[Federal Register Volume 88, Number 245 (Friday, December 22, 2023)]
[Notices]
[Pages 88636-88637]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-28283]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

[Document Identifier: OS-0990-new]


Agency Father Generic Information Collection Request; 60-Day 
Public Comment Request

AGENCY: Office of the Secretary, HHS.

ACTION: Notice.

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SUMMARY: In compliance with the requirement of the Paperwork Reduction 
Act of 1995, the Office of the Secretary (OS), Department of Health and 
Human Services, is publishing the following summary of a proposed 
collection for public comment, Improving Customer Experience (OMB 
Circular A-11, Section 280 Implementation).

DATES: Comments on the ICR must be received on or before February 20, 
2024.

ADDRESSES: Submit your comments to [email protected] or by calling 
(202) 264-0041 and [email protected].

FOR FURTHER INFORMATION CONTACT: When submitting comments or requesting 
information, please include the document identifier 0990-New-60D and 
project title for reference, to Sherrette A. Funn, email: 
[email protected], [email protected] or call (202) 264-0041 the Reports 
Clearance Officer.

SUPPLEMENTARY INFORMATION: Interested persons are invited to send 
comments regarding this burden estimate or any other aspect of this 
collection of information, including any of the following subjects: (1) 
The necessity and utility of the proposed information collection for 
the proper performance of the agency's functions; (2) the accuracy of 
the estimated burden; (3) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) the use of 
automated collection techniques or other forms of information 
technology to minimize the information collection burden.
    Title of the Collection: Improving Customer Experience (OMB 
Circular A-11, Section 280.
    Type of Collection: Father Generic ICR.
    OMB No.: 0990-XXXX, Office within Office of the Secretary, 
Assistant Secretary Administration.
    Abstract: The Department of Health and Human Services, Office of 
the Secretary, Assistant Secretary Administration is requesting 
approval by OMB on a new Father Generic Information Collection Request. 
OMB Circular A-11 Section 280 established government-wide standards for 
mature customer experience organizations in government and measurement. 
To enable Federal programs to deliver the experience taxpayers deserve, 
they must undertake three general categories of activities: conduct 
ongoing customer research, gather and share customer feedback, and test 
services and digital products.
    These data collection efforts may be either qualitative or 
quantitative in nature or may consist of mixed methods. Additionally, 
data may be collected via a variety of means, including but not limited 
to electronic or social media, direct or indirect observation (i.e., in 
person, video and audio collections), interviews, questionnaires, 
surveys, and focus groups. HHS will limit its inquiries to data 
collections that solicit strictly voluntary opinions or responses. 
Steps will be taken to ensure anonymity of respondents in each activity 
covered by this request.
    The results of the data collected will be used to improve the 
delivery of Federal services and programs. It will include the creation 
of personas, customer journey maps, and reports and summaries of 
customer feedback data and user insights. It will also provide 
government-wide data on customer experience that can be displayed on 
performance.gov to help build transparency and accountability of 
Federal programs to the customers they serve.
    Implementation).

[[Page 88637]]



                                          Annualized Burden Hour Table
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                                                                     Number of    Average burden
           Respondents (if necessary)                Number of     responses per     hours per     Total burden
                                                    respondents     respondents      response          hours
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Participants in customer interviews.............             500               1               1             500
Participants in focus groups....................             450               1           90/60             675
Participants of feedback surveys................       2,000,000               1            3/60         100,000
Participants in user testing (rapid)............             400               1           15/60             100
Participants in user testing (deep dive)........             200               1           30/60             100
                                                 ---------------------------------------------------------------
    Total.......................................       2,001,550  ..............  ..............         101,375
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Sherrette A. Funn,
Paperwork Reduction Act Reports Clearance Officer, Office of the 
Secretary.
[FR Doc. 2023-28283 Filed 12-21-23; 8:45 am]
BILLING CODE 4150-04-P