[Federal Register Volume 89, Number 45 (Wednesday, March 6, 2024)]
[Notices]
[Pages 15981-15982]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-04775]


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CONSUMER FINANCIAL PROTECTION BUREAU

[Docket No. CFPB-2024-0007]


Agency Information Collection Activities: Comment Request

AGENCY: Consumer Financial Protection Bureau.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (CFPB) is requesting the 
Office of Management and Budget's (OMB's) approval for a new 
information collection titled ``Consumer Complaint Survey.''

DATES: Written comments are encouraged and must be received on or 
before May 6, 2024 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Email: [email protected]. Include Docket No. CFPB-
2024-0007 in the subject line of the email.
     Mail/Hand Delivery/Courier: Comment Intake, Consumer 
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552. Because paper mail in the

[[Page 15982]]

Washington, DC area and at the Bureau is subject to delay, commenters 
are encouraged to submit comments electronically.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Anthony May, PRA Officer, at (202) 435-7278, or 
email: [email protected]. If you require this document in an 
alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Complaint Survey.
    OMB Control Number: 3170-00XX.
    Type of Review: New information collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 13,200.
    Estimated Total Annual Burden Hours: 6,600.
    Abstract: The Dodd-Frank Wall Street Reform and Consumer Protection 
Act charges the CFPB with researching, analyzing, and reporting on 
topics relating to the CFPB's mission including consumer behavior, 
consumer awareness, and developments in markets for consumer financial 
products and services. To improve its understanding of consumers and 
institutional actors in financial markets, the CFPB makes use of data 
collected through the complaint process. The CFPB seeks to enhance the 
utility of these data by better understanding the broader population of 
consumers who experience issues with their financial products and 
services.
    The CFPB proposes to collect data with two new surveys intended to 
identify factors that influence a consumer's decision to use the 
complaint process. The initial pilot survey will focus on consumers who 
have experienced issues with their credit cards and will include a 
sample of people who have used the CFPB's complaint process, and 
another sample of people who experienced similar issues but did not 
file a complaint with the CFPB. This design (known as a case-control 
study) will allow us to identify key factors that are associated with 
submitting regulatory complaints.
    The pilot survey will inform a second survey which will focus on a 
broader range of products and services. The second survey will (to the 
extent feasible) cover additional products about which consumers can 
submit complaints to the CFPB including (but not limited to) mortgages, 
vehicle loans, bank accounts, and debts owed to third-party debt 
collectors. Both surveys will collect data about factors that may play 
a role in consumer's decision to submit a complaint. These include 
information about their use of a given product, the problems they 
encountered when using a given product, their attitudes and perceptions 
towards the product and its offeror, as well as demographic 
information.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the CFPB, including whether the information will have 
practical utility; (b) The accuracy of the CFPB's estimate of the 
burden of the collection of information, including the validity of the 
methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB's 
approval. All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2024-04775 Filed 3-5-24; 8:45 am]
BILLING CODE 4810-AM-P