[Federal Register Volume 88, Number 218 (Tuesday, November 14, 2023)]
[Notices]
[Page 78090]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-25045]



[[Page 78090]]

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DEPARTMENT OF STATE

[Public Notice: 12159]


60-Day Notice of Proposed Information Collection: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

ACTION: Notice of request for public comment.

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SUMMARY: The Department of State is seeking Office of Management and 
Budget (OMB) approval for the information collection described below. 
In accordance with the Paperwork Reduction Act of 1995, we are 
requesting comments on this collection from all interested individuals 
and organizations. The purpose of this notice is to allow 60 days for 
public comment preceding submission of the collection to OMB.

DATES: The Department will accept comments from the public up to 
January 16, 2024.

ADDRESSES: You may submit comments by any of the following methods:
     Web: Persons with access to the internet may comment on 
this notice by going to www.Regulations.gov. You can search for the 
document by entering ``Docket Number: DOS-2023-0027'' in the Search 
field. Then click the ``Comment Now'' button and complete the comment 
form.
     Email: [email protected].
    You must include the DS form number (if applicable), information 
collection title, and the OMB control number in any correspondence.

SUPPLEMENTARY INFORMATION: 

 Title of Information Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery
 OMB Control Number: 1405-0193
 Type of Request: Extension of a Currently Approved Collection
 Originating Office: Office of Directives Management, A/GIS/DIR
 Form Number: Various public surveys
 Respondents: Individuals responding to Department of State 
customer service evaluation requests
 Estimated Number of Respondents: 2,000,000
 Estimated Number of Responses: 2,000,000
 Average Time per Response: 3.5 minutes
 Total Estimated Burden Time: 116,667 annual hours
 Frequency: Once per request
 Obligation to Respond: Voluntary

    We are soliciting public comments to permit the Department to:
     Evaluate whether the proposed information collection is 
necessary for the proper functions of the Department.
     Evaluate the accuracy of our estimate of the time and cost 
burden for this proposed collection, including the validity of the 
methodology and assumptions used.
     Enhance the quality, utility, and clarity of the 
information to be collected.
     Minimize the reporting burden on those who are to respond, 
including the use of automated collection techniques or other forms of 
information technology.
    Please note that comments submitted in response to this Notice are 
public record. Before including any detailed personal information, you 
should be aware that your comments as submitted, including your 
personal information, will be available for public review.

Abstract of Proposed Collection

    The information collection activity will garner qualitative 
customer feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery. This 
qualitative feedback will provide insights into customer perceptions, 
experiences, and expectations, provide an early warning of issues with 
service, or focus attention on areas where communication, training or 
changes in operations might improve delivery of products or services. 
These collections will allow for ongoing, collaborative, and actionable 
communications between the Agency and its customers. It will also allow 
feedback to contribute directly to the improvement of program 
management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be used for 
quantitative information collections that are designed to yield 
reliably actionable results, such as monitoring trends over time or 
documenting program performance. Such data uses require more rigorous 
designs that address: the target population to which generalizations 
will be made, the sampling frame, the sample design (including 
stratification and clustering), the precision requirements or power 
calculations that justify the proposed sample size, the expected 
response rate, methods for assessing potential non-response bias, the 
protocols for data collection, and any testing procedures that were or 
will be undertaken prior fielding the study. Depending on the degree of 
influence the results are likely to have, such collections may still be 
eligible for submission for other generic mechanisms that are designed 
to yield quantitative results.

Methodology

    Respondents will fill out a brief customer survey after completing 
their interaction with a Department Program Office or Embassy. Surveys 
are designed to gather feedback on the customer's experiences.

Zachary A. Parker,
Director, Office of Directives Management, Department of State.
[FR Doc. 2023-25045 Filed 11-13-23; 8:45 am]
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