[Federal Register Volume 88, Number 97 (Friday, May 19, 2023)]
[Rules and Regulations]
[Pages 32112-32117]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-10536]


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POSTAL SERVICE

39 CFR Part 111


Commercial Mail Receiving Agencies

AGENCY: Postal ServiceTM.

ACTION: Final rule.

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SUMMARY: The Postal Service is revising Mailing Standards of the United 
States Postal Service, Domestic Mail Manual (DMM[supreg]) to update the 
regulations concerning Commercial Mail Receiving Agencies (CMRAs).

DATES: Effective July 1, 2023.

FOR FURTHER INFORMATION CONTACT: Judi Mummy at (858) 674-3155, Clayton 
Gerber at (202) 449-8076, or Garry Rodriguez at (202) 268-7281.

SUPPLEMENTARY INFORMATION: On January 12, 2023, the Postal Service 
published a notice of proposed rulemaking (88 FR 2047-2049) to revise 
subsection 508.1.8 by reorganizing and revising the subsections in 
508.1.8. The proposed rule included changes to accommodate the 
development of an electronic database to collect and manage the 
information collected on PS Form 1583, Application for Delivery of Mail 
Through Agent, which has been collected and maintained as paper 
records. In this final rule, the Postal Service is adopting the 
proposed rule with three minor changes described below. As part of the 
final rule, CMRAs will receive direct notification from the Postal 
Service informing them how to gain access to the CMRA Customer 
Registration Database (CRD). Following notification, the CMRA will have 
a period of approximately 9 months to collect and enter into the CRD 
new PS Form 1583s for each of their existing Private Mailbox (PMB) 
customers. PS Form 1583 applications for new PMB customers must be 
entered into the new CMRA CRD when they are received.
    Below are high-level summaries of the changes made to the proposed 
rule in this final rule:
     DMM section 1.8.2.f will prohibit PMBs from being used for 
unlawful activity similar to the provisions that apply to P.O. Boxes.
     CMRAs will be permitted to dispose of copies of 
identification documents after they upload them into the CMRA CRD.
     It is sufficient for a CMRAs to maintain a digital copy of 
each signed PS Form 1583 in lieu of a paper form.

Response to Comments

    The Postal Service received 26 responses to the notice of proposed 
rulemaking, several of which included comments on multiple topics. 
Commenters included CMRAs, associations, and individual consumers. 
Comments and Postal Service responses are summarized as follows.
    Comment: Several commenters recognized that the new online CMRA CRD 
will solve the cumbersome and outdated paper-based submission and 
filing system with the current PS Form 1583--Application for Delivery 
of Mail Through Agent.
    Response: The Postal Service shares this assessment and expects 
that changes will significantly improve accuracy, security, record 
keeping, and delivery service.
    Comment: Several comments indicating that the changes are not 
possible because the current PS Form 1583 either contradicts the new 
DMM changes or does not collect the information articulated in the DMM 
changes.
    Response: These comments assume PS Form 1583 will not be changed; 
however, the Postal Service has updated the PS Form 1583 to be 
consistent with the DMM changes and new CMRA CRD and will be making the 
new form available in conjunction with this final rule. The revised 
Form is available to the public at https://about.usps.com/resources/forms.htm.
    Comment: Several commenters expressed concerns about compliance 
with privacy laws as well as 18 United States Code 701 relating to the 
copying of government identification cards. Additionally, we have been 
asked to limit or clarify what the Postal Service may use the 
information we collect in the CMRA CRD for.
    Response: The final rule is not inconsistent with 18 U.S.C. 701, 
which provides that copies may be made as ``authorized under 
regulations made pursuant to law.'' The CMRA regulations set forth in 
the DMM are Postal Service regulations and incorporated by reference in 
the Code of Federal Regulations in accordance with 39 CFR parts 111 and 
211. The DMM's identification photocopying requirement falls within the 
exception recognized by Sec.  701 for copying that is ``authorized 
under regulations made pursuant to law.''
    The Postal Service, as an independent establishment of the 
Executive Branch, complies with the Privacy Act of 1974. Under the 
Privacy Act, the Postal Service is permitted to collect Privacy Act 
protected information, including copies of government identification 
cards retrievable by individual identifier, in a Privacy Act system of 
records. Records pertaining to CMRAs fall within the scope of the 
Postal Service Privacy Act customer systems of records found in USPS 
SOR 845.000, Commercial Mail Receiving Agency, in Appendix E to USPS 
Handbook AS-353. Changes to USPS SOR 845.000 were recently published in 
the Federal Register so as to facilitate the changes in practice 
reflected in this final rule at 87 FR 79005 (https://www.federalregister.gov/documents/2022/12/23/2022-27992/notice-of-new-system-of-records-response-to-comments).
    Comment: Several commenters asked about the forms of identification 
that are acceptable to present when opening a PMB at a CMRA, mentioning 
corporate identifications and utility bills, among other forms.
    Response: The Postal Service updated the acceptable forms of 
identification for its various services in a prior DMM update published 
in the Postal Bulletin No. 22613 (https://about.usps.com/postal-bulletin/2022/pb22613/html/updt_001.htm). Only those specifically 
enumerated forms of identification are acceptable. Corporate 
identification

[[Page 32113]]

cards and utility bills are no longer acceptable forms of 
identification for completing PS Form 1583A Application to Act as a 
Commercial Mail Receiving Agency and PS Form 1583--Application for 
Delivery of Mail Through Agent.
    Comment: Several commenters questioned why the identification 
document presented must be current (not expired), additionally noting 
that most address verification documents do not have expiration dates.
    Response: The Postal Service relies on government agencies to 
establish and maintain identification document protocols and standards, 
which change over time. Collection of non-expired identifications 
ensures the most reliable means of establishing that the person 
presenting themselves for service is who they claim to be. Current non-
expiring documents, such as most of the address verification documents 
that match the address shown on the application satisfy the address 
identification requirement.
    Comment: One commenter asking if a State Driver's License could 
serve as an acceptable secondary (address) identification.
    Response: A driver's license could be a secondary form of 
identification, but an application would still need to be supported by 
separate form of primary (photo) identification. For example: a 
Passport could be an acceptable primary identification and a Driver's 
License could be an acceptable secondary form. See DMM 608.10 for 
acceptable forms of primary and secondary identifications.
    Comment: Several commenters asked if a CMRA needed to update 
expired photo identification documents for PMBs that have closed and 
are in the 6 month remail period.
    Response: No, CMRAs will not need to update expired documents for 
closed PMBs.
    Comment: One commenter asked what identification is collected when 
the addressee is a business/organization.
    Response: The applicant on PS Form 1583 is always an individual and 
they must provide their primary and secondary forms of identification. 
If the mail received is to be addressed to a business/organization, the 
applicant must also list the name and address of the business/
organization as well as the place (county and state or country) where 
the business/organization is registered.
    Comment: Several commenters asked how a CMRA could certify that its 
PS Form 1583s on file are all current with no expired photo 
identification documents each quarter without reviewing each entry.
    Response: In the new system, the CMRA CRD will automatically notify 
the CMRA when a photo identification document entered has expired so 
the CMRA may provide notice to their customer to collect a current 
copy.
    Comment: Several commenters asked why a CMRA must remail PMB 
customers' mail for a period of 6 month after the termination date of 
their agency relationship.
    Response: These comments are not within scope of the current 
rulemaking. Remailing PMB customers' mail is already specified in DMM 
section 1.8.3b: ``The CMRA must remail mail intended for the addressee 
(customer) for at least 6 months after the termination date of the 
agency relationship between the CMRA and addressee.''
    Comment: Several commenters asked that the Postal Service apply the 
same prohibitory language to PMBs as is applied to Post Office Boxes 
insofar as suspected criminal activity in concerned. Commenters also 
asked what CMRAs should do when they identify suspected criminal 
activity associated with a PMB holder.
    Response: The Postal Service has taken these comments into 
consideration and is revising DMM section 1.8.2.f so as to make the 
prohibitions apply consistently to both Private Mail Boxes (PMBs) and 
P.O. Boxes, as follows:
    Unlawful Activity--A PMB may not be used for, or in connection 
with, a scheme or enterprise that violates any federal, state, or local 
law; breaches an agreement with a federal, state, or local agency 
whereby the box customer has agreed to discontinue a specified 
activity; or violates or attempts to evade any order of a court or 
administrative body.
    Additionally, the new CMRA CRD will have a mechanism to enable CMRA 
owners/managers to confidentially report suspicious activity related to 
a PMB directly to the Postal Inspection Service.
    Comment: Several commenters asked why a CMRA owner/manager must 
complete a PS Form 1583 for themselves.
    Response: This measure is being undertaken to enhance security. The 
local post office will no longer retain copies of photo and address 
identification documents. The documents will instead be uploaded and 
securely maintained in the CMRA CRD. Although the CMRA owner/manager 
will be subject to in person identification proofing, additional 
measures are needed in order to retain these identification documents 
so that automated means can ensure they are current and updated as 
required.
    Comment: Several commenters asked about the proposed rule that 
states ``If information on the application does not match the 
identification, the CMRA must deny the application.'' Specifically, the 
commenters cited situations where a PMB applicant is new to an area and 
may not have new Identification or address documents.
    Response: The CMRA is required to ensure the individuals presenting 
themselves as an applicant for a PMB or individuals authorized to 
collect mail from a PMB are correctly identifying themselves. This 
means their primary (photo) identification documents must be 
acceptable, non-expired, photo identification documents and the 
information on those photo identification documents must be entered 
into the CMRA CRD and a clear and readable copy of those identification 
documents must be uploaded into the CRD so the Postal Service may 
verify the information is correct as entered. For PMB applicants new to 
an area, they may use their primary (photo) identification documents 
from before their move. They may also update their primary (photo) 
identification documents at any time. They must update them when they 
expire. For address verification, the applicant must list the address 
on the application that matches the acceptable secondary (address) 
identification document provided. This may be an address identification 
document from a prior address, e.g., if the applicant has moved to a 
new area. The individuals may update their secondary (address) 
identification documents at any time.
    Comment: Several commenters inquired about the requirement to 
provide the address, physical or digital, where mail is transferred or 
remailed on behalf of the PMB holder, either during the period of the 
PMB lease or during the six-month period after the box lease has ended.
    Response: The PMB holder is a Postal Service customer receiving 
mail via the U.S. Mail. The Postal Service has a business and service 
need to ensure its customers are receiving their mail, even if through 
an agent. The information is required for contingencies such as when 
the CMRA goes out of business or fails to deliver mail to the customer 
as directed. This is not a new practice because the existing PS Form 
1583 requires the CMRA to report the address where mail is transferred 
or otherwise remailed upon request. As customer service and security 
enhancements, the final rule requires that information be entered into 
the CMRA CRD and be

[[Page 32114]]

updated at any time if the address for remailing changes.
    Comment: Several commenters asked about the rule requiring CMRAs to 
accept all classes of mail on behalf of PMB holders. Specifically, the 
commenters questioned the removal of a special designation for 
restricted delivery and asked about COD mail.
    Response: Prior to this rule change, the only class of mail that 
was treated uniquely was restricted delivery mail. The prior rule 
allowed the PMB holder to specifically sign PS Form 1583 authorizing 
the CMRA to receive restricted delivery mail. If this portion of PS 
Form 1583 was not signed, the Postal Service was not supposed to 
deliver restricted delivery mail to that specific PMB. That rule has 
been an unworkable solution. The Postal Service provides single point 
delivery to a CMRA and the letter carrier delivering the mail to the 
CMRA has no knowledge or access to PS Form 1583s submitted for the PMB 
holders and has no way to know if a piece of Restricted Mail should be 
withheld from delivery. Therefore, the final rule clarifies that a PMB 
holder will receive all mail via the CMRA address, including restricted 
delivery. There was previously no exemption for COD mail, so the final 
rule makes no change with respect to treatment of COD mail.
    Comment: Several commenters asked about the implementation date of 
these changes and the time period to begin using the CMRA CRD as well 
as the time period to enter all PMB applicants in the CMRA CRD.
    Response: To coincide with other changes to the DMM, these final 
rules will go into effect on July 9, 2023. Each CMRA will receive 
direct notice, via physical mail, from the Postal Service with 
instructions on how to access and enter PS Form 1583 data and documents 
into the CMRA CRD. Once the CMRA receives this direct notice, they will 
be able to enter all the PS Form 1583 data into the application. 
Existing PMB customers will need to complete a new PS Form 1583 and 
provide copies of their identification documents. CMRAs will have a 
period of nine (9) months to complete the task of migrating all 
existing PMB customers to the new form and application.
    Comment: One commentor questioned whether existing spouses who both 
are currently listed on a single PS Form 1583 could be ``grandfathered 
in'' and not complete a new 1583 for each.
    Response: A new PS Form 1583 will need to be completed for every 
PMB customer. Each spouse must complete a separate PS Form 1583. In 
order for the Postal Service to optimize the security benefits of the 
new system, all customers (including spouses) are required to complete 
a new PS Form 1583.
    Comment: One commenter stated that CMRAs lack the physical security 
to ensure the protection of copies of photo and address identification 
documents provided by PMB customers and asked if the CMRA could elect 
to not retain a copy of the identification documents after they upload 
them into the CMRA CRD to mitigate the risk of theft or loss.
    Response: The Postal Service appreciates this concern. Upon further 
consideration, the final rule has been revised to accommodate this 
suggestion. Specifically, the final rule has been changed so that the 
CMRA has the option to dispose of copies of the identification 
documents after they are uploaded into the CMRA CRD. In such cases, 
CMRAs will have to collect a replacement copy and upload it if, upon 
review, the copy that has been uploaded is not legible or readable.
    Comment: One commenter asked if a CMRA could retain a digital copy 
of each completed PS Form 1583 in lieu of the original signed paper 
copy.
    Response: The Postal Service agrees that it is sufficient for the 
CMRA to retain a digital copy of each completed PS Form 1583 in lieu of 
the original signed paper copy. The final rule has been revised 
accordingly.
    Comment: Several commenters stated that the proposed rule 
specifying CMRAs have 30 days to comply with deficiencies after being 
notified by the Postal Service is an undue burden.
    Response: The prior requirement was open ended and lacked 
specificity. The Postal Service submits that specifying a prescribed 
time period enhances predictability and promotes economy of 
administration for both the CMRA and the Postal Service.
    Comment: Several commenters asked the Postal Service to provide for 
the receipt of the PS Form 1583 data and documents via an electronic 
transfer such as an Application Process Interface (API).
    Response: The Postal Service is exploring the option of allowing an 
API process to upload these data. Such a facility would not be 
available in the first year; however, as it will require significant 
technical data definitions that the CMRA industry will have to match to 
correctly push the data.
    Comment: Several commenters asked the Postal Service to create an 
online version of the PS Form 1583 that would allow PMB customers to 
complete the application online.
    Response: Given the relationship between the CMRA and the PMB 
applicant and the need for in person identity proofing, the Postal 
Service determined to maintain the in-person application process 
between the CMRA and its customer.
    Comment: One commenter asked whether the Postal Service would 
respond to law enforcement subpoenas served on CMRAs for PMB holder's 
data.
    Response: The Postal Service will not respond to subpoenas 
addressed to a CMRA. Subpoenas addressed to a CMRA are the 
responsibility of the CMRA. The CMRA would normally respond to subpoena 
issued to the CMRA in so far as the records of the CMRA are sought. The 
Postal Service responds to court orders and subpoenas directed to the 
Postal Service and when legally required to do so.
    Comment: One commenter asked if the Postal Service would provide 
the tools and software to scan identification documents.
    Response: The Postal Service will not be providing the equipment 
necessary to scan identifications. The CMRA CRD will require a computer 
connected to the internet to access the database and will require CMRAs 
to be able to take digital pictures or scans that they can upload via 
the web-based application. None of the above will require unique or 
specialized equipment and is equipment commonly used by CMRAs.
    Comment: One commenter asked the Postal Service to endorse a 
digital identity verification process, in addition to employee-
facilitated verification, sufficient to meet the verification process 
for an individual seeking to be listed on PS Form 1583.
    Response: The Postal Service requires either that:
     The PS Form 1583 be notarized, or
     The applicant's identity be verified in person by a CMRA 
employee.
    Current subsections 1.8.1 through 1.8.4 will be renumbered as 
subsections 1.8.2 through 1.8.5. New subsection 508.1.8.1 will define 
what type of business is considered a CMRA and therefore must comply 
with the requirements in this section. The definitions are based on the 
type of service the business entity receives from the Postal Service. 
If an entity receives U.S. Mail for multiple customers and receives 
single point mail delivery from the Postal Service, it is considered a 
CMRA for purposes of complying with these requirements. There will be 
three specifically defined entities that must register as a CMRA and 
comply with these requirements: a CMRA that provides private mail boxes 
and accepts

[[Page 32115]]

delivery of mail on behalf of another; an office business center (OBC) 
that provides private office facilities for others and receives single-
point mail delivery from the Postal Service; and a reshipping or 
redelivery service that accepts delivery of mail on behalf of another 
for the purpose of reshipping or redelivering that mail either 
physically or electronically.
    Renumbered subsection 1.8.2, Procedures, will be revised to require 
a CMRA owner must apply to operate a CMRA by submitting a completed PS 
Form 1583-A, Application to Act as a Commercial Mail Receiving Agency, 
and presenting acceptable, and not expired, form of Identification to 
the Post Office for review. If any of the information on PS Form 1583-A 
changes over time or becomes expired, the CMRA owner must submit an 
updated form to the Postal Service. The Postal Service will be scanning 
and uploading this form to the Postal Service's Facilities Database 
(FDB). The Postal Service will add a new item 1.8.2e to provide notice 
that CMRAs not in compliance with these regulations could be suspended 
and that CMRAs will have 30 days to come into compliance, and a new 
item 1.8.2f to affirmatively state that private mailboxes (PMBs) may 
not be used for unlawful activity.
    Renumbered subsection 1.8.3, Delivery to a CMRA, will be revised to 
specify requirements related to PS Form 1583, Application for Delivery 
of Mail Through Agent, necessary with the implementation of the new 
CMRA Customer Registration Database. Item 1.8.3a will be revised to 
specify that a CMRA owner or manager will have to complete and submit a 
PS Form 1583 form themselves. Further, it will specify that spouses 
must each complete a separate PS Form 1583 if they both choose to 
receive mail at a single PMB address. The Postal Service is also 
specifying that the name and address information submitted on PS Form 
1583 must match the photo and address verification documents provided 
with the application or the application will be rejected. 
Identification documents must be current (not expired). Any changes to 
the information on a PS Form 1583 will require the submission of a new 
PS Form 1583. Item 1.8.3c will be revised to specify that CMRA owners 
or managers will be required to enter the data from PS Form 1583 and 
upload copies of the supporting documents into the Postal Service's 
electronic CMRA Customer Registration Database rather than provide 
paper copies to their local Post Office. Item 1.8.3h will be revised to 
specify that CMRA owners or managers must enter the date PMBs close 
into the CMRA Customer Registration Database and that any expired, 
illegible, or unclear documents are not acceptable and will not be 
considered in compliance. Item 1.8.3i will be revised to specify that 
CMRA owners or manager must certify the information they submitted in 
the CMRA Customer Registration Database is current each quarter, with 
certifications due 15 days after the end of each quarter. Item 1.8.3j 
will be revised to specify that CMRAs will have 30 days to comply with 
deficiencies that are identified by the Postal Service. The Postal 
Service is adding a new item 1.8.3l to specify that the CMRA may be 
directed by the Chief Postal Inspector to withhold mail from delivery 
to an individual PMB and return that mail to the Postal Service.
    Renumbered subsection 1.8.4, Addressee and CMRA Agreement, will be 
updated to describe the procedures when the relationship between a CMRA 
and PMB holder end. Item 1.8.4a will be revised to specify that CMRA 
owners or managers must record when a PMB closes, enter that date in 
the CMRA Customer Registration Database, and that they must maintain 
their records for six months after the PMB is closed. Item 1.8.4b will 
be revised to specify that if a CMRA reships, or otherwise re-mails the 
mail addressed to a PMB, whether physically or electronically, the CMRA 
must record on PS Form 1583 and in the CMRA Customer Registration 
Database the address to where they reship, remail or transmit the 
customer's mail. Additionally, if the mail is physically collected 
during the time period the PMB is active but remailed for the six month 
period after the PMB is closed, the remail address needs to be entered 
into the CMRA Customer Registration Database. Renumbered item 1.8.4d 
will be deleted as it is addressed in the revisions described above and 
item 1.8.4e will be deleted as to a separate provision for Restricted 
Mail, completion of a PS Form 1583 provides for an agent to receive all 
classes of mail. Items 1.8.4f and 1.8.4g will be renumbered as 1.8.4d 
and 1.8.4e.
    The Postal Service is deleting renumbered 1.8.5, Office Business 
Center Acting as a CMRA, since office business centers (OBCs) are 
defined as CMRAs for purposes of this regulation as specified in new 
subsection 1.8.1, Commercial Mail Receiving Agency.
    We believe this proposed revision will provide customers with a 
more efficient process for establishing a CMRA.
    The Postal Service adopts the following changes to Mailing 
Standards of the United States Postal Service, Domestic Mail Manual 
(DMM), incorporated by reference in the Code of Federal Regulations. 
See 39 CFR 111.1.
    We will publish an appropriate amendment to 39 CFR part 111 to 
reflect these changes.

List of Subjects in 39 CFR Part 111

    Administrative practice and procedure, Postal Service.

    Accordingly, 39 CFR part 111 is amended as follows:

PART 111--[AMENDED]

0
1. The authority citation for 39 CFR part 111 continues to read as 
follows:

    Authority:  5 U.S.C. 552(a); 13 U.S.C. 301-307; 18 U.S.C. 1692-
1737; 39 U.S.C. 101, 401-404, 414, 416, 3001-3018, 3201-3220, 3401-
3406, 3621, 3622, 3626, 3629, 3631-3633, 3641, 3681-3685, and 5001.


0
2. Revise the Mailing Standards of the United States Postal Service, 
Domestic Mail Manual (DMM) as follows:

Mailing Standards of the United States Postal Service, Domestic Mail 
Manual (DMM)

* * * * *

500 Additional Mailing Services

* * * * *

508 Recipient Services

1.0 Recipient Options

* * * * *

1.8 Commercial Mail Receiving Agencies

    [Renumber 1.8.1 through 1.8.4 as 1.8.2 through 1.8.5 and add new 
1.8.1 to read as follows:]

1.8.1 Commercial Mail Receiving Agency

    The definition of a Commercial Mail Receiving Agency is as follows:
    a. A Commercial Mail Receiving Agency (CMRA) is defined as a 
business that, in whole or in part, accepts the delivery of U.S. Mail 
on behalf of another person or entity as a business service. U.S. Mail 
is inclusive of all classes of mail.
    b. An office business center (OBC) is a business that operates 
primarily to provide private office facilities and other business 
support services to individuals or firms (customers). OBCs receive 
single-point delivery. OBCs are considered CMRAs for postal purposes 
and must comply with DMM 508.1.8.
    c. A business or individual that operates primarily to provide re-
shipping or re-delivery services to individuals or firms (customers) is 
considered a CMRA for postal purposes and must comply with DMM 508.1.8.

[[Page 32116]]

1.8.2 Procedures

    The procedures for establishing a commercial mail receiving agency 
(CMRA) are as follows:
* * * * *
    b.
* * * * *
    [Revise the second paragraph under renumbered item 1.8.2b to read 
as follows:]
    The CMRA owner or manager must present acceptable primary and 
secondary forms of identification as specified under 608.10.0. The 
identifications presented must be current (not expired). These 
identifications must contain sufficient information to confirm that the 
applicant is who he or she claims to be and is traceable to the bearer. 
The postmaster (or designee) must list and record sufficient 
information to identify the two acceptable forms of identification on 
PS Form 1583-A (block 10).
    [Revise the second sentence of the third paragraph under renumbered 
item 1.8.2b to read as follows:]
    * * * If any information required on PS Form 1583-A changes, the 
CMRA owner or manager must file a new application with the postmaster.
    [Revise the text of renumbered item 1.8.2c to read as follows:]
    c. The postmaster (or designee) must verify the documentation to 
confirm that the CMRA owner or manager resides at the permanent home 
address shown on Form 1583-A; witness the signature of the CMRA owner 
or manager; and sign Form 1583-A. The postmaster must provide the CMRA 
owner or manager with a copy of the DMM regulations relevant to the 
operation of a CMRA under 1.8. The CMRA owner or manager must sign the 
Form 1583-A acknowledging receipt of the regulations. The postmaster 
must file the original of the completed Form 1583-A at the Post Office, 
scan and upload a copy into the Facilities Database (FDB) and provide 
the CMRA with a duplicate copy.
* * * * *
    [Revise the text of renumbered 1.8.2 by adding a new item e and f 
to read as follows:]
    e. CMRAs found not to be operating within the Postal Service 
regulations will be suspended from authorization to act as a CMRA until 
the CMRA is in compliance with the regulations. If compliance is not 
achieved within 30 days, the Postal Service may terminate the CMRA's 
authorization to accept mail on behalf of others.
    f. Unlawful Activity--A Private Mail Box (PMB) may not be used for, 
or in connection with, a scheme or enterprise that violates any 
federal, state, or local law; breaches an agreement with a federal, 
state, or local agency whereby the box customer has agreed to 
discontinue a specified activity; or violates or attempts to evade any 
order of a court or administrative body.

1.8.3 Delivery to CMRA

    Procedures for delivery to a CMRA are as follows:
    [Revise the text of paragraphs one and two under renumbered item 
1.8.3a to read as follows:]
    a. Mail delivery to a CMRA requires that the CMRA owner or manager 
complete and sign PS Form 1583, Application for Delivery of Mail 
Through Agent, for themselves. Private Mail Boxes (PMBs) for 
residential/personal use must have a separate PS Form 1583 completed 
for each addressee. Spouses must each complete and sign a separate PS 
Form 1583. Each spouse must provide acceptable primary and secondary 
forms of identification as specified under 608.10.0.
    A parent or guardian may receive delivery of a minor's mail by 
listing the name(s) of each minor on PS Form 1583 (block 11).
* * * * *
    [Revise the text in the fourth and fifth paragraph under renumbered 
item 1.8.3a by combining the text into the fourth paragraph to read as 
follows:]
    If information on the application does not match the 
identification, the CMRA must deny the application. Furnishing false 
information on the application or refusing to provide required 
information is reason for withholding the addressee's mail from 
delivery to the agent and returning it to the sender.
    [Revise the text of the renumbered fifth and sixth paragraphs under 
renumbered item 1.8.3a to read as follows:]
    When any information required on PS Form 1583 changes, the 
addressee must complete a new application with the CMRA. The addressee 
must provide acceptable primary and secondary forms of identification 
as specified under 608.10.0. The identification presented must be 
current (not expired). It must contain sufficient information to 
confirm that the applicant is who he or she claims to be and is 
traceable to the bearer.
    The CMRA owner or manager must list and record on PS Form 1583 
(block 10) sufficient information to identify the acceptable primary 
and secondary forms of identification presented and write on PS Form 
1583 (block 4) the complete CMRA delivery address used to deliver mail 
to the addressee.
* * * * *
    [Revise the text of renumbered item 1.8.3c to read as follows:]
    c. c. The CMRA must enter the information provided on each PS Form 
1583 and upload a clear and legible copy of each identification 
document into the USPS CMRA Customer Registration Database (CRD). The 
CMRA must maintain, at a minimum, a digital copy of a completed PS Form 
1583 at the CMRA business location. The PS Form 1583 must be available 
at all times for examination by postal representatives and postal 
inspectors. Images of the primary and secondary forms of identification 
do not need to be retained at the CMRA after they are uploaded into the 
CMRA Customer Registration Database. If, upon review by the Postal 
Service the image uploaded is not clear and legible, the CMRA will be 
notified to promptly collect and upload a replacement image.
    [Delete renumbered item 1.8.3d and renumber items e through j as 
items d through i.]
* * * * *
    [Renumber renumbered items h and i as items j and k and add new 
items h and i to read as follows:]
    h. The CMRA must ensure all its addressees (customers) have a 
current PS Form 1583 on file and updated as necessary in the USPS CMRA 
Customer Registration Database. Updates shall include the entry of 
termination dates for any PMBs closed in the previous quarter. Any 
expired, illegible, or unclear identification or address document 
uploaded into the CMRA Customer Registration Database shall be 
considered not in compliance.
    i. The CMRA must certify in the USPS CMRA Customer Registration 
Database each quarter (due on January 15th, April 15th, July 15th, and 
October 15th), that every PS Forms 1583 it has submitted is current, 
all termination dates have been updated and no identification documents 
are expired.
    [Revise the last sentence of renumbered item j to read as follows:]
    j. * * * The proper notification must be in writing outlining the 
specific violation(s) with a 30-day period to comply.
* * * * *
    [Revise the text of 1.8.3 by adding a new item l to read as 
follows:]
    l. The Chief Postal Inspector or their designee may issue an 
emergency mail withholding order to withhold mail to any PMB Holder 
that is suspected of utilizing a CMRA and/or PMB for any activity that 
is in violation of United

[[Page 32117]]

States Code Title 18 or Title 39 and that the mail be returned to 
sender, forwarded to the mail recovery center, or otherwise in 
accordance with a court order. The CMRA must give the mail addressed to 
the withheld PMB to the letter carrier or return it to the Post Office 
responsible for delivery to the CMRA the next business day after 
receipt.

1.8.4 Addressee and CMRA Agreement

    In delivery of the mail to the CMRA, the addressee and the CMRA 
agree that:
    [Revise the text of renumbered 1.8.4a by adding new second through 
fifth sentences to read as follows:]
    a. * * * The CMRA must write the date of termination on its copy of 
PS Form 1583. The CMRA must enter the date of termination in the USPS 
CMRA Customer Registration Database as soon as practical. The CMRA must 
retain the endorsed copies of PS Forms 1583 for 6 months after the 
termination date. PS Forms 1583 filed at the CMRA business location 
must be available at all times for examination by postal 
representatives and the postal inspectors.
    [Revise the text of item b by adding a new second through sixth 
sentences to read as follows:]
    * * * The remail of mail intended for the addressee (customer) is 
the responsibility of the CMRA. This includes at least a 6-month period 
after the termination date of the agency relationship between the CMRA 
and the addressee. The addressee (customer) shall provide the remail 
address (or email if correspondence is scanned for digital delivery) on 
PS Form 1583. The remail address shall be entered into the USPS CMRA 
Customer Registration Database. If the addressee collects their mail in 
person at the CMRA but elects to have their mail remailed for the 6-
month post-termination period, the CMRA shall record this remail 
address on their copy of PS Form 1583 and enter this remail address in 
the USPS CMRA Customer Registration Database with the date of 
termination. * * *
* * * * *
    [Revise the text of renumbered 1.8.4 by deleting item d and 
renumbering items e through g as items d through f.]
    [Revise the text of renumbered item d by deleting the second and 
third sentences.]
* * * * *
    [Deleted renumbered 1.8.5, Office Business Center Acting as a CMRA, 
in its entirety.]
* * * * *

Sarah Sullivan,
Attorney, Ethics and Legal Compliance.
[FR Doc. 2023-10536 Filed 5-18-23; 8:45 am]
BILLING CODE P