[Federal Register Volume 88, Number 159 (Friday, August 18, 2023)]
[Notices]
[Page 56702]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-17799]



[[Page 56702]]

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DEPARTMENT OF TRANSPORTATION

Maritime Administration

[Docket No. MARAD-2023-0178]


Request for Comments on the Renewal of a Previously Approved 
Collection: Generic Clearance of Customer Satisfaction Surveys

AGENCY: Maritime Administration, DOT.

ACTION: 30-Day Federal Register notice.

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SUMMARY: The Maritime Administration (MARAD) invites public comments on 
our intention to request the Office of Management and Budget (OMB) 
approval to renew an information collection in accordance with the 
Paperwork Reduction Act of 1995. The proposed collection OMB 2133-0546 
(Generic Clearance of Customer Satisfaction Surveys) is used to obtain 
feedback about customer service delivery. We are required to publish 
this notice in the Federal Register to obtain comments from the public 
and affected agencies. A 60-day Federal Register Notice soliciting 
comments on this information collection was published on June 6, 2023.

ADDRESSES: Written comments and recommendations for the proposed 
information collections should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Tamelia Bolton, (202) 366-7278, Office 
of Management and Administrative Services, Maritime Administration, 
Department of Transportation, 1200 New Jersey Avenue SE, Washington, DC 
20590, Email: [email protected].

SUPPLEMENTARY INFORMATION: Title: Generic Clearance of Customer 
Satisfaction Surveys.
    OMB Control Number: 2133-0546.
    Type of Request: Renewal of a Previously Approved Information 
Collection.
    Abstract: OMB 2133-0546 (Generic Clearance Customer Satisfaction 
Surveys) is necessary to enable MARAD to garner customer and 
stakeholder feedback in an efficient and timely manner, in accordance 
with our commitment to improve service delivery. The collected 
information will help ensure that users have an effective, efficient, 
and satisfying experience with the agency's programs. This feedback 
will also provide insight into customer or stakeholder perceptions, 
experiences, and expectations. This collection is also intended to 
provide early warning about issues with service delivery, or focus 
attention on areas where communication, training, and/or changes in 
operations might improve customer service experience. Additionally, 
this collection will facilitate ongoing, collaborative, and actionable 
communication between MARAD and its customers and stakeholders. Public 
feedback is also expected to contribute directly to the improvement of 
program operations that directly affect the public.
    Respondents: Individuals and Households, Business and 
Organizations, State, Local or Tribal Government.
    Affected Public: Individuals and Households, Business and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: 5,900.
    Estimated Number of Responses: 5,900.
    Estimated Hours per Response: 10-120 mins.
    Annual Estimated Total Annual Burden Hours: 1,758.
    Frequency of Response: Once per request.

(Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. chapter 35, 
as amended; and 49 CFR 1.49)

    By Order of the Maritime Administrator.
T. Mitchell Hudson, Jr.,
Secretary, Maritime Administration.
[FR Doc. 2023-17799 Filed 8-17-23; 8:45 am]
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