[Federal Register Volume 88, Number 98 (Monday, May 22, 2023)]
[Notices]
[Pages 32757-32758]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-10805]


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CONSUMER FINANCIAL PROTECTION BUREAU

[Docket No. CFPB-2023-0035]


Agency Information Collection Activities: Comment Request

AGENCY: Consumer Financial Protection Bureau.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting 
the Office of Management and Budget's (OMB's) approval for a new 
information collection titled ``CFPB National Age-Friendly Banking 
Survey.''

DATES: Written comments are encouraged and must be received on or 
before July 21, 2023 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Email: [email protected]. Include Docket No. CFPB-
2023-0035 in the subject line of the email.
     Mail/Hand Delivery/Courier: Comment Intake, Consumer 
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552. Because paper mail in the Washington, DC area and 
at the Bureau is subject to delay, commenters are encouraged to submit 
comments electronically.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Anthony May, PRA Officer, at 202-435-7278, or 
email: [email protected]. If you require this document in an 
alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: CFPB National Age-Friendly Banking Survey.
    OMB Control Number: 3170-00XX.
    Type of Review: New collection.
    Affected Public: Individuals or households.

[[Page 32758]]

    Estimated Number of Respondents: 5,528.
    Estimated Total Annual Burden Hours: 817.
    Abstract: Older adults are increasingly becoming an important 
customer base for banks and credit unions. This proposed survey 
examines how banking experiences may vary as people age and how they 
may differ for specific subpopulations of older adults that face unique 
challenges related to accessibility and quality of banking services 
(such as older adults living in rural communities, older adults of 
color, and the oldest segment of the population (75 and older)). 
Additionally, the survey will enable the Bureau to understand the 
experiences of older adults with banking, including challenges and 
opportunities for adoption of ``age-friendly'' account features. The 
survey will collect information on respondents' experiences with their 
primary bank or credit union specifically regarding:
     Background information about type of institution, length 
and quality of the relationship;
     Importance, availability, and use of ``age-friendly'' 
banking features;
     Experiences with fraud and scams and financial caregiving 
involving accounts with their primary bank;
     Use and accessibility of banking services; and
     Other aspects of the relationship with their primary 
financial institution, including credit and loans.
    The survey is supplemented with existing panelists' responses to 
demographic, geographic, and financial questions. The results will 
inform:
     CFPB's age-friendly banking educational, regulatory, and 
policy work;
     Banks, lenders, and financial institutions' initiatives 
and resources focused on financial inclusion of older adults; and
     State, local, and community entities seeking to strengthen 
the financial inclusion component of their ``age-friendly'' community 
plans.
    The data gathered through this survey will empower many other 
governmental, nonprofit, and other entities to conduct analysis on 
topics of interest relevant to their work. These entities can apply 
their findings to enhance consumer protections and expand age-friendly 
banking products and services nationwide.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB's 
approval. All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2023-10805 Filed 5-19-23; 8:45 am]
BILLING CODE 4810-AM-P