[Federal Register Volume 89, Number 26 (Wednesday, February 7, 2024)]
[Notices]
[Pages 8401-8402]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-02512]


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ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

[Docket No. ATBCB-2024-0002]


Proposed Submission of Information Collection for OMB Review; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Architectural and Transportation Barriers Compliance Board.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Architectural and Transportation Barriers Compliance Board (Access 
Board) invites comment on the proposed extension of its existing 
generic clearance for the collection of qualitative feedback on agency 
service delivery, which expires in May 2024 (OMB Control No. 3014-
0011). This information collection was developed as part of a Federal 
Government-wide effort to streamline the process for seeking feedback 
from the public on service delivery. With this notice, the Access Board 
solicits comments on extension of its existing generic clearance 
without change. Following review of comments received in response to 
this 60-day notice, the Access Board intends to submit a request to the 
Office of Management and Budget (OMB) to renew its generic clearance 
for collection of qualitative feedback for another three-year term.

DATES: Send comments on or before April 8, 2024.

ADDRESSES: You may submit comments, identified by docket number ATBCB-
2024-0002, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Email: board.gov">docket@access-board.gov. Include docket number 
ATBCB-2024-0002 in the subject line of the message.
     Mail: Office of General Counsel, U.S. Access Board, 1331 F 
Street NW, Suite 1000, Washington, DC 20004-1111.
    Instructions: All submissions must include the docket number 
(ATBCB-2024-0002) for this regulatory action. All comments received 
will be posted without change to http://www.regulations.gov, including 
any personal information provided.
    Docket: For access to the docket to read background documents or 
comments received, go to https://www.regulations.gov/docket/ATBCB-2024-0002.

FOR FURTHER INFORMATION CONTACT: Attorney Advisor Wendy Marshall, (202) 
272-0043, board.gov">marshall@access-board.gov.

SUPPLEMENTARY INFORMATION: 

I. Background

    Under the PRA and its implementing regulations (5 CFR part 1320), 
Federal agencies must obtain approval from OMB for each collection of 
information they conduct or sponsor (e.g., contractually-required 
information collection by a third-party). ``Collection of 
information,'' within the meaning of the PRA, includes agency requests 
that pose identical questions to, or impose reporting or recording 
keeping obligations on, ten or more persons, regardless of whether 
response to such request is mandatory or voluntary. See 5 CFR 
1320.3(c); see also 44 U.S.C. 3502(3). Before seeking clearance from 
OMB, agencies are generally required, among other things, to publish a 
60-day notice in the Federal Register concerning any proposed 
information collection--including extension of a previously-approved 
collection--and provide an opportunity for comment. See 44 U.S.C. 
3506(c)(2)(A); 5 CFR 1320.8(d)(1).

II. Proposed Renewal of Information Collection Request

    The Access Board is providing notice of its intent to seek renewal 
of its existing generic clearance for the collection of qualitative 
feedback with regard to agency services. To date, we have found the 
feedback garnered through qualitative customer satisfaction surveys 
(and similar information collections) to be beneficial, by providing 
useful insights in experiences, perceptions, opinions, and expectations 
regarding Access Board services or focusing attention on areas in need 
of improvement. We thus intend to seek approval to continue our current 
efforts to solicit qualitative customer feedback by seeking input from 
customers across our agency programs and services. Online surveys will 
be used unless the customer contacts the agency by phone for technical 
assistance or an individual otherwise expresses a preference for 
another survey format (i.e., fillable form in portable document format 
or paper survey). In addition, paper surveys may be used to garner 
feedback from participants at in-person trainings or similar events.
    OMB Control Number: 3014-0011.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Request: Extension without change.
    Abstract: The proposed information collection activity facilitates 
collection of qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Federal Government's 
commitment to improving service delivery. By qualitative feedback we 
mean information collections that provide useful insights on 
perceptions and opinions but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insight into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training, or changes in operations might improve delivery of services. 
These collections will allow for ongoing, collaborative, and actionable 
communications between the Access Board and its customers and 
stakeholders.
    Respondents/Affected Public: Individuals and Households; Businesses 
and Organizations; State, Local or Tribal Government.
    Burden Estimates: In the table below (Table 1), the Access Board 
provides estimates for the annual reporting burden under this proposed 
information collection. The Access Board does not anticipate incurring 
any capital or other direct costs associated with this

[[Page 8402]]

information collection. Nor will there be any costs to respondents, 
other than their time.

                                     Table 1--Estimated Annual Burden Hours
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                                                                 Frequency of       Average
             Type of collection                  Number of      response (per    response time     Total burden
                                                respondents         year)           (mins.)          (hours)
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Customer feedback surveys...................           3,870                1                4              258
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(Note: Total burden hours per collection rounded to the nearest full hour.)

    Request for Comment: The Access Board seeks comment on any aspect 
of the proposed renewal of its existing generic clearance for the 
collection of qualitative feedback on agency service delivery, 
including (a) whether the proposed collection of information is 
necessary for the Access Board's performance; (b) the accuracy of the 
estimated burden; (c) ways for the Access Board to enhance the quality, 
utility, and clarity of the information collection; and (d) ways that 
the burden could be minimized without reducing the quality of the 
collected information. Comments will be summarized and included in our 
request for OMB's approval of renewal of our existing generic 
clearance.

Christopher Kuczynski,
General Counsel.
[FR Doc. 2024-02512 Filed 2-6-24; 8:45 am]
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