[Federal Register Volume 88, Number 202 (Friday, October 20, 2023)]
[Notices]
[Pages 72494-72495]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-23130]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Resources and Services Administration


Agency Information Collection Activities: Proposed Collection: 
Public Comment Request; Information Collection Request Title: Voluntary 
Partner Surveys To Implement Executive Order 14058 in the Health 
Resources and Services Administration, OMB No. 0915-0212--Revision

AGENCY: Health Resources and Services Administration (HRSA), Department 
of Health and Human Services.

ACTION: Notice.

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SUMMARY: In compliance with the requirement for opportunity for public 
comment on proposed data collection projects of the Paperwork Reduction 
Act of 1995, HRSA announces plans to submit an Information Collection 
Request (ICR), described below, to the Office of Management and Budget 
(OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the 
public regarding the burden estimate, below, or any other aspect of the 
ICR.

DATES: Comments on this ICR should be received no later than December 
19, 2023.

ADDRESSES: Submit your comments to [email protected] or mail the HRSA 
Information Collection Clearance Officer, Room 14N39, 5600 Fishers 
Lane, Rockville, MD 20857.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
draft instruments, email [email protected] or call Joella Roland, the 
HRSA Information Collection Clearance Officer, at (301) 443-3983.

SUPPLEMENTARY INFORMATION: When submitting comments or requesting 
information, please include the ICR title for reference.
    Information Collection Request Title: Voluntary Partner Surveys to 
Implement Executive Order 14058 in the Health Resources and Services 
Administration, OMB No. 0915-0212--Revision.
    Abstract: The purpose of information collections under this generic 
umbrella ICR package is to conduct a limited number of partner surveys. 
If this generic ICR is approved, information on each individual partner 
survey conducted under this generic ICR will not be published 
separately in the Federal Register. Approval of this specific umbrella 
ICR would allow HRSA to continue to conduct voluntary customer surveys 
of its partners to assess strengths and weaknesses in program services 
and processes. A previous version of this ICR was done in response to 
Executive Order 12862, which called on the federal government to gather 
feedback from customers, set customer service standards, and measure 
performance against those standards. In December 2021, the White House 
issued Executive Order 14058, calling on the federal government to 
improve its service delivery to its customers and put people at the 
center of federal government activity. In accordance with this 
directive, HRSA is requesting approval of this generic umbrella ICR 
from OMB to conduct the partner surveys with a slight increase in the 
allotted burden hours so that HRSA can assess its performance from a 
larger swath of its partner population to help ensure that HRSA's 
customer service delivery continues to improve, in accordance with the 
directive in Executive Order 14058.
    HRSA customer service feedback will continue to be gathered in the 
form of focus groups, in-class evaluation forms, mail surveys, and 
telephone surveys. Although HRSA cannot anticipate all the collections 
that will fall under this generic umbrella ICR, HRSA anticipates 
receiving OMB approval to include the following collections:
     Surveys of HRSA grantees to determine satisfaction with 
grant processes or technical assistance provided by a HRSA contractor. 
Surveys may also be done to determine partner satisfaction with HRSA 
products or services. Surveys may be conducted by mail, telephone, or 
online. These surveys include the Division of Practitioner Data Bank 
Usability Survey generic fast track ICR, which helps identify strengths 
and weaknesses of the National Practitioner Data Bank customer service 
call center agents, and the HRSA Electronic Handbooks Customer Service 
Survey generic fast track ICR, which gathers public feedback about 
HRSA's electronic handbooks.
     Evaluation forms completed by providers who receive 
training from HRSA funding recipients, to measure satisfaction with the 
training experience. Evaluation forms may also be done after a 
conference or other training session with HRSA partners. Evaluation 
forms may be done hard-copy or online. One evaluation form generic fast 
track ICR that is expected to be included in this generic umbrella ICR 
is the National Ryan White Conference survey forms evaluating the 
National Ryan White Conference on HIV Care and Treatment and the 
Federal Cervical Cancer Collaborative Post-Roundtable Evaluation. This 
will help HRSA gain better understanding of participants' experiences 
attending the Federal Cervical Cancer Collaborative Roundtable 
meetings.
     Focus groups of HRSA grantees to learn more about their 
needs and concerns (e.g., professional development, technical 
assistance, and current or expected issues with program operations). 
Focus groups may also be conducted to learn more about how the people 
served by HRSA programs react to messaging related to HRSA program 
activities. Focus groups may be conducted online or in person. The HRSA 
focus group generic fast track ICR that is expected to be included in 
this generic umbrella ICR includes the HRSA Division of Transplantation 
Formative Evaluation Minority Organ Donation Outreach consisting of a 
group of online focus groups designed to gather feedback on several 
campaign concepts.
    Need and Proposed Use of the Information: Results of these surveys 
will be used to plan and redirect resources and efforts as needed to 
improve services and processes. Focus groups may also be used to gain 
partner input into the design of mail and telephone surveys.
    Likely Respondents: HRSA partners are typically state or local 
governments, health care facilities, health care consortia, health care 
providers, and researchers. HRSA partners may also include individuals 
served by HRSA programs and/or funding recipients. Participation in any 
collections under this clearance will be entirely voluntary, and the 
privacy of respondents will be preserved to the extent requested by 
participants and as permitted by law.
    Burden Statement: Burden in this context means the time expended by 
persons to generate, maintain, retain,

[[Page 72495]]

disclose, or provide the information requested. This includes the time 
needed to review instructions; to develop, acquire, install, and 
utilize technology and systems for the purpose of collecting, 
validating, and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information; to 
search data sources; to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    The number of respondents was revised based on information 
collections approved under the collection approved in 2021. HRSA 
anticipates that the total burden of collections under this generic 
package will be slightly greater than under the prior approval for two 
reasons. First, HRSA is incorporating the additional burden amount 
approved for this ICR via a 2023 non-substantive change memo. Second, 
HRSA is accounting for upcoming efforts to get public input from a 
larger swath of HRSA's partners in compliance with Executive Order 
14058. HRSA has decreased its estimate of the average burden per 
response for surveys to account for the increasing use of telephone and 
online surveys, rather than mail-in surveys, which are more time-
consuming. The total annual burden hours estimated for this ICR are 
summarized in the table below.

                                     Total Estimated Annualized Burden Hours
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                                                     Number of                    Average burden
           Instrument                Number of     responses per       Total       per response    Total burden
                                    respondents     respondent       responses      (in hours)         hours
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Evaluation forms................          41,000               1          41,000            0.05      84,050,000
Surveys (telephone, online).....          55,000               1          55,000            0.10           8,250
Focus groups....................           2,000               1           2,000            1.50           3,000
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    Total.......................          98,000  ..............          98,000  ..............      84,061,250
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    HRSA specifically requests comments on: (1) the necessity and 
utility of the proposed information collection for the proper 
performance of the agency's functions; (2) the accuracy of the 
estimated burden; (3) ways to enhance the quality, utility, and clarity 
of the information to be collected; and (4) the use of automated 
collection techniques or other forms of information technology to 
minimize the information collection burden.

Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2023-23130 Filed 10-19-23; 8:45 am]
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