[Federal Register Volume 89, Number 57 (Friday, March 22, 2024)]
[Notices]
[Pages 20473-20475]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-06082]


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EQUAL EMPLOYMENT OPPORTUNITY COMMISSION


Agency Information Collection Activity: Comment Request; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Equal Employment Opportunity Commission.

ACTION: Notice of proposed collection; comment request.

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SUMMARY: This notice announces the intention of the U.S. Equal 
Employment Opportunity Commission (EEOC) to request a three-year 
approval, under the Paperwork Reduction Act of 1995 (PRA), of a 
revision to the current Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery that the Office of 
Management and Budget (OMB) previously approved. This collection is 
part of a Federal Government-wide effort to streamline the process to 
seek feedback from the public on service delivery.

DATES: Written comments on this notice must be submitted on or before 
May 21, 2024.

ADDRESSES: You may submit comments using one of the following three 
methods:
    Federal eRulemaking Portal: Go to http://www.regulations.gov and 
follow the instructions on the website for submitting comments.
    Mail: Comments may be submitted by mail to Raymond Windmiller, 
Executive Officer, Executive Secretariat, Equal Employment Opportunity 
Commission, 131 M Street NE, Washington, DC 20507.
    Fax: Comments totaling six or fewer pages can be sent by facsimile 
(``fax'') machine to 1-202-663-4114 (this is not a toll-free number). 
Receipt of fax transmittals will not be acknowledged, except that the 
sender may request confirmation of receipt by calling the Executive 
Secretariat staff at 1-202-921-2815 (voice) or 1-800-669-6820 (TTY). 
These are not toll-free telephone numbers.
    Instructions: All comments received must include the agency name 
and docket number. All comments received will be posted without change 
to https://www.regulations.gov, including any personal information 
provided. However, the EEOC reserves the right to refrain from posting 
libelous or otherwise inappropriate comments, including those that 
contain obscene, indecent, or profane language; that contain threats or 
defamatory statements; that contain hate speech directed at race, 
color, sex, national origin, age, religion, disability, or genetic 
information; or that promote or endorse services or products.
    Copies of comments received in response to this notice also will be 
available for review at the Commission's library. Copies of comments 
will be made available for viewing by appointment only at 131 M Street 
NE, Suite 4NW08R, Washington, DC 20507, between the hours of 9:30 a.m. 
and 5:00 p.m.

FOR FURTHER INFORMATION CONTACT: 
    For Office of Communications and Legislative Affairs: Colleen 
Hampton Lyster, [email protected], 1-202-921-2695.
    For Office of Federal Operations: Sharon Halstead, 
[email protected], 1-202-921-2832.
    For Office of Field Programs: Katrina Grider, 
[email protected], 1-202-921-2919.
    For Office of State, Local & Tribal Programs: James Yao, 
[email protected], 1-202-921-2886.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the government's commitment to improving 
service delivery. By qualitative feedback, we mean information that 
provides useful insights on perceptions and opinions, but not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences, and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative, and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: timeliness, 
appropriateness, accuracy of information, course materials, course 
instructor, courtesy, efficiency of service delivery, and resolution of 
issues with service delivery. Responses will be assessed to plan and 
inform efforts to improve or maintain the quality of service offered to 
the public. If this information is not collected, vital feedback from 
customers and stakeholders on the Agency's services will be 
unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are the only way to collect information; 
there are no alternative existing sources;
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and

[[Page 20474]]

     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential nonresponse bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature.
    Pursuant to the PRA and OMB regulation 5 CFR 1320.8(d)(1), the EEOC 
solicits public comment on its intent to seek a three-year approval of 
this revised collection to enable it to: (1) Evaluate whether the 
proposed collection of information is necessary for the proper 
performance of the EEOC's functions, including whether the information 
will have practical utility; (2) Evaluate the accuracy of the EEOC's 
estimate of the burden of the proposed collection of information, 
including the validity of the methodology and assumptions used; (3) 
Enhance the quality, utility, and clarity of the information to be 
collected; and (4) Minimize the burden of the collection of information 
on those who are to respond, including the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submission of responses.
    In addition to clearance hours for the previously approved customer 
feedback forms, the EEOC is also requesting an additional 1,000 
clearance hours as a reserve to cover any additional feedback forms 
that may be developed over the next three years for new trainings 
offered by the EEOC. The EEOC anticipates any new potential feedback 
forms will be similar in length and content to existing feedback forms. 
The EEOC plans to seek clearance for the additional hours so the EEOC 
can use the existing clearance number if the need arises for additional 
training and feedback forms.

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                                                                    Number of                        Response
        Type of survey            Respondents       Number of      responses/     Participation     burden (in
                                                   respondents     respondent          time           hours)
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Questionnaire: FEPA-TERO       Employees of                 550               1  3 minutes per              27.5
 National Training Conference   state and local                                   response.
 Survey.                        Fair Employment
                                Practices
                                Agencies
                                (FEPAs) and
                                Tribal
                                Employment
                                Rights Offices
                                (TEROs).
Questionnaire: EXCEL Training  Private sector,              310               1  10 minutes per               52
 Conference Evaluation Survey.  state, and                                        response.
                                local
                                government EEO
                                managers,
                                supervisors,
                                practitioners,
                                HR
                                professionals,
                                attorneys, ADR
                                specialists and
                                other
                                interested
                                parties.
Questionnaire: EEOC Training   Private sector             5,000               1  5 minutes per               417
 Institute Respectful           and state and                                     response.
 Workplaces Course Evaluation.  local
                                government
                                managers and
                                employees.
Questionnaire: EEOC Training   Private sector             6,000               1  2 minutes per               200
 Institute Course Evaluation.   human resources                                   response.
                                staff, business
                                owners,
                                managers, and
                                supervisors,
                                and state and
                                local
                                government
                                employees.
Questionnaire: EEO In-Person   Private sector             2,170               1  2 minutes per                72
 Workshop Evaluation Survey.    and state and                                     response.
                                local
                                government
                                human resources
                                staff, business
                                owners,
                                managers,
                                supervisors,
                                employment
                                agency staff,
                                union
                                officials,
                                attorneys, and
                                others
                                interested in
                                EEO issues.
Questionnaire: EEO Virtual     Private sector             2,170               1  2 minutes per                72
 Workshop Evaluation Survey.    and state and                                     response.
                                local
                                government
                                human resources
                                staff, business
                                owners,
                                managers,
                                supervisors,
                                employment
                                agency staff,
                                union
                                officials,
                                attorneys, and
                                anyone else
                                interested in
                                EEO issues.
Questionnaire: National        Attendees at               2,500               1  5 minutes per               208
 External Engagement Program    Outreach and                                      response.
 Survey.                        Training
                                educational
                                events.
Questionnaire: Federal Course  Non-federal                  225               1  2 minutes per               7.5
 and Customer Specific          learners in                                       response.
 Training Feedback Survey.      federal courses
                                and customized
                                customer-
                                specific
                                training.
Questionnaire: Federal         Non-federal                   50               1  2 minutes per               2.0
 Education Consortium           Education                                         response.
 Registration.                  Consortium
                                registrants.
Questionnaire: Request for     Non-federal                   20               1  2 minutes per                <1
 Federal Training and           entities                                          response.
 Outreach services.             requesting
                                outreach or fee-
                                based training.
EEOC Website Satisfaction      Individuals or             3,270               1  2 minutes per               109
 Survey.                        Households.                                       response.
Future Training Assessments..  Future Training            1,000               1  5 minutes per                83
                                Attendees.                                        response.
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    Total....................  ................          23,265  ..............  ...............           1,250
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Overview of Information Collection

    OMB Number: 3046-0048.
    Type of Review: Revision of a currently approved collection.
    Affected Public: Individuals and Households; Businesses and

[[Page 20475]]

Organizations; State, Local or Tribal Governments.
    Average Expected Annual Number of Activities: Approximately 12 
activities.
    Respondents: 23,265.
    Annual Responses: 23,265.
    Frequency of Response: Once per respondent.
    Average Minutes per Response: 3.2.
    Annual Burden Hours: 1,250.

    Dated: March 18, 2024.

    For the Commission.
Charlotte A. Burrows,
Chair.
[FR Doc. 2024-06082 Filed 3-21-24; 8:45 am]
BILLING CODE 6570-01-P