[Federal Register Volume 88, Number 131 (Tuesday, July 11, 2023)]
[Notices]
[Page 44133]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-14537]



[[Page 44133]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

[Document Identifier: OS-0990-new]


Agency Information Collection Request. 30-Day Public Comment 
Request

AGENCY: Office of the Secretary, HHS.

ACTION: Notice.

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SUMMARY: In compliance with the requirement of the Paperwork Reduction 
Act of 1995, the Office of the Secretary (OS), Department of Health and 
Human Services, is publishing the following summary of a proposed 
collection for public comment.

DATES: Comments on the ICR must be received on or before August 10, 
2023.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Sherrette Funn, [email protected] 
or (202) 264-0041, or [email protected]. When submitting comments or 
requesting information, please include the document identifier 0990-
New-30D and project title for reference.

SUPPLEMENTARY INFORMATION: Interested persons are invited to send 
comments regarding this burden estimate or any other aspect of this 
collection of information, including any of the following subjects: (1) 
The necessity and utility of the proposed information collection for 
the proper performance of the agency's functions; (2) the accuracy of 
the estimated burden; (3) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) the use of 
automated collection techniques or other forms of information 
technology to minimize the information collection burden.
    Title of the Collection: Customer Experience in The Office of the 
Assistant Secretary for Financial Resources Service Delivery.
    Type of Collection: NEW.
    OMB No. 0990-XXXX.
    Abstract: The U.S. Department of Health and Human Services (HHS) 
Office of the Assistant Secretary for Financial Resources (ASFR) is 
requesting 3 year OMB approval for the Customer Experience in The 
Office of the Assistant Secretary for Financial Resources Service 
Delivery initiative. The proposed information collection activity 
provides a means to garner quantitative and qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving access to and service 
delivery. This feedback will (1) provide insights into customer or 
stakeholder perceptions, experiences and expectations; (2) uncover 
issues that create barriers to funding or the system to deliver them; 
and (3) focus attention on areas where communication, training or 
changes in operations might improve delivery of such opportunities and 
services. These voluntary collections will allow for ongoing, 
collaborative and actionable communications between HHS and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    The solicitation of feedback will target areas such as: (1) 
legibility, readability, comprehension, and accessibility and inclusion 
of ASFR services; (2) timeliness, appropriateness, and accuracy of 
information within services delivered by ASFR; (3) efficiency of 
service delivery, and resolution of issues with service delivery; and 
(4) any other reasonable area of exploration engendered by this review. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public.
    The annual collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government. Moreover, Personally identifiable 
information (PII) will be collected only to the extent necessary. If 
this information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable. Such 
assessments would better equip HHS to develop policies and programs 
that deliver resources and benefits equitably to all.

                                        Estimated Annualized Burden Table
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                                                                      Number      Average burden
               Type of respondent                    Number of     responses per   per response    Total burden
                                                    respondents     respondent      (in hours)         hours
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Post Submission Survey..........................            1000               1           15/60             250
Post Submission Interview Script................             200               1               1             200
Moderated Usability Test Script.................             300               1               1             300
Focus Group Script..............................             200               1               1             200
                                                 ---------------------------------------------------------------
    Total.......................................            1700  ..............  ..............             950
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Sherrette A. Funn,
Paperwork Reduction Act Reports Clearance Officer, Office of the 
Secretary.
[FR Doc. 2023-14537 Filed 7-10-23; 8:45 am]
BILLING CODE 4150-04-P