[Federal Register Volume 89, Number 72 (Friday, April 12, 2024)]
[Notices]
[Pages 25895-25897]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-07828]


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DEPARTMENT OF THE INTERIOR

Office of the Secretary

[245D0102DM, DS600000, DLSN00000.000000, DX6CS25; OMB Control Number 
1090-0011]


Agency Information Collection Activities; DOI Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: Office of the Secretary, Interior.

ACTION: Notice of information collection; request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, we, 
the Office of the Secretary are proposing to renew an information 
collection with revisions.

DATES: Interested persons are invited to submit comments on or before 
June 11, 2024.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent to the Departmental Information 
Collection Clearance Officer (ICCO), 1849 C Street NW, Washington, DC 
20240; or by email to [email protected]. Please reference Office of 
Management and Budget (OMB) Control Number 1090-0011 in the subject 
line of your comments.

FOR FURTHER INFORMATION CONTACT: To request additional information 
about this ICR, contact Jeffrey Parrillo, Departmental ICCO, 1849 C 
Street NW, Washington, DC 20240; by telephone 202-208-7072; or by email 
to [email protected]. Individuals in the United States who are deaf, 
deafblind, hard of hearing, or have a speech disability may dial 711 
(TTY, TDD, or TeleBraille) to access telecommunications relay services. 
Individuals outside the United States should use the relay services 
offered within their country to make international calls to the point-
of-contact in the United States.

SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction 
Act (PRA, 44 U.S.C. 3501 et seq.) and its implementing regulations at 5 
CFR 1320.8(d)(1), all information collections require approval under 
the PRA. We may not conduct or sponsor and you are not required to 
respond to a collection of information unless it displays a currently 
valid OMB control number.
    As part of our continuing effort to reduce paperwork and respondent 
burdens, we invite the public and other Federal agencies to comment on 
new, proposed, revised, and continuing collections of information. This 
helps us assess the impact of our information

[[Page 25896]]

collection requirements and minimize the public's reporting burden. It 
also helps the public understand our information collection 
requirements and provide the requested data in the desired format.
    We are especially interested in public comment addressing the 
following:
    (1) Whether or not the collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether or not the information will have practical utility;
    (2) The accuracy of our estimate of the burden for this collection 
of information, including the validity of the methodology and 
assumptions used;
    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (4) How might the agency minimize the burden of the collection of 
information on those who are to respond, including through the use of 
appropriate automated, electronic, mechanical, or other technological 
collection techniques or other forms of information technology, e.g., 
permitting electronic submission of response.
    Comments that you submit in response to this notice are a matter of 
public record. We will include or summarize each comment in our request 
to OMB to approve this ICR. Before including your address, phone 
number, email address, or other personal identifying information in 
your comment, you should be aware that your entire comment--including 
your personal identifying information--may be made publicly available 
at any time. While you can ask us in your comment to withhold your 
personal identifying information from public review, we cannot 
guarantee that we will be able to do so.
    Abstract: This information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback, we mean information that 
provides useful insights on perceptions and opinions but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences, and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative, and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management. Requests under this generic clearance will be 
submitted to OMB via Form DI-4011, ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.''
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The types of collections that this generic clearance covers 
include, but are not limited to:
     Customer comment cards/complaint forms;
     Focus Groups of customers, potential customers, delivery 
partners, or other stakeholders;
     One-time or panel discussion groups;
     Moderated, un-moderated, in-person, and/or remote-
usability studies;
     Qualitative customer satisfaction surveys (e.g., post-
transaction surveys; opt-out web surveys);
     Customer satisfaction qualitative surveys (e.g., those 
designed to detect early warning signs of dissatisfaction with agency 
service delivery); and
     Advance testing of non-controversial information 
collections, including Federal forms, as part of focus groups, in-
person observations of users' perceptions of the forms and questions 
(cognitive testing), web-based experiments, and randomized controlled 
experiments to refine questions (in accordance with OMB Memorandum 
``Testing and Simplifying Federal Forms'', August 9, 2012).
    A proposed collection for approval under this generic clearance 
will only be submitted to OMB if it meets the following conditions:
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions;
     Information gathered will be qualitative; the collections 
will not be designed or expected to yield statistically reliable 
results or used as though the results are generalizable to the 
population of study;
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     With the exception of information needed to provide 
renumeration for participants of focus groups and cognitive laboratory 
studies, personally identifiable information (PII) is collected only to 
the extent necessary and is not retained; and
     Bureaus/offices will utilize the pre-approved Suite of 
Questions when developing questionnaires for submission to OMB under 
the DOI ``Fast Track'' generic clearance. Questionnaires should be 
limited to no more than 15 questions (with a maximum of 2 open-ended 
questions) and should take no longer than 10-15 minutes to complete.

Proposed Revisions

    We propose to revise the Suite of Questions to incorporate the 
following updates:
    (1) Add questions related to:
    a. Tribal specific areas of Department of the Interior work.
    b. Communication use and preferences.
    c. Planning and logistics, including expenses, activities, 
motivations and future plans.
    d. Science and resources.
    e. Program evaluation, including quality and feedback on research 
activities and products.

[[Page 25897]]

    f. Conservation and restoration training, safety, and respondent/
organization roles.
    g. Hunting experience and satisfaction.
    h. Organization details and roles.
    i. Opinions regarding participation in a survey.
    j. Use of mobile application technology.
    k. Preference for technology platforms used for virtual meetings.
    (2) Modify existing questions to:
    a. Be applicable to a wider range of the Department of the Interior 
Bureaus and Offices.
    b. Streamline response options to reflect best practices used in 
other Federal land management collections.
    c. Correct grammar, punctuation, and minor wording changes to 
improve clarity.
    (3) Remove questions which are duplicative of other questions 
contained in the Suite of Questions.
    (4) Clarify and streamline the use of the Likert scale questions to 
measure opinions, attitudes, or behaviors more accurately.
    A copy of the draft suite of questions is available to the public 
for viewing by submitting an email request to the Departmental 
Information Collection Clearance Officer as provided in the FOR FURTHER 
INFORMATION CONTACT section of this notice.
    Title of Collection: DOI Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 1090-0011.
    Form Number: DI-4011.
    Type of Review: Revision of a currently approved collection.
    Respondents/Affected Public: Individuals/households; businesses; 
and, State, local, and Tribal governments.
    Total Estimated Number of Annual Respondents: 95,000.
    Total Estimated Number of Annual Responses: 95,000.
    Estimated Average Completion Time per Response: 10 minutes.
    Total Estimated Number of Annual Burden Hours: 15,833.
    Respondent's Obligation: Voluntary.
    Frequency of Collection: On occasion.
    Total Estimated Annual Nonhour Burden Cost: None.
    An agency may not conduct or sponsor and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number.
    The authority for this action is the Paperwork Reduction Act of 
1995 (44 U.S.C. 3501 et seq.).

Jeffrey Parrillo,
Departmental Information Collection Clearance Officer.
[FR Doc. 2024-07828 Filed 4-11-24; 8:45 am]
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