[Federal Register Volume 88, Number 113 (Tuesday, June 13, 2023)]
[Notices]
[Pages 38481-38482]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-12521]


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DEPARTMENT OF COMMERCE

Office of the Secretary


Agency Information Collection Activities; Submission to the 
Office of Management and Budget (OMB) for Review and Approval; Comment 
Request; Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery

    On June 7, 2023, the Department of Commerce, published a 30-day 
public comment period notice with FR Document Number 2023-12186 (Page 
37200) seeking public comments for an

[[Page 38482]]

information collection entitled, ``Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery.'' This document 
referenced incorrect information in the Needs and Uses section, and 
Commerce hereby issues a correction notice as required by the Paperwork 
Reduction Act of 1995.

FOR FURTHER INFORMATION CONTACT: For additional information concerning 
this correction, contact Sheleen Dumas, the Department Paperwork 
Reduction Act Clearance Officer, at (202) 482-3360, 
[email protected].

SUPPLEMENTARY INFORMATION:

Correction

    Need and Uses: Executive Order 12862 directs Federal agencies to 
provide service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that the Department of Commerce (DOC) programs are effective and 
meet our customers' needs we use a generic clearance process to collect 
qualitative feedback on our service delivery. This collection of 
information is necessary to enable DOC to garner customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
our commitment to improving service delivery. The information collected 
from our customers and stakeholders will help ensure that users have an 
effective, efficient, and satisfying experience with the programs. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between DOC and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    This information collection request may be viewed at 
www.reginfo.gov. Follow the instructions to view the Department of 
Commerce collections currently under review by OMB.
    We continue to solicit public comments to permit the Department/
Bureau to: (a) Evaluate whether the proposed information collection is 
necessary for the proper functions of the Department, including whether 
the information will have practical utility; (b) Evaluate the accuracy 
of our estimate of the time and cost burden for this proposed 
collection, including the validity of the methodology and assumptions 
used; (c) Evaluate ways to enhance the quality, utility, and clarity of 
the information to be collected; and (d) Minimize the reporting burden 
on those who are to respond, including the use of automated collection 
techniques or other forms of information technology.
    Comments that you submit in response to this notice are a matter of 
public record. We will include or summarize each comment in our request 
to OMB to approve this ICR. Before including your address, phone 
number, email address, or other personal identifying information in 
your comment, you should be aware that your entire comment--including 
your personal identifying information--may be made publicly available 
at any time. While you may ask us in your comment to withhold your 
personal identifying information from public review, we cannot 
guarantee that we will be able to do so.

Sheleen Dumas,
Department PRA Clearance Officer, Office of the Under Secretary for 
Economic Affairs, Commerce Department.
[FR Doc. 2023-12521 Filed 6-12-23; 8:45 am]
BILLING CODE 3510-17-P