[Federal Register Volume 88, Number 107 (Monday, June 5, 2023)]
[Notices]
[Pages 36633-36634]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-11807]


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TENNESSEE VALLEY AUTHORITY


Agency Information Collection Activities: Information Collection 
Renewal With Minor Modifications; Comment Request

AGENCY: Tennessee Valley Authority (TVA).

ACTION: 60-Day notice of submission of information collection renewal 
approval with minor modifications and request for comments.

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SUMMARY: Pursuant to the Paperwork Reduction Act of 1995, the Tennessee 
Valley Authority (TVA) will be requesting from the Office of Management 
and Budget (OMB) renewal, with minor modifications, of TVA's Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery. This generic clearance will fast-track the process for TVA to 
seek feedback and input from the public, through surveys and other 
instruments, regarding TVA services and programs as well as community 
needs and concerns. The clearance will also allow the collection of 
registration information for public forums, events, and other 
opportunities for public engagement.

DATES: Comments should be sent to the Public Information Collection 
Clearance Officer no later than August 4, 2023.

ADDRESSES: Requests for information, including copies of the 
information

[[Page 36634]]

collection proposed and supporting documentation, should be directed to 
the Public Information Collection Clearance Officer: Jennifer A. Wilds, 
Specialist, Records Compliance, Tennessee Valley Authority, 400 W 
Summit Hill Dr., CLK-320, Knoxville, Tennessee 37902-1401; telephone 
(865) 632-6580 or by email at [email protected].

SUPPLEMENTARY INFORMATION: 
    Type of Request: Renewal with minor modification.
    Title of Information Collection: Generic Clearance for the 
Collection of Qualitative Feedback and Input on Agency Services and 
Program Delivery and Registration.
    OMB Control Number: 3316-0114.
    Current Expiration Date: July 31, 2023.
    Type of Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local and Tribal Governments.
    Frequency of Collection: On occasion.
    Small Businesses or Organizations Affected: Yes.
    Federal Budget Functional Category Code: 455.
    Estimated Number of Annual Responses: 10,000.
    Estimated Total Annual Burden Hours: 5,000.
    Estimated Average Burden Hours per Response: 0.50.
    Need For and Use of Information:
    Abstract: Renewal of this information collection will enable TVA to 
obtain qualitative customer and stakeholder feedback and input in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery and enable the public to 
register for public forums, events, and other opportunities. By 
qualitative feedback we mean information that provides useful insights 
on perceptions and opinions, but not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback and input will provide TVA with insights into 
customer or stakeholder perceptions, experiences, and expectations; 
help TVA quickly identify actual or potential problems with how the 
agency provides services to the public; focus attention on areas where 
communication, training, or changes in operations might improve TVA's 
delivery of its products or services; and engage the public on 
community needs and concerns to guide the direction of new products and 
services. These collections will allow for ongoing, collaborative, and 
actionable communications between TVA and its customers and 
stakeholders. It will also allow feedback and input to contribute 
directly to the improvement of program management. TVA will solicit 
feedback and input in areas such as: Timeliness, appropriateness, 
accuracy of information, courtesy, efficiency of service delivery, 
resolution of issues with service delivery, impacts of events, 
community needs and concerns, and interest in new programs and 
services. TVA will use the responses to plan and inform its efforts to 
improve or maintain the quality of service and programs offered to the 
public and chart the direction of new programs and offerings. TVA will 
use the registration information for logistical planning for public 
events, required access control to government property, and connection 
to service and program offerings. If this information is not collected, 
TVA will not have access to vital feedback and input from customers and 
stakeholders about the agency's services and programs and the public 
will not have access to TVA-sponsored events, programs, or services. 
TVA will only submit an information collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     The collections are targeted to the solicitation of 
feedback and input from respondents who have experience with the 
program or who may have experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and will not be retained beyond the 
immediate need;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, TVA will indicate the qualitative nature of the information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information, 
and the collections will not be designed or expected to yield 
statistically reliable results or used as though the results are 
generalizable to the population of study. Feedback collected under this 
generic clearance provides useful information, but will not yield data 
that can be generalized to the overall population. This type of generic 
clearance for qualitative information will not be used for quantitative 
information collections that are designed to yield reliably actionable 
results, such as monitoring trends over time or documenting program 
performance. As a general matter, information collections will not 
result in any new system of records containing privacy information and 
will not ask questions of a sensitive nature, such as sexual behavior 
and attitudes, religious beliefs, and other matters that are commonly 
considered private.

Rebecca L. Coffey,
Agency Records Officer.
[FR Doc. 2023-11807 Filed 6-2-23; 8:45 am]
BILLING CODE 8120-08-P