[Federal Register Volume 88, Number 120 (Friday, June 23, 2023)]
[Notices]
[Pages 41085-41086]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-13325]


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CONSUMER FINANCIAL PROTECTION BUREAU

[Docket No. CFPB-2023-0037]


Agency Information Collection Activities: Comment Request

AGENCY: Consumer Financial Protection Bureau.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau or CFPB) requests the 
extension of the Office of Management and Budget's (OMB's) approval for 
an existing information collection titled ``Consumer Response Company 
Response Survey,'' approved under OMB Number 3170-0069.

DATES: Written comments are encouraged and must be received on or 
before July 24, 2023 to be assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general, 
all comments received will become public records, including any 
personal information provided. Sensitive personal information, such as 
account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Anthony May, Paperwork Reduction Act Officer, at 
(202) 435-7278, or email: [email protected]. If you require this 
document in an alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

[[Page 41086]]


SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Company Response Survey.
    OMB Control Number: 3170-0069.
    Type of Review: Extension without change of a currently approved 
collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 66,700.
    Estimated Total Annual Burden Hours: 4,669.
    Abstract: The Bureau will use this information collection to garner 
consumer feedback through an optional survey at the end of the consumer 
complaint process. Through the existing survey, consumers have the 
option to provide feedback on the company's response to and handling of 
their complaint. The results of this feedback are shared with the 
company that responded to the complaint to inform its complaint 
handling. The Bureau also uses this feedback as one of several inputs 
to inform its work to assess the accuracy, completeness, and timeliness 
of company responses to consumer complaints.
    This information collection asks three questions about the 
company's response to and handling of any complaint and requires a 
narrative description in support of any provided answers. Positive 
feedback about the company's handling of the consumer's complaint would 
be reflected by affirmative answers to each question and by the 
narrative in support of each answer. The Company Response Survey allows 
consumers to offer both positive and negative feedback on their 
complaint experience.
    Request for Comments: The Bureau published a 60-day Federal 
Register notice on March 9, 2023, (88 FR 14610) under Docket Number: 
CFPB-2023-0019. The Bureau is publishing this notice and soliciting 
comments on: (a) Whether the collection of information is necessary for 
the proper performance of the functions of the Bureau, including 
whether the information will have practical utility; (b) The accuracy 
of the Bureau's estimate of the burden of the collection of 
information, including the validity of the methods and the assumptions 
used; (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) Ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology. Comments submitted in response to this notice will be 
reviewed by OMB as part of its review of this request. All comments 
will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2023-13325 Filed 6-22-23; 8:45 am]
BILLING CODE 4810-AM-P