[Federal Register Volume 88, Number 82 (Friday, April 28, 2023)]
[Notices]
[Page 26288]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-09007]



[[Page 26288]]

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DEPARTMENT OF EDUCATION

[Docket No.: ED-2023-SCC-0075]


Agency Information Collection Activities; Comment Request; Master 
Generic Plan for Customer Surveys and Focus Groups

AGENCY: Department of Education (ED).

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act (PRA) of 1995, 
the Department is proposing an extension without change of a currently 
approved information collection request (ICR).

DATES: Interested persons are invited to submit comments on or before 
June 27, 2023.

ADDRESSES: To access and review all the documents related to the 
information collection listed in this notice, please use http://www.regulations.gov by searching the Docket ID number ED-2023-SCC-0075. 
Comments submitted in response to this notice should be submitted 
electronically through the Federal eRulemaking Portal at http://www.regulations.gov by selecting the Docket ID number or via postal 
mail, commercial delivery, or hand delivery. If the regulations.gov 
site is not available to the public for any reason, the Department will 
temporarily accept comments at [email protected]. Please include the 
docket ID number and the title of the information collection request 
when requesting documents or submitting comments. Please note that 
comments submitted after the comment period will not be accepted. 
Written requests for information or comments submitted by postal mail 
or delivery should be addressed to the Manager of the Strategic 
Collections and Clearance Governance and Strategy Division, U.S. 
Department of Education, 400 Maryland Ave. SW, LBJ, Room 6W203, 
Washington, DC 20202-8240.

FOR FURTHER INFORMATION CONTACT: For specific questions related to 
collection activities, please contact Stephanie Valentine, (202) 453-
7061.

SUPPLEMENTARY INFORMATION: The Department, in accordance with the 
Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 3506(c)(2)(A)), 
provides the general public and Federal agencies with an opportunity to 
comment on proposed, revised, and continuing collections of 
information. This helps the Department assess the impact of its 
information collection requirements and minimize the public's reporting 
burden. It also helps the public understand the Department's 
information collection requirements and provide the requested data in 
the desired format. The Department is soliciting comments on the 
proposed information collection request (ICR) that is described below. 
The Department is especially interested in public comment addressing 
the following issues: (1) is this collection necessary to the proper 
functions of the Department; (2) will this information be processed and 
used in a timely manner; (3) is the estimate of burden accurate; (4) 
how might the Department enhance the quality, utility, and clarity of 
the information to be collected; and (5) how might the Department 
minimize the burden of this collection on the respondents, including 
through the use of information technology. Please note that written 
comments received in response to this notice will be considered public 
records.
    Title of Collection: Master Generic Plan for Customer Surveys and 
Focus Groups.
    OMB Control Number: 1800-0011.
    Type of Review: Extension without change of a currently approved 
ICR.
    Respondents/Affected Public: State, Local, and Tribal Governments; 
Individuals or Households.
    Total Estimated Number of Annual Responses: 451,326.
    Total Estimated Number of Annual Burden Hours: 115,344.
    Abstract: Surveys to be considered under this generic will only 
include those surveys that improve customer service or collect feedback 
about a service provided to individuals or entities directly served by 
ED. The results of these customer surveys will help ED managers plan 
and implement program improvements and other customer satisfaction 
initiatives. Focus groups that will be considered under the generic 
clearance will assess customer satisfaction with a direct service or 
will be designed to inform a customer satisfaction survey ED is 
considering. Surveys that have the potential to influence policy will 
not be considered under this generic clearance.

    Dated: April 24, 2023.
Stephanie Valentine,
PRA Coordinator, Strategic Collections and Clearance, Governance and 
Strategy Division, Office of Chief Data Officer, Office of Planning, 
Evaluation and Policy Development.
[FR Doc. 2023-09007 Filed 4-27-23; 8:45 am]
BILLING CODE 4000-01-P