[Federal Register Volume 88, Number 209 (Tuesday, October 31, 2023)]
[Notices]
[Page 74404]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-23960]


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DEPARTMENT OF AGRICULTURE


Submission for OMB Review; Comment Request

    The Department of Agriculture has submitted the following 
information collection requirement(s) to OMB for review and clearance 
under the Paperwork Reduction Act of 1995, Public Law 104-13. Comments 
are requested regarding; whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility; the 
accuracy of the agency's estimate of burden including the validity of 
the methodology and assumptions used; ways to enhance the quality, 
utility and clarity of the information to be collected; and ways to 
minimize the burden of the collection of information on those who are 
to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.
    Comments regarding this information collection received by November 
30, 2023 will be considered. Written comments and recommendations for 
the proposed information collection should be submitted within 30 days 
of the publication of this notice on the following website 
www.reginfo.gov/public/do/PRAMain. Find this particular information 
collection by selecting ``Currently under 30-day Review--Open for 
Public Comments'' or by using the search function.
    An agency may not conduct or sponsor a collection of information 
unless the collection of information displays a currently valid OMB 
control number and the agency informs potential persons who are to 
respond to the collection of information that such persons are not 
required to respond to the collection of information unless it displays 
a currently valid OMB control number.

Food and Nutrition Service

    Title: Understanding States' SNAP Customer Service Strategies 
(NEW).
    OMB Control Number: 0584-NEW.
    Summary of Collection: The Food and Nutrition Service (FNS) is 
interested in exploring how State agencies define and measure the 
quality of customer service for Supplemental Nutrition Assistance 
Program (SNAP) applicants and participants, particularly strategies 
that go beyond the minimum requirements set by FNS; and how State SNAP 
agencies implement and refine their customer service approaches. This 
study will conduct case studies in up to nine states to understand 
their approaches to defining, measuring, and improving customer service 
in SNAP.
    Need and Use of the Information: (1) Review of existing studies, 
reports, and data on customer services strategies and approaches. (2) 
Case studies in up to nine states with diverse approaches to supporting 
and monitoring customer service in SNAP.
    The research team will collect case study data during two-day in-
person site visits to each selected State that will include interviews 
with State, regional (e.g., call center), and local SNAP staff and key 
stakeholders, review of relevant documents and reports, and 
observations of staff interactions with customer service systems.
    Description of Respondents: State, Local and Tribal Governments, 
Businesses.
    Number of Respondents: 116.
    Frequency of Responses: Reporting: Once.
    Total Burden Hours: 144.

Ruth Brown,
Departmental Information Collection Clearance Officer.
[FR Doc. 2023-23960 Filed 10-30-23; 8:45 am]
BILLING CODE 3410-30-P