[Federal Register Volume 89, Number 4 (Friday, January 5, 2024)]
[Notices]
[Pages 788-789]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-00003]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Resources and Services Administration


Agency Information Collection Activities: Submission to OMB for 
Review and Approval; Public Comment Request; Voluntary Partner Surveys 
To Implement Executive Order 14058 in the Health Resources and Services 
Administration, OMB No. 0915-0212--Revision

AGENCY: Health Resources and Services Administration (HRSA), Department 
of Health and Human Services.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, HRSA 
submitted an Information Collection Request (ICR) to the Office of 
Management and Budget (OMB) for review and approval. Comments submitted 
during the first public review of this ICR will be provided to OMB. OMB 
will accept further comments from the public during the review and 
approval period. OMB may act on HRSA's ICR only after the 30-day 
comment period for this notice has closed.

DATES: Comments on this ICR should be received no later than February 
5, 2024.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under Review--Open for 
Public Comments,'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: To request a copy of the clearance 
requests submitted to OMB for review, email Joella Roland, the HRSA 
Information Collection Clearance Officer, at [email protected] or call 
(301) 443-3983.

SUPPLEMENTARY INFORMATION: 
    Information Collection Request Title: Voluntary Partner Surveys to 
Implement Executive Order 14058 in the Health Resources and Services 
Administration, OMB No. 0915-0212--Revision.
    Abstract: The purpose of information collections under this generic 
umbrella ICR package is to conduct a limited number of partner surveys. 
If this generic ICR is approved, information on each individual partner 
survey conducted under this generic ICR will not be published 
separately in the Federal Register. Approval of this specific umbrella 
ICR would allow HRSA to continue to conduct voluntary customer surveys 
of its partners to assess strengths and weaknesses in program services 
and processes. A previous version of this ICR was done in response to 
Executive Order 12862, which called on the Federal Government to gather 
feedback from customers, set customer service standards, and measure 
performance against those standards. In December 2021, the White House 
issued Executive Order 14058, calling on the Federal Government to 
improve its service delivery to its customers and put people at the 
center of Federal Government activity. In accordance with this 
directive, HRSA is requesting approval of this generic umbrella ICR 
from OMB to conduct the partner surveys with a slight increase in the 
allotted burden hours so that HRSA can assess its performance from a 
larger swath of its partner population to help ensure that HRSA's 
customer service delivery continues to improve, in accordance with the 
directive in Executive Order 14058.
    HRSA customer service feedback will continue to be gathered in the 
form of focus groups, in-class evaluation forms, mail surveys, and 
telephone surveys. Although HRSA cannot anticipate all of the 
collections that will fall under this generic umbrella ICR, HRSA 
anticipates receiving OMB approval to include the following 
collections:
     Surveys of HRSA grantees to determine satisfaction with 
grant processes or technical assistance provided by a HRSA contractor. 
Surveys may also be done to determine partner satisfaction with HRSA 
products or services. Surveys may be conducted by mail, telephone, or 
online. These surveys include the Division of Practitioner Data Bank 
Usability Survey generic fast track ICR, which helps identify strengths 
and weaknesses of the National Practitioner Data Bank customer service 
call center agents, and the HRSA Electronic Handbooks Customer Service 
Survey generic fast track ICR, which gathers public feedback about 
HRSA's electronic handbooks.
     Evaluation forms completed by providers who receive 
training from HRSA funding recipients, to measure satisfaction with the 
training experience. Evaluation forms may also be done after a 
conference or other training session with HRSA partners. Evaluation 
forms may be done hard-copy or online. One evaluation form generic fast 
track ICR that is expected to be included in this generic umbrella ICR 
is the National Ryan White Conference survey forms evaluating the 
National

[[Page 789]]

Ryan White Conference on HIV Care and Treatment and the Federal 
Cervical Cancer Collaborative Post-Roundtable Evaluation helping HRSA 
to gain better understanding of participants' experiences.
     Focus groups of HRSA grantees to learn more about their 
needs and concerns (e.g., professional development, technical 
assistance, and current or expected issues with program operations). 
Focus groups may also be conducted to learn more about how the people 
served by HRSA programs react to messaging related to HRSA program 
activities. Focus groups may be conducted online or in person. The HRSA 
focus group generic fast track ICR that is expected to be included in 
this generic umbrella ICR includes the HRSA Division of Transplantation 
Formative Evaluation Minority Organ Donation Outreach consisting of a 
group of online focus groups designed to gather feedback on several 
campaign concepts.
    A 60-day notice published in the Federal Register on October 20, 
2023, 88 FR 72494-95.
    Need and Proposed Use of the Information: Results of these surveys 
will be used to plan and redirect resources and efforts as needed to 
improve services and processes. Focus groups may also be used to gain 
partner input into the design of mail and telephone surveys.
    Likely Respondents: HRSA partners are typically state or local 
governments, tribes and tribal organizations, health care facilities, 
health care consortia, health care providers, and researchers. HRSA 
partners may also include individuals served by HRSA programs and/or 
funding recipients. Participation in any collections under this 
clearance will be entirely voluntary, and the privacy of respondents 
will be preserved to the extent requested by participants and as 
permitted by law.
    Burden Statement: Burden in this context means the time expended by 
persons to generate, maintain, retain, disclose, or provide the 
information requested. This includes the time needed to review 
instructions; to develop, acquire, install, and utilize technology and 
systems for the purpose of collecting, validating, and verifying 
information, processing and maintaining information, and disclosing and 
providing information; to train personnel and to be able to respond to 
a collection of information; to search data sources; to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information. The total annual burden hours estimated for 
this ICR are summarized in the table below.

                                     Total Estimated Annualized Burden Hours
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                                                                                      Average
                                     Number of       Number of         Total        burden per     Total burden
           Instrument               respondents    responses per     responses     response  (in       hours
                                                    respondent                        hours)
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Evaluation forms................          41,000               1          41,000            0.05      84,050,000
Surveys (telephone, online).....          55,000               1          55,000            0.10           5,500
Focus groups....................           2,000               1           2,000            1.50           3,000
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    Total.......................          98,000  ..............          98,000  ..............      84,058,500
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Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2024-00003 Filed 1-4-24; 8:45 am]
BILLING CODE 4165-15-P