[Federal Register Volume 88, Number 165 (Monday, August 28, 2023)]
[Notices]
[Pages 58565-58566]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-18416]


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CONSUMER PRODUCT SAFETY COMMISSION

[Docket No. CPSC-2011-0014]


Agency Information Collection Activities; Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Consumer Product Safety Commission.

ACTION: Notice.

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SUMMARY: As required by the Paperwork Reduction Act of 1995, the 
Consumer Product Safety Commission (CPSC or Commission) requests 
comment on a proposed extension of approval of a generic clearance for 
the collection of qualitative feedback on agency service delivery, 
approved previously under OMB Control No. 3041-0148. CPSC will consider 
all comments received in response to this notice, before requesting an 
extension of this collection of information from the Office of 
Management and Budget (OMB).

DATES: Submit written or electronic comments on the collection of 
information by October 27, 2023.

ADDRESSES: You may submit comments, identified by Docket No. CPSC-2011-
0014, by any of the following methods:
    Electronic Submissions: Submit electronic comments to the Federal 
eRulemaking Portal at: https://www.regulations.gov. Follow the 
instructions for submitting comments. CPSC typically does not accept 
comments submitted by electronic mail (email), except through https://www.regulations.gov. CPSC encourages you to submit electronic comments 
by using the Federal eRulemaking Portal, as described above.
    Mail/Hand Delivery/Courier/Confidential Written Submissions: Submit 
comments by mail, hand delivery, or courier to: Office of the 
Secretary, Consumer Product Safety Commission, 4330 East West Highway, 
Bethesda, MD 20814; telephone: (301) 504-7479. If you wish to submit 
confidential business information, trade secret information, or other 
sensitive or protected information that you do not want to be available 
to the public, you can submit such material by mail, hand delivery, or 
courier, or you can email it to: [email protected].
    Instructions: All submissions must include the agency name and 
docket number for this notice. CPSC may post all comments without 
change, including any personal identifiers, contact information, or 
other personal information provided, to: www.regulations.gov. Do not 
submit electronically: confidential business information, trade secret 
information, or other sensitive or protected information that you do 
not want to be available to the public. If you wish to submit such 
information, please submit it according to the instructions for mail/
hand delivery/courier/confidential written submissions.
    Docket: For access to the docket to read background documents or 
comments received, go to: www.regulations.gov. Insert the docket 
number, CPSC-2011-0014, into the ``Search'' box, and follow the 
prompts.

FOR FURTHER INFORMATION CONTACT: Cynthia Gillham, Consumer Product 
Safety Commission, 4330 East West Highway, Bethesda, MD 20814; (301) 
504-7791, or by email to: [email protected].

SUPPLEMENTARY INFORMATION: CPSC seeks to renew the following currently 
approved collection of information:

A. Background

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 3041-0148.
    Type of Review: Renewal of collection.
    Frequency of Response: On occasion.
    Affected Public: Individuals and households, businesses and 
organizations, state, local, or tribal government.
    Description of Collection: Executive Order 12862 (Sept. 11, 1993) 
encourages independent Federal agencies such as CPSC to provide service 
to the public that matches or exceeds the best service available in the 
private sector. To that end, CPSC seeks to renew OMB approval of a 
generic clearance to collect qualitative feedback on CPSC service 
delivery. Qualitative feedback means information that provides useful 
insights on perceptions and opinions but does not include statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. This collection of information is necessary to 
enable CPSC to garner customer and stakeholder feedback in an 
efficient, timely manner, in accordance with CPSC's commitment to 
improving service delivery.
    This feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations; provide an early warning of 
issues with service; and help focus attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. These collections will also allow for 
ongoing, collaborative, and actionable communications between CPSC and 
its customers and stakeholders.

B. Burden

    Estimated Burden: CPSC will use a variety of instruments and 
platforms to collect information from respondents. CPSC estimates the 
burden of the collection of information is as follows:

[[Page 58566]]



                                        Estimated Annual Reporting Burden
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                                                                      Annual
               Type of collection                    Number of     frequency per     Hours per      Total hours
                                                    respondents      response        response
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Qualitative Surveys (3).........................             600               1             .25             150
Focus Groups....................................             200               1               4             800
Customer Satisfaction Surveys (3)...............             600               1             .25             150
Usability Tests.................................             200               1              .5             100
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    Based on the above numbers, the total estimated burden for surveys, 
focus groups, and usability tests combined is estimated to be 1,200 
hours annually. The total burden hours requested, 3,600, are based on 
the number of collections CPSC expects to conduct over the requested 
period for this clearance (1,200 hours annually x 3 years).
    Assuming an hourly rate of $43.07 (U.S. Bureau of Labor Statistics, 
``Employer Costs for Employee Compensation,'' All Civilian Workers, 
Total compensation, https://www.bls.gov/news.release/archives/ecec_06162023.pdf, March 2023) the estimated total burden cost is 
$51,684 annually. This collection has no associated operating, 
maintenance, or capital costs.
    If appropriate, CPSC will collect information electronically and/or 
use online collaboration tools to reduce burden. No similar data are 
gathered or maintained by CPSC, or available from other sources known 
to CPSC.
    Burden on Small Entities: Small businesses or other small entities 
may be involved in these efforts, but CPSC will minimize the burden of 
information collections approved under this clearance by sampling, 
asking for readily available information, and using short, easy-to-
complete information collection instruments.
    Costs to Federal Government: The anticipated cost to the Federal 
Government is approximately $51,574 annually. These costs are comprised 
of staff time for preparing questions, analyzing the responses, and 
conducting focus groups. CPSC estimates the total staff time could be 
four staff months annually. This is based on a GS-12 level salaried 
employee. The average annual wage rate for a mid-level salaried GS-12 
employee in the Washington, DC metropolitan area (effective as of 
January 2023) is $106,759 (GS-12, step 5). This represents 69.0 percent 
of total compensation (U.S. Bureau of Labor Statistics, ``Employer 
Costs for Employee Compensation,'' March 2023, percentage of wages and 
salaries for all civilian employees, https://www.bls.gov/news.release/archives/ecec_06162023.pdf). Adding an additional 31.0 percent for 
benefits brings average annual compensation for a mid-range salaried 
GS-12 employee to $154,723. Assuming that approximately four staff 
months will be required annually, this results in an annual estimated 
cost of $51,574.

C. Request for Comments

    CPSC solicits written comments from all interested persons about 
the proposed collection of information. CPSC specifically solicits 
information relevant to the following topics:
     Whether the collection of information described is 
necessary for the proper performance of CPSC's functions, including 
whether the information would have practical utility;
     Whether the estimated burden of the proposed collection of 
information is accurate;
     Whether the quality, utility, and clarity of the 
information to be collected could be enhanced; and
     Whether the burden imposed by the collection of 
information could be minimized by use of automated, electronic, or 
other technological collection techniques, or other forms of 
information technology.

Alberta E. Mills,
Secretary, Consumer Product Safety Commission.
[FR Doc. 2023-18416 Filed 8-25-23; 8:45 am]
BILLING CODE 6355-01-P