[Federal Register Volume 88, Number 78 (Monday, April 24, 2023)]
[Notices]
[Pages 24811-24812]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-08568]


-----------------------------------------------------------------------

DEPARTMENT OF HEALTH AND HUMAN SERVICES

[Document Identifier: OS-0990-new]


Agency Information Collection Request; 60-Day Public Comment 
Request

AGENCY: Office of the Secretary, HHS.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the requirement of the Paperwork

[[Page 24812]]

Reduction Act of 1995, the Office of the Secretary (OS), Department of 
Health and Human Services, is publishing the following summary of a 
proposed collection for public comment.

DATES: Comments on the ICR must be received on or before June 23, 2023.

ADDRESSES: Submit your comments to [email protected] or by calling 
(202) 264-0041 and [email protected].

FOR FURTHER INFORMATION CONTACT: When submitting comments or requesting 
information, please include the document identifier 0990-New-60D and 
project title for reference, to Sherrette A. Funn, email: 
[email protected], [email protected] or call (202) 264-0041 the Reports 
Clearance Officer.

SUPPLEMENTARY INFORMATION: Interested persons are invited to send 
comments regarding this burden estimate or any other aspect of this 
collection of information, including any of the following subjects: (1) 
The necessity and utility of the proposed information collection for 
the proper performance of the agency's functions; (2) the accuracy of 
the estimated burden; (3) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) the use of 
automated collection techniques or other forms of information 
technology to minimize the information collection burden.
    Title of the Collection: Customer Experience in The Office of the 
Assistant Secretary for Financial Resources Service Delivery.
    Type of Collection: Quantitative & Qualitative.
    OMB No.: 0990-new.
    Abstract: The U.S. Department of Health and Human Services (HHS) 
Office of the Assistant Secretary for Financial Resources (ASFR) is 
requesting OMB approval for the Customer Experience in The Office of 
the Assistant Secretary for Financial Resources Service Delivery 
initiative. The proposed information collection activity provides a 
means to garner quantitative and qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the 
Administration's commitment to improving access to and service 
delivery. This feedback will (1) provide insights into customer or 
stakeholder perceptions, experiences and expectations; (2) provide a 
warning of issues that create barriers to funding or the system to 
deliver them; and (3) focus attention on areas where communication, 
training or changes in operations might improve delivery of such 
opportunities and services. These voluntary collections will allow for 
ongoing, collaborative and actionable communications between HHS and 
its customers and stakeholders. It will also allow feedback to 
contribute directly to the improvement of program management.
    The solicitation of feedback will target areas such as: (1) 
legibility, readability, comprehension, and accessibility and inclusion 
of ASFR services; (2) timeliness, appropriateness, and accuracy of 
information within services delivered by ASFR; (3) efficiency of 
service delivery, and resolution of issues with service delivery; and 
(4) any other reasonable area of exploration engendered by this review. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public.
    The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government. Moreover, Personally identifiable 
information (PII) will be collected only to the extent necessary. If 
this information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable. Such 
assessments would better equip HHS to develop policies and programs 
that deliver resources and benefits equitably to all.

                                          Annualized Burden Hour Table
----------------------------------------------------------------------------------------------------------------
                                                                     Number of    Average burden
     Forms (if necessary)        Respondents (if     Number of     responses per   per response    Total burden
                                   necessary)       respondents     respondents     within hrs.        hours
----------------------------------------------------------------------------------------------------------------
Applicant Survey..............  HHS Potential              1,000               1           15/60             250
                                 Applicant.
Testing Session...............  HHS Potential                300               1             1.5             450
                                 Applicant.
Individual In-Depth Interviews  HHS Applicant/               200               1               1             200
                                 HHS Staff.
Focus Group...................  HHS Applicant/               200               1               1             200
                                 HHS Staff.
                                                 ---------------------------------------------------------------
    Total.....................  ................  ..............  ..............  ..............           1,100
----------------------------------------------------------------------------------------------------------------


Sherrette A. Funn,
Paperwork Reduction Act Reports Clearance Officer, Office of the 
Secretary.
[FR Doc. 2023-08568 Filed 4-21-23; 8:45 am]
BILLING CODE 4150-04-P