[Federal Register Volume 89, Number 70 (Wednesday, April 10, 2024)]
[Notices]
[Pages 25271-25272]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-07614]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Submission for Office of Management and Budget Review; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery (Office of Management and Budget #: 0970-0401)

AGENCY: Administration for Children and Families, Department of Health 
and Human Services.

ACTION: Request for public comments.

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SUMMARY: The Administration for Children and Families (ACF) proposes to 
extend data collection under the existing overarching Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery 
(Office of Management and Budget (OMB) #0970-0401). There are no 
changes to the proposed types of information collection or uses of 
data, but ACF is requesting an increase to the estimated number 
responses per respondent.

DATES: Comments due within 30 days of publication. OMB must make a 
decision about the collection of information between 30 and 60 days 
after publication of this document in the Federal Register. Therefore, 
a comment is best assured of having its full effect if OMB receives it 
within 30 days of publication.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. You can 
also obtain copies of the proposed collection of information by 
emailing [email protected]. Identify all requests by the 
title of the information collection.

SUPPLEMENTARY INFORMATION: 
    Description: Executive Order 12862 directs federal agencies to 
provide service to the public that matches or exceeds the best service 
available in the private sector. As outlined in Memorandum M-11-26, OMB 
worked with agencies to create a Fast Track Process to allow agencies 
to obtain timely feedback on service delivery while ensuring that the 
information collected is useful and minimally burdensome for the 
public, as required by the Paperwork Reduction Act of

[[Page 25272]]

1995. ACF created this generic clearance in response to this effort by 
OMB.
    To work continuously to ensure that the ACF programs are effective 
and meet our customers' needs, we use this Fast Track generic clearance 
process to collect qualitative feedback on our service delivery. This 
collection of information is necessary to enable ACF to garner customer 
and stakeholder feedback in an efficient, timely manner in accord with 
our commitment to improving service delivery. The information collected 
from our customers and stakeholders helps ensure that users have an 
effective, efficient, and satisfying experience with the programs. This 
feedback provides insights into customer or stakeholder perceptions, 
experiences, and expectations; provides an early warning of issues with 
service; or focus attention on areas where communication, training, or 
changes in operations might improve delivery of products or services. 
These collections allow for ongoing, collaborative, and actionable 
communications between ACF and its customers and stakeholders. They 
also allow feedback to contribute directly to the improvement of 
program management.
    Per Memorandum M-11-26, information collection requests submitted 
under this Fast Track generic will be considered approved unless OMB 
notifies ACF otherwise within 5 days.
    Respondents: ACF program participants, potential program 
participants, stakeholders, and other customers.

Annual Burden Estimates

Burden Estimates--Approved Information Collection

    The request to OMB will include an extension request for 98 
approved information collections that are planned to continue beyond 
May 2024. The total burden associated with these collections is 15,196 
hours.

Burden Estimates--New Requests

    The following table includes burden estimates for new requests 
under this generic over the next 3 years. Based on the use of this 
generic clearance over the past 3 years, ACF is requesting an increase 
to the estimated number of responses per respondent from 1 to 2.

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                                                                                 Average burden
                                                              Average total        hours per
           Type of collection             Total number of       number of         response for     Total burden
                                            respondents       responses per         types of           hours
                                                                respondent        collections
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Surveys................................            175,000                  2                 .5          50,000
Comment Cards/Forms....................                                                      .25
Feedback Questions.....................                                                     .083
Focus Groups, Discussions, Cognitive                                                           1
 Studies...............................
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    Authority: Social Security Act, Sec. 1110. [42 U.S.C. 1310].

Mary C. Jones,
ACF/OPRE Certifying Officer.
[FR Doc. 2024-07614 Filed 4-9-24; 8:45 am]
BILLING CODE 4184-88-P