[Federal Register Volume 88, Number 165 (Monday, August 28, 2023)]
[Notices]
[Pages 58565-58566]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-18416]
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CONSUMER PRODUCT SAFETY COMMISSION
[Docket No. CPSC-2011-0014]
Agency Information Collection Activities; Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Consumer Product Safety Commission.
ACTION: Notice.
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SUMMARY: As required by the Paperwork Reduction Act of 1995, the
Consumer Product Safety Commission (CPSC or Commission) requests
comment on a proposed extension of approval of a generic clearance for
the collection of qualitative feedback on agency service delivery,
approved previously under OMB Control No. 3041-0148. CPSC will consider
all comments received in response to this notice, before requesting an
extension of this collection of information from the Office of
Management and Budget (OMB).
DATES: Submit written or electronic comments on the collection of
information by October 27, 2023.
ADDRESSES: You may submit comments, identified by Docket No. CPSC-2011-
0014, by any of the following methods:
Electronic Submissions: Submit electronic comments to the Federal
eRulemaking Portal at: https://www.regulations.gov. Follow the
instructions for submitting comments. CPSC typically does not accept
comments submitted by electronic mail (email), except through https://www.regulations.gov. CPSC encourages you to submit electronic comments
by using the Federal eRulemaking Portal, as described above.
Mail/Hand Delivery/Courier/Confidential Written Submissions: Submit
comments by mail, hand delivery, or courier to: Office of the
Secretary, Consumer Product Safety Commission, 4330 East West Highway,
Bethesda, MD 20814; telephone: (301) 504-7479. If you wish to submit
confidential business information, trade secret information, or other
sensitive or protected information that you do not want to be available
to the public, you can submit such material by mail, hand delivery, or
courier, or you can email it to: [email protected].
Instructions: All submissions must include the agency name and
docket number for this notice. CPSC may post all comments without
change, including any personal identifiers, contact information, or
other personal information provided, to: www.regulations.gov. Do not
submit electronically: confidential business information, trade secret
information, or other sensitive or protected information that you do
not want to be available to the public. If you wish to submit such
information, please submit it according to the instructions for mail/
hand delivery/courier/confidential written submissions.
Docket: For access to the docket to read background documents or
comments received, go to: www.regulations.gov. Insert the docket
number, CPSC-2011-0014, into the ``Search'' box, and follow the
prompts.
FOR FURTHER INFORMATION CONTACT: Cynthia Gillham, Consumer Product
Safety Commission, 4330 East West Highway, Bethesda, MD 20814; (301)
504-7791, or by email to: [email protected].
SUPPLEMENTARY INFORMATION: CPSC seeks to renew the following currently
approved collection of information:
A. Background
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 3041-0148.
Type of Review: Renewal of collection.
Frequency of Response: On occasion.
Affected Public: Individuals and households, businesses and
organizations, state, local, or tribal government.
Description of Collection: Executive Order 12862 (Sept. 11, 1993)
encourages independent Federal agencies such as CPSC to provide service
to the public that matches or exceeds the best service available in the
private sector. To that end, CPSC seeks to renew OMB approval of a
generic clearance to collect qualitative feedback on CPSC service
delivery. Qualitative feedback means information that provides useful
insights on perceptions and opinions but does not include statistical
surveys that yield quantitative results that can be generalized to the
population of study. This collection of information is necessary to
enable CPSC to garner customer and stakeholder feedback in an
efficient, timely manner, in accordance with CPSC's commitment to
improving service delivery.
This feedback will provide insights into customer or stakeholder
perceptions, experiences, and expectations; provide an early warning of
issues with service; and help focus attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. These collections will also allow for
ongoing, collaborative, and actionable communications between CPSC and
its customers and stakeholders.
B. Burden
Estimated Burden: CPSC will use a variety of instruments and
platforms to collect information from respondents. CPSC estimates the
burden of the collection of information is as follows:
[[Page 58566]]
Estimated Annual Reporting Burden
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Annual
Type of collection Number of frequency per Hours per Total hours
respondents response response
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Qualitative Surveys (3)......................... 600 1 .25 150
Focus Groups.................................... 200 1 4 800
Customer Satisfaction Surveys (3)............... 600 1 .25 150
Usability Tests................................. 200 1 .5 100
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Based on the above numbers, the total estimated burden for surveys,
focus groups, and usability tests combined is estimated to be 1,200
hours annually. The total burden hours requested, 3,600, are based on
the number of collections CPSC expects to conduct over the requested
period for this clearance (1,200 hours annually x 3 years).
Assuming an hourly rate of $43.07 (U.S. Bureau of Labor Statistics,
``Employer Costs for Employee Compensation,'' All Civilian Workers,
Total compensation, https://www.bls.gov/news.release/archives/ecec_06162023.pdf, March 2023) the estimated total burden cost is
$51,684 annually. This collection has no associated operating,
maintenance, or capital costs.
If appropriate, CPSC will collect information electronically and/or
use online collaboration tools to reduce burden. No similar data are
gathered or maintained by CPSC, or available from other sources known
to CPSC.
Burden on Small Entities: Small businesses or other small entities
may be involved in these efforts, but CPSC will minimize the burden of
information collections approved under this clearance by sampling,
asking for readily available information, and using short, easy-to-
complete information collection instruments.
Costs to Federal Government: The anticipated cost to the Federal
Government is approximately $51,574 annually. These costs are comprised
of staff time for preparing questions, analyzing the responses, and
conducting focus groups. CPSC estimates the total staff time could be
four staff months annually. This is based on a GS-12 level salaried
employee. The average annual wage rate for a mid-level salaried GS-12
employee in the Washington, DC metropolitan area (effective as of
January 2023) is $106,759 (GS-12, step 5). This represents 69.0 percent
of total compensation (U.S. Bureau of Labor Statistics, ``Employer
Costs for Employee Compensation,'' March 2023, percentage of wages and
salaries for all civilian employees, https://www.bls.gov/news.release/archives/ecec_06162023.pdf). Adding an additional 31.0 percent for
benefits brings average annual compensation for a mid-range salaried
GS-12 employee to $154,723. Assuming that approximately four staff
months will be required annually, this results in an annual estimated
cost of $51,574.
C. Request for Comments
CPSC solicits written comments from all interested persons about
the proposed collection of information. CPSC specifically solicits
information relevant to the following topics:
Whether the collection of information described is
necessary for the proper performance of CPSC's functions, including
whether the information would have practical utility;
Whether the estimated burden of the proposed collection of
information is accurate;
Whether the quality, utility, and clarity of the
information to be collected could be enhanced; and
Whether the burden imposed by the collection of
information could be minimized by use of automated, electronic, or
other technological collection techniques, or other forms of
information technology.
Alberta E. Mills,
Secretary, Consumer Product Safety Commission.
[FR Doc. 2023-18416 Filed 8-25-23; 8:45 am]
BILLING CODE 6355-01-P