[Federal Register Volume 89, Number 57 (Friday, March 22, 2024)]
[Notices]
[Pages 20506-20509]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-06108]


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POSTAL SERVICE


Privacy Act of 1974; System of Records

AGENCY: U.S. Postal Service[supreg].

ACTION: Notice of a modified system of records.

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SUMMARY: The United States Postal Service[supreg] (USPS[supreg]) is 
proposing to revise a Customer Privacy Act Systems of Records (SOR). 
These modifications are being made to extend the availability of 
identity verification services to government agencies.

DATES: These revisions will become effective without further notice on 
April 22, 2024 unless responses to comments received on or before that 
date result in a contrary determination.

ADDRESSES: Comments may be submitted via email to the Privacy and 
Records Management Office, United States Postal Service Headquarters 
([email protected]). To facilitate public inspection, 
arrangements to view copies of any written comments received will be 
made upon request.

FOR FURTHER INFORMATION CONTACT: Janine Castorina, Chief Privacy and 
Records Management Officer, Privacy and Records Management Office, 202-
268-3069 or [email protected].

SUPPLEMENTARY INFORMATION: This notice is in accordance with the 
Privacy Act requirement that agencies publish their systems of records 
in the Federal Register when there is a revision, change, or addition, 
or when the agency establishes a new system of records. The Postal 
Service has determined that Customer Privacy Act System of Records USPS 
910.000 Identity and Document Verification Services, should be revised 
to extend the availability of identity verification services to 
government agencies.

I. Background

    The Postal Service seeks to expand their ability to provide 
identification verification services to other government agencies. The 
Postal Service will therefore leverage its existing

[[Page 20507]]

identity verification processes and controls, combined with existing 
and new identity validation documents, to further support government 
agencies in preventing and detecting fraud, increasing security, and 
providing stronger validation efforts as they fulfill their obligations 
to the American people.

II. Rationale for Changes to USPS Privacy Act Systems of Records

    The Postal Service will modify USPS 910.000 Identity and Document 
Verification Services as follows in order to expand its services:
    [cir] One new purpose, 22.
    [cir] One new Category of Records, 13.

III. Description of the Modified System of Records

    Pursuant to 5 U.S.C. 552a(e)(11), interested persons are invited to 
submit written data, views, or arguments on this proposal. A report of 
the proposed revisions to this SOR has been sent to Congress and to the 
Office of Management and Budget for their evaluations. The Postal 
Service does not expect this modified system of records to have any 
adverse effect on individual privacy rights. Accordingly, for the 
reasons stated above, the Postal Service proposes revisions to this 
system of records. SOR 910.000 Identity and Document Verification is 
provided below in its entirety.

SYSTEM NAME AND NUMBER:
    USPS 910.000, Identity and Document Verification Services.

SECURITY CLASSIFICATION:
    None.

SYSTEM LOCATION:
    USPS Marketing, Headquarters; Integrated Business Solutions 
Services Centers; and contractor sites.

SYSTEM MANAGER(S):
    Chief Information Officer and Executive Vice President, United 
States Postal Service, 475 L'Enfant Plaza SW, Washington, DC 20260-
1500.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    39 U.S.C. 401, 403, 404, and 411.

PURPOSE(S) OF THE SYSTEM:
    1. To provide services related to identity and document 
verification services.
    2. To issue and manage public key certificates, user registration, 
email addresses, and/or electronic postmarks.
    3. To provide secure mailing services.
    4. To protect business and personal communications.
    5. To enhance personal identity and privacy protections.
    6. To improve the customer experience and facilitate the provision 
of accurate and reliable delivery information.
    7. To identify, prevent, or mitigate the effects of fraudulent 
transactions.
    8. To support other Federal Government Agencies by providing 
authorized services.
    9. To ensure the quality and integrity of records.
    10. To enhance the customer experience by improving the security of 
Change-of-Address (COA) and Hold Mail processes, along with other 
products, services and features that require identity proofing and 
document verification.
    11. To protect USPS customers from becoming potential victims of 
mail fraud and identity theft.
    12. To identify and mitigate potential fraud in the COA and Hold 
Mail processes, along with other products, services and features that 
require identity proofing and document verification.
    13. To verify a customer's identity when applying for COA and Hold 
Mail services, along with other products, services and features that 
require identity proofing and document verification.
    14. To provide an audit trail for COA and Hold Mail requests 
(linked to the identity of the submitter).
    15. To enhance remote identity proofing with a Phone Verification 
and One-Time Passcode solution.
    16. To enhance remote identity proofing, improve fraud detection 
and customer's ability to complete identity proofing online with a 
Device Reputation Remote Identity Verification solution.
    17. To verify a customer's Identity using methods and Identity 
Proofing standards that voluntarily align with NIST Special Publication 
800.63 and support other Federal Agency partner security requirements.
    18. To enhance In-Person identity proofing, improve Identity 
Document fraud detection and enable a customer to successfully complete 
identity proofing activities required for access to Postal Service 
products, services and features.
    19. To enhance In-Person identity proofing, improve Identity 
Document fraud detection and enable a customer to successfully complete 
identity proofing activities as required by partnering Federal Agencies 
to authorize or allow individual customer access to a privilege, 
system, or role.
    20. To facilitate the In-Person enrollment process for the Informed 
Delivery[supreg] feature.
    21. To provide customers with the option to voluntarily scan the 
barcode on the back of government issued IDs to capture name and 
address information that will be used to confirm eligibility and 
prefill information collected during the In-Person Informed Delivery 
enrollment process.
    22. To provide identity verification documents to United States 
government agencies and third parties, with customer consent, for 
validation and security.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    1. Customers who apply for identity and document verification 
services.
    2. Customers who may require identity verification for Postal 
products, services and features.
    3. USPS customers who sign-up, register or enroll to participate as 
users in programs, request features, or obtain products and/or services 
that require document or identity verification.
    4. Individual applicants and users that require identity 
verification or document verification services furnished by the Postal 
Service in cooperation with other Government agencies.

CATEGORIES OF RECORDS IN THE SYSTEM:
    1. Customer information: Name, address, customer ID(s), telephone 
number, text message number and carrier, mail and email address, date 
of birth, place of birth, company name, title, role, and employment 
status.
    2. Customer preference information: Preferred means of contact.
    3. Authorized User Information: Names and contact information of 
users who are authorized to have access to data.
    4. Verification and payment information: Credit or debit card 
information or other account number, government issued ID type and 
number, verification question and answer, and payment confirmation 
code. (Note: Social Security Number and credit or debit card 
information may be collected, but not stored, in order to verify ID.)
    5. Biometric information: Fingerprint, photograph, height, weight, 
and iris scans. (Note: Information may be collected, secured, and 
returned to customer or third parties at the request of the customer, 
but not stored.)
    6. Digital certificate information: Customer's public key(s), 
certificate serial numbers, distinguished name, effective dates of 
authorized certificates, certificate algorithm, date of revocation or 
expiration of certificate, and USPS-authorized digital signature.

[[Page 20508]]

    7. Online user information: Device identification, device 
reputation risk and confidence scores.
    8. Transaction information: Clerk signature; transaction type, date 
and time, location, source of transaction; product use and inquiries; 
Change of Address (COA) and Hold Mail transactional data.
    9. Electronic information: Information related to encrypted or 
hashed documents.
    10. Recipient information: Electronic signature ID, electronic 
signature image, electronic signature expiration date, and timestamp.
    11. In-Person Proofing and Enhanced Identity Verification 
Attributes: Contents of Valid Identification (ID) Documents; High 
resolution images of front and back of ID documents, bar code on ID 
Document and the content of displayed and encoded fields on ID 
documents that may be collected and stored in order to facilitate 
security validation and Identity Proofing of an applicant, participant 
or customer's ID; Facial Image; Name, Address, and Unique ID Document 
number; Birthdate, Eye Color, Height and Weight; Signature; Organ 
donation preference.
    12. Strong ID Documents used for In-Person Identity Proofing: Photo 
ID, unique ID Number and the name of the Individual being identified; 
Passports, Passport cards; State ID Cards, State Driver's Licenses: 
Uniformed Service ID's, and Government ID documents.
    13. Fair ID Documents used for In-Person Identity Proofing: 
Residential Lease, Real Estate Deed of Trust, Voter Registration Card, 
Vehicle Registration Card, Home Insurance Policy Documents, Vehicle 
Insurance Policy Documents.

RECORD SOURCE CATEGORIES:
    Individual Customers, Users, Participants and Applicants.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND PURPOSES OF SUCH USES:
    Standard routine uses 1. through 7., 10., and 11. apply.

POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
    Automated databases, computer storage media, and paper.

POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS:
    By customer name, customer ID(s), distinguished name, certificate 
serial number, receipt number, transaction date, and email addresses.

POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
    1. Records related to Pending Public Key Certificate Application 
Files are added as received to an electronic database, moved to the 
authorized certificate file when they are updated with the required 
data, and records not updated within 90 days from the date of receipt 
are destroyed.
    2. Records related to the Public Key Certificate Directory are 
retained in an electronic database, are consistently updated, and 
records are destroyed as they are superseded or deleted.
    3. Records related to the Authorized Public Key Certificate Master 
File are retained in an electronic database for the life of the 
authorized certificate.
    4. When the certificate is revoked, it is moved to the certificate 
revocation file.
    5. The Public Key Certificate Revocation List is cut off at the end 
of each calendar year and records are retained 30 years from the date 
of cutoff. Records may be retained longer with customer consent or 
request.
    6. Other records in this system are retained 7 years, unless 
retained longer by request of the customer.
    7. Records related to electronic signatures are retained in an 
electronic database for 3 years.
    8. Other categories of records are retained for a period of up to 
30 days.
    9. Driver's License data will be retained for 5 years.
    10. COA and Hold Mail transactional data will be retained for 5 
years.
    11. Records related to Phone Verification/One-Time Passcode and 
Device Reputation assessment will be retained for 7 years.
    12. Records collected for Identity Proofing at the Identity 
Assurance Level 2 (IAL-2), including ID document images, Identity 
Verification Attributes, and associated data will be retained up to 5 
years, or as stipulated within Interagency Agreements (IAAs) with 
partnering Federal Agencies. Records existing on paper are destroyed by 
burning, pulping, or shredding. Records existing on computer storage 
media are destroyed according to the applicable USPS media sanitization 
practice.

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
    Paper records, computers, and computer storage media are located in 
controlled-access areas under supervision of program personnel. Access 
to these areas is limited to authorized personnel, who must be 
identified with a badge.
    Access to records is limited to individuals who need the 
information to perform their job and whose official duties require such 
access.
    Contractors and licensees are subject to contract controls and 
unannounced on-site audits and inspections.
    Computers are protected by mechanical locks, card key systems, or 
other physical access control methods. The use of computer systems is 
regulated with installed security software, computer logon 
identifications, and operating system controls including access 
controls, terminal and transaction logging, and file management 
software.
    Key pairs are protected against cryptanalysis by encrypting the 
private key and by using a shared secret algorithm to protect the 
encryption key, and the certificate authority key is stored in a 
separate, tamperproof, hardware device. Activities are audited, and 
archived information is protected from corruption, deletion, and 
modification. For authentication services and electronic postmark, 
electronic data is transmitted via secure socket layer (SSL) encryption 
to a secured data center. Computer media are stored within a secured, 
locked room within the facility. Access to the database is limited to 
the system administrator, database administrator, and designated 
support personnel. Paper forms are stored within a secured area within 
locked cabinets.

RECORD ACCESS PROCEDURES:
    Requests for access must be made in accordance with the 
Notification Procedure above and USPS Privacy Act regulations regarding 
access to records and verification of identity under 39 CFR 266.5.

CONTESTING RECORD PROCEDURES:
    See Notification Procedure and Record Access Procedures above.

NOTIFICATION PROCEDURES:
    Customers wanting to know if other information about them is 
maintained in this system of records must address inquiries in writing 
to the system manager. Inquiries must contain name, address, email, and 
other identifying information.

EXEMPTIONS PROMULGATED FOR THE SYSTEM:
    None.

HISTORY:
    December 15, 2021; 86 FR 71294; March 16, 2020, 85 FR 14982; 
December 13, 2018, 83 FR 64164; December 22, 2017, 82 FR 60776; August 
29, 2014, 79

[[Page 20509]]

FR 51627; October 24, 2011, 76 FR 65756; April 29, 2005, 70 FR 22516.

Christopher Doyle,
Attorney, Ethics and Compliance.
[FR Doc. 2024-06108 Filed 3-21-24; 8:45 am]
BILLING CODE 7710-12-P