[Federal Register Volume 88, Number 219 (Wednesday, November 15, 2023)]
[Notices]
[Pages 78334-78336]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-25191]


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CONSUMER PRODUCT SAFETY COMMISSION

[Docket No. 2011-0014]


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; Renewal of Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: Consumer Product Safety Commission.

ACTION: Notice.

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SUMMARY: As required by the Paperwork Reduction Act of 1995, the 
Consumer

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Product Safety Commission (CPSC or Commission) announces that the 
Commission has submitted to the Office of Management and Budget (OMB) a 
request for extension of approval of a generic clearance for the 
collection of qualitative feedback on agency service delivery. OMB 
previously approved the collection of information under control number 
3041-0148. OMB's most recent extension of approval will expire on 
November 30, 2023. On August 28, 2023, the CPSC published a notice in 
the Federal Register to announce the agency's intention to seek 
extension of approval of the collection of information. The Commission 
received no comments. Therefore, by publication of this notice, the 
Commission announces that CPSC has submitted to the OMB a request for 
extension of approval of that collection of information, without 
change.

DATES: Comments on this request for extension of approval of 
information collection requirements should be submitted by December 15, 
2023.

ADDRESSES: Submit comments about this request by email: 
OIRA[email protected] or fax: 202-395-6881. Comments by mail 
should be sent to the Office of Information and Regulatory Affairs, 
Attn: OMB Desk Officer for the CPSC, Office of Management and Budget, 
Room 10235, 725 17th Street NW, Washington, DC 20503. In addition, 
written comments that are sent to OMB, also should be submitted 
electronically at: http://www.regulations.gov, under Docket No. CPSC-
2023-0031, by any of the following methods:
    Electronic Submissions: CPSC encourages you to submit electronic 
comments to the Federal eRulemaking Portal at: https://www.regulations.gov. Follow the instructions for submitting comments. 
CPSC typically does not accept comments submitted by electronic mail 
(email), except as described below.
    Mail/Hand Delivery/Courier/Confidential Written Submissions: Submit 
comments by mail, hand delivery, or courier to: Office of the 
Secretary, Consumer Product Safety Commission, 4330 East West Highway, 
Bethesda, MD 20814; telephone: (301) 504-7479. If you wish to submit 
confidential business information, trade secret information, or other 
sensitive or protected information that you do not want to be available 
to the public, you may submit such comments by mail, hand delivery, or 
courier, or you may email them to: [email protected].
    Instructions: All submissions must include the agency name and 
docket number. CPSC may post all comments without change, including any 
personal identifiers, contact information, or other personal 
information provided, to: https://www.regulations.gov. Do not submit 
through this website: confidential business information, trade secret 
information, or other sensitive or protected information that you do 
not want to be available to the public. If you wish to submit such 
information, please submit it according to the instructions for mail/
hand delivery/courier/confidential written submissions.
    Docket: For access to the docket to read background documents or 
comments received, go to: https://www.regulations.gov; insert the 
docket number, CPSC-2023-0031, into the ``Search'' box; and follow the 
prompts.

FOR FURTHER INFORMATION CONTACT: Cynthia Gillham, Consumer Product 
Safety Commission, 4330 East West Highway, Bethesda, MD 20814; (301) 
504-7791, or by email to: [email protected].

SUPPLEMENTARY INFORMATION: On August 28, 2023, the CPSC published a 
notice in the Federal Register to announce the agency's intention to 
seek extension of approval of the collection of information. 88 FR 
58565. The Commission received no comments. CPSC seeks to renew the 
following currently approved collection of information:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 3041-0148.
    Type of Review: Renewal of collection.
    Frequency of Response: On occasion.
    Affected Public: Individuals and households, businesses and 
organizations, state local or tribal governments.
    Estimated Annual Burden: CPSC will use a variety of instruments and 
platforms to collect information from respondents. CPSC estimates the 
burden of the collection of information as follows:

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                                                                      Annual
               Type of collection                    Number of     frequency per     Hours per      Total hours
                                                    respondents      response        response
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Qualitative Surveys (3).........................             600               1            0.25             150
Focus Groups....................................             200               1               4             800
Customer Satisfaction Surveys (3)...............             600               1            0.25             150
Usability Tests.................................             200               1             0.5             100
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    Based on these estimates, the total estimated burden for the 
collection of information is estimated to be 1,200 hours annually. The 
annualized cost to respondents for the information collection is 
$51,684 (1,200 hours x $43.07/hr), as estimated from total compensation 
data available from the U.S. Bureau of Labor Statistics.\1\
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    \1\ Total hourly compensation for all civilian workers is 
estimated by the U.S. Bureau of Labor Statistics to be $43.07: 
``Employer Costs for Employee Compensation,'' (https://www.bls.gov/news.release/archives/ecec_06162023.pdf (March 2023)).
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    Description of Collection: Executive Order 12862 (Sept. 11, 1993) 
encourages independent Federal agencies such as CPSC to provide service 
to the public that matches or exceeds the best service available in the 
private sector. To that end, CPSC seeks to renew OMB approval of a 
generic clearance to collect qualitative feedback on CPSC service 
delivery. Qualitative feedback means information that provides useful 
insights on perceptions and opinions but does not include statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. This collection of information is necessary to 
enable CPSC to garner customer and stakeholder feedback in an 
efficient, timely manner, in accordance with CPSC's commitment to 
improving service delivery.
    This feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations; provide an early warning of 
issues with service; and help focus attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. These collections will also allow for 
ongoing, collaborative, and actionable

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communications between CPSC and its customers and stakeholders.

Alberta E. Mills,
Secretary, Consumer Product Safety Commission.
[FR Doc. 2023-25191 Filed 11-14-23; 8:45 am]
BILLING CODE 6355-01-P