[Federal Register Volume 88, Number 150 (Monday, August 7, 2023)]
[Notices]
[Pages 52165-52166]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-16793]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Medicare & Medicaid Services

[Document Identifier: CMS-10393]


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Centers for Medicare & Medicaid Services, Health and Human 
Services (HHS).

ACTION: Notice.

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SUMMARY: The Centers for Medicare & Medicaid Services (CMS) is 
announcing an opportunity for the public to comment on CMS' intention 
to collect information from the public. Under the Paperwork Reduction 
Act of 1995 (the PRA), Federal agencies are required to publish notice 
in the Federal Register concerning each proposed collection of 
information (including each proposed extension or reinstatement of an 
existing collection of information) and to allow 60 days for public 
comment on the proposed action. Interested persons are invited to send 
comments regarding our burden estimates or any other aspect of this 
collection of information, including the necessity and utility of the 
proposed information collection for the proper performance of the 
agency's functions, the accuracy of the estimated burden, ways to 
enhance the quality, utility, and clarity of the information to be 
collected, and the use of automated collection techniques or other 
forms of

[[Page 52166]]

information technology to minimize the information collection burden.

DATES: Comments must be received by October 6, 2023.

ADDRESSES: When commenting, please reference the document identifier or 
OMB control number. To be assured consideration, comments and 
recommendations must be submitted in any one of the following ways:
    1. Electronically. You may send your comments electronically to 
http://www.regulations.gov. Follow the instructions for ``Comment or 
Submission'' or ``More Search Options'' to find the information 
collection document(s) that are accepting comments.
    2. By regular mail. You may mail written comments to the following 
address: CMS, Office of Strategic Operations and Regulatory Affairs, 
Division of Regulations Development, Attention: Document Identifier/OMB 
Control Number: __, Room C4-26-05, 7500 Security Boulevard, Baltimore, 
Maryland 21244-1850.
    To obtain copies of a supporting statement and any related forms 
for the proposed collection(s) summarized in this notice, please access 
the CMS PRA website by copying and pasting the following web address 
into your web browser: https://www.cms.gov/Regulations-and-Guidance/Legislation/PaperworkReductionActof1995/PRA-Listing.

FOR FURTHER INFORMATION CONTACT: William N. Parham at (410) 786-4669.

SUPPLEMENTARY INFORMATION:

Contents

    This notice sets out a summary of the use and burden associated 
with the following information collections. More detailed information 
can be found in each collection's supporting statement and associated 
materials (see ADDRESSES).

CMS-10393 Beneficiary and Family Centered Data Collection

    Under the PRA (44 U.S.C. 3501-3520), Federal agencies must obtain 
approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. The term 
``collection of information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 
1320.3(c) and includes agency requests or requirements that members of 
the public submit reports, keep records, or provide information to a 
third party. Section 3506(c)(2)(A) of the PRA requires Federal agencies 
to publish a 60-day notice in the Federal Register concerning each 
proposed collection of information, including each proposed extension 
or reinstatement of an existing collection of information, before 
submitting the collection to OMB for approval. To comply with this 
requirement, CMS is publishing this notice.

Information Collection

    1. Type of Information Collection Request: Revision of a previously 
approved collection; Title of Information Collection: Beneficiary and 
Family Centered Data Collection; Use: To ensure the QIOs are 
effectively meeting their goals, CMS collects information about 
beneficiary experience receiving support from the QIOs. This is a 
request to revise the information collection. The revisions to this 
information collection include the deletion of the previously approved 
Direct Feedback Survey and associated instructions and the General 
Feedback Web Survey and associated instructions. The information 
collection uses both qualitative and quantitative strategies to ensure 
CMS and the QIOs understand beneficiary experiences through all 
interactions with the QIO including initial contact, interim 
interactions, and case closure. Information collection instruments are 
tailored to reflect the steps in each type of process, as well as the 
average time it takes to complete each process. The information 
collection will:
     Allow beneficiaries to directly provide feedback about the 
services they receive under the QIO program;
     Provide quality improvement data for QIOs to improve the 
quality of service delivered to Medicare beneficiaries; and
     Provide evaluation metrics for CMS to use in assessing 
performance of QIO contractors.
    To achieve the above goals, information collection will include: 
Experience Survey: The Experience Survey will be administered via 
telephone and mail to beneficiaries/representatives after the Quality 
of Care (Medical Record Review) complaint/Immediate Advocacy/appeal 
case has been closed. The goal of the Experience Survey is to assess 
beneficiary overall and specific experiences with the BFCC QIOs. Form 
Number: CMS-10393 (OMB control number: 0938-1177); Frequency: Once; 
Affected Public: Individuals or households; Number of Respondents: 
9,000; Number of Responses: 9,000; Total Annual Hours: 2,250. (For 
policy questions regarding this collection, contact Renee Graves-Dorsey 
at 410-786-7142.)

    Dated: August 2, 2023.
William N. Parham, III,
Director, Paperwork Reduction Staff, Office of Strategic Operations and 
Regulatory Affairs.
[FR Doc. 2023-16793 Filed 8-4-23; 8:45 am]
BILLING CODE 4120-01-P