[Federal Register Volume 89, Number 57 (Friday, March 22, 2024)]
[Notices]
[Pages 20503-20504]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-06120]


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NATIONAL AERONAUTICS AND SPACE ADMINISTRATION

[Notice: [24-020]]


Name of Information Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: National Aeronautics and Space Administration (NASA).

ACTION: Notice of information collection.

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SUMMARY: NASA, as part of its continuing effort to reduce paperwork and 
respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on proposed and/or 
continuing information collections, as required by the Paperwork 
Reduction Act of 1995 (PRA).

DATES: Comments are due by May 21, 2024.

ADDRESSES: Written comments and recommendations for this information 
collection should be sent within 60 days of publication of this notice 
to www.reginfo.gov/public/do/PRAMain. Find this particular information 
collection by selecting ``Currently under Review--Open for Public 
Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument(s) and instructions 
should be directed to NASA PRA Clearance Officer, Bill Edwards-Bodmer, 
NASA Headquarters, 300 E Street SW, JF0000, Washington, DC 20546, phone 
757-864-7998, or email [email protected].

SUPPLEMENTARY INFORMATION:

I. Abstract

    The proposed information collection activity provides a means to 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Administration's commitment to 
improving service delivery. By qualitative feedback we mean information 
that provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences, and 
expectations; provide an early warning of issues with service; or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: Timeliness; 
appropriateness; accuracy of information; courtesy; efficiency of 
service delivery; and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    Authority: NASA is committed to effectively performing the Agency's 
communication function in accordance with the Space Act Section 
203(a)(3) to ``provide for the widest practicable and appropriate 
dissemination of information concerning its activities and the results 
thereof,'' and to enhance public understanding of, and participation 
in, the nation's aeronautical and space program in accordance with the 
NASA Strategic Plan.

II. Methods of Collection

    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Information gathered will only be used internally for 
general service improvement and program management purposes and is not 
intended for release outside of the Agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made; the sampling frame; 
the sample design (including stratification and clustering); the 
precision requirements or power

[[Page 20504]]

calculations that justify the proposed sample size; the expected 
response rate; methods for assessing potential non-response bias; the 
protocols for data collection; and any testing procedures that were or 
will be undertaken prior to fielding the study. Depending on the degree 
of influence the results are likely to have, such collections may still 
be eligible for submission for other generic mechanisms that are 
designed to yield quantitative results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.

III. Data

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 2700-0153.
    Type of Review: Extension of approval for a collection of 
information.
    Affected Public: Federal Government; Individuals and Households; 
Businesses and Organization; State, Local, or Tribal Government.
    Estimated Annual Number of Activities: 70.
    Estimated Number of Respondents per Activity: 2,000.
    Estimated Annual Responses: 140,000.
    Estimated Time per Response: 5 minutes.
    Estimated Total Annual Burden Hours: 16,800.

IV. Request for Comments

    Comments are invited on: (1) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
NASA, including whether the information collected has practical 
utility; (2) the accuracy of NASA's estimate of the burden (including 
hours and cost) of the proposed collection of information; (3) ways to 
enhance the quality, utility, and clarity of the information to be 
collected; and (4) ways to minimize the burden of the collection of 
information on respondents, including automated collection techniques 
or the use of other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the request for OMB approval of this information 
collection. They will also become a matter of public record.

William Edwards-Bodmer,
NASA PRA Clearance Officer.
[FR Doc. 2024-06120 Filed 3-21-24; 8:45 am]
BILLING CODE 7510-13-P