[Federal Register Volume 88, Number 94 (Tuesday, May 16, 2023)]
[Notices]
[Pages 31289-31291]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-10411]


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PENSION BENEFIT GUARANTY CORPORATION


Proposed Submission of Information Collection for OMB Review; 
Comment Request; Generic Clearance for the Collection of Qualitative 
and Quantitative Feedback on Agency Service Delivery

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of intent to request extension of OMB approval.

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SUMMARY: The Pension Benefit Guaranty Corporation intends to request 
that the Office of Management and Budget (OMB) extend approval, under 
the Paperwork Reduction Act, of the collection of information on 
qualitative and quantitative feedback on PBGC's service delivery (OMB 
Control Number 1212-0066; expires October 31, 2023). This notice 
informs the public of PBGC's intent and solicits comments on

[[Page 31290]]

the proposed information collection. This collection of information was 
developed as part of a Federal Government-wide effort to streamline the 
process for seeking feedback from the public on service delivery.

DATES: Comments must be received on or before July 17, 2023 to be 
assured of consideration.

ADDRESSES: Comments may be submitted by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Email: [email protected]. Refer to OMB Control 
Number 1212-0066 in the subject line.
     Mail or Hand Delivery: Regulatory Affairs Division, Office 
of the General Counsel, Pension Benefit Guaranty Corporation, 445 12th 
Street SW, Washington, DC 20024-2101.
    Commenters are strongly encouraged to submit comments 
electronically. Commenters who submit comments on paper by mail should 
allow sufficient time for mailed comments to be received before the 
close of the comment period.
    All submissions received must include the agency's name (Pension 
Benefit Guaranty Corporation, or PBGC) and refer to OMB control number 
1212-0066. All comments received will be posted without change to 
PBGC's website, http://www.pbgc.gov, including any personal information 
provided. Do not submit comments that include any personally 
identifiable information or confidential business information.
    Copies of the collection of information may be obtained by writing 
to Disclosure Division, Office of the General Counsel, Pension Benefit 
Guaranty Corporation, 445 12th Street SW, Washington, DC 20024-2101, or 
calling 202-229-4040 during normal business hours. If you are deaf or 
hard of hearing, or have a speech disability, please dial 7-1-1 to 
access telecommunications relay services.

FOR FURTHER INFORMATION CONTACT: Melissa Rifkin 
([email protected]), Attorney, Regulatory Affairs Division, 
Office of the General Counsel, Pension Benefit Guaranty Corporation, 
445 12th Street SW, Washington, DC 20024-2101; 202-229-6563. (If you 
are deaf or hard of hearing, or have a speech disability, please dial 
7-1-1 to access telecommunications relay services.)

SUPPLEMENTARY INFORMATION: This information collection activity will 
gather qualitative and quantitative customer and stakeholder feedback 
in an efficient, timely manner, in accordance with PBGC's commitment to 
improving service delivery. By qualitative feedback we mean information 
that provides useful insights on the public's perceptions and opinions. 
By quantitative feedback we mean numeric scores evaluating PBGC 
services and customer satisfaction using the American Customer 
Satisfaction Index (ACSI) methodology. This feedback provides insights 
into customer or stakeholder perceptions, experiences and expectations, 
provides early warnings of issues with service, and focuses attention 
on areas where changes in PBGC's communication with the public, in 
training of staff, or in operations might improve the delivery of 
products or services. These collections will allow for ongoing, 
collaborative and actionable communications between PBGC and its 
customers and stakeholders. These collections also allow feedback to 
contribute directly to the improvement of program management.
    The solicitation of feedback targets areas such as: timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information were not collected, vital feedback from customers and 
stakeholders on PBGC's services would be unavailable.
    PBGC only submits a collection for approval under this generic 
clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Except for information that will be included in PBGC's 
annual report, information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information from qualitative surveys gathered will yield 
qualitative results; the collections will not be designed or expected 
to yield statistically reliable results or be used as though the 
results are generalizable to the population of interest;
     Information from quantitative surveys will be based on 
statistical methods and will yield quantitative results, such as 
satisfaction scores that can be generalized to the population.
    As a general matter, these information collections will not result 
in any new system of records containing privacy information and will 
not ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    Annually, over the next three years, PBGC estimates that it will 
conduct three activities involving about 2,375 respondents, each of 
whom will provide one response. The number of respondents will vary by 
activity: 25 for usability testing, 50 for focus groups (5 groups of 10 
respondents), and 2,300 for customer satisfaction surveys.
    PBGC estimates the annual burden of this collection of information 
as 725 hours: 2 hours per response for usability testing (total 50 
hours); 2 hours per response for focus groups (total 100 hours); and 15 
minutes per response for customer satisfaction surveys (total 575 
hours). No cost burden to the public is anticipated.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number.
    PBGC is soliciting public comments to--
     Evaluate whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the collection of information, including the validity of the 
methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.


[[Page 31291]]


    Issued in Washington DC.
Stephanie Cibinic,
Deputy Assistant General Counsel for Regulatory Affairs, Pension 
Benefit Guaranty Corporation.
[FR Doc. 2023-10411 Filed 5-15-23; 8:45 am]
BILLING CODE 7709-02-P