[Federal Register Volume 88, Number 108 (Tuesday, June 6, 2023)]
[Notices]
[Page 37127]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-11999]


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DEPARTMENT OF TRANSPORTATION

Maritime Administration

[Docket No. MARAD-2023-0118]


Request for Comments on the Renewal of a Previously Approved 
Information Collection: Generic Clearance of Customer Satisfaction 
Surveys

AGENCY: Maritime Administration, DOT.

ACTION: Notice.

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SUMMARY: The Maritime Administration (MARAD) invites public comments on 
our intention to request the Office of Management and Budget (OMB) 
approval to renew an information collection in accordance with the 
Paperwork Reduction Act of 1995. The proposed collection OMB 2133-0546 
(Generic Clearance of Customer Satisfaction Surveys) will be used to 
obtain feedback about customer service delivery. The Paperwork 
Reduction Act of 1995 requires that we publish this notice in the 
Federal Register to obtain comments from the public and affected 
agencies.

DATES: Comments must be submitted on or before August 7, 2023.

ADDRESSES: You may submit comments identified by Docket No. MARAD-2023-
0118 through one of the following methods:
     Federal eRulemaking Portal: www.regulations.gov. Search 
using the above DOT docket number and follow the online instructions 
for submitting comments.
     Mail or Hand Delivery: Docket Management Facility, U.S. 
Department of Transportation, 1200 New Jersey Avenue SE, West Building, 
Room W12-140, Washington, DC 20590, between 9 a.m. and 5 p.m., Monday 
through Friday, except on Federal holidays.
    Instructions: All submissions must include the agency name and 
docket number for this rulemaking.
    Note: All comments received will be posted without change to 
www.regulations.gov including any personal information provided.
    Comments are invited on: (a) whether the proposed collection of 
information is necessary for the Department's performance; (b) the 
accuracy of the estimated burden; (c) ways for the Department to 
enhance the quality, utility, and clarity of the information 
collection; and (d) ways that the burden could be minimized without 
reducing the quality of the collected information. The agency will 
summarize and/or include your comments in the request for OMB's 
clearance of this information collection.

FOR FURTHER INFORMATION CONTACT: Tamelia Bolton, (202) 366-7278, Office 
of Management and Administrative Services, Maritime Administration, 
Department of Transportation, 1200 New Jersey Avenue SE, Washington, DC 
20590, Email: [email protected].

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance of Customer Satisfaction Surveys.
    OMB Control Number: 2133-0546.
    Type of Request: Renewal of a previously approved information 
collection.
    Abstract: OMB 2133-0546 (Generic Clearance Customer Satisfaction 
Surveys) is necessary to enable MARAD to garner customer and 
stakeholder feedback in an efficient and timely manner, in accordance 
with our commitment to improve service delivery. The collected 
information will help ensure that users have an effective, efficient, 
and satisfying experience with the agency's programs. This feedback 
will also provide insight into customer or stakeholder perceptions, 
experiences, and expectations. This collection is also intended to 
provide early warning about issues with service delivery, or focus 
attention on areas where communication, training, and/or changes in 
operations might improve customer service experience. Additionally, 
this collection will facilitate ongoing, collaborative, and actionable 
communication between MARAD and its customers and stakeholders. Public 
feedback is also expected to contribute directly to the improvement of 
program operations that directly affect the public.
    Respondents: Individuals and households, business and 
organizations, State, local or Tribal government.
    Affected Public: Individuals and households, business and 
organizations, State, local or Tribal government.
    Estimated Number of Respondents: 5,900.
    Estimated Number of Responses: 5,900.
    Estimated Hours per Response: 10-20 mins.
    Annual Estimated Total Annual Burden Hours: 1,758.
    Frequency of Response: Once per request.

(Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter 
35, as amended; and 49 CFR 1.49.)

    By Order of the Maritime Administrator.
T. Mitchell Hudson, Jr.,
Secretary, Maritime Administration.
[FR Doc. 2023-11999 Filed 6-5-23; 8:45 am]
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