[Federal Register Volume 88, Number 59 (Tuesday, March 28, 2023)]
[Notices]
[Pages 18349-18350]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-06356]


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MERIT SYSTEMS PROTECTION BOARD


Agency Information Collection Activities; Reinstatement and 
Revision of a Previously Approved Information Collection; Comment 
Request

AGENCY: Merit Systems Protection Board.

ACTION: 60-Day notice and request for comments.

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SUMMARY: The U.S. Merit Systems Protection Board (MSPB) is seeking to 
reinstate and revise a previously approved information collection in 
accordance with the Paperwork Reduction Act (PRA). The Information 
Collection Request (ICR) will be submitted to the Office of Management 
and Budget (OMB) pursuant to the Paperwork Reduction Act (PRA) of 1995 
for review and clearance. This information collection, entitled, 
Customer Surveys, OMB Control No. 3124-0012, is part of MSPB's efforts 
to improve customer service delivery. The information collection 
instruments consist of short customer-focused surveys distributed 
through Qualtrics, MSPB's survey platform. In accordance with agency 
regulations, MSPB is requesting public comments. The purpose of this 
notice is to allow 60 days for public comment preceding submission of 
the collection to OMB.

DATES: Consideration will be given to all comments received by May 30, 
2023.

ADDRESSES: Submit comments by using only one of the following methods:
    (1) Email. Submit comments to [email protected].
    (2) Mail. Submit comments to D. Fon Muttamara, Chief Privacy 
Officer, Office of the Clerk of the Board, U.S. Merit Systems 
Protection Board, 1615 M Street NW, Washington, DC 20419.
    (3) Fax. Submit comments to (202) 653-7130.
    All comments must reference OMB Control No. 3124-0012. Regardless 
of the method used for submitting comments or material, all submissions 
will be posted, without change, to MSPB's website (www.mspb.gov) and 
will include any personal information you provide. Therefore, 
submitting this information makes it public.

FOR FURTHER INFORMATION CONTACT: D. Fon Muttamara, Chief Privacy 
Officer, at

[[Page 18350]]

[email protected]. You may submit written questions to the Office of the 
Clerk of the Board by any of the following methods: by email to 
[email protected] or by mail to Clerk of the Board, U.S. Merit Systems 
Protection Board, 1615 M Street NW, Washington, DC 20419. Please 
reference OMB Control No. 3124-0012 with your questions.

SUPPLEMENTARY INFORMATION: MSPB intends to request approval for a 
reinstatement and revision of a previously approved information 
collection and seeks a three-year renewal of its MSPB's Generic 
Clearance Request for Voluntary Customer Surveys, OMB Control No. 3124-
0012. Executive Order 12862, Setting Customer Service Standards, 
mandates that agencies identify their customers and survey them to 
determine the kind and quality of services they want and their level of 
satisfaction with existing services. In addition, OMB Circular A-11, 
Part 6, Section 280--Managing Customer Experience and Improving Service 
Delivery, provides guidelines for gathering customer feedback. More 
recently, the 21st Century Integrated Digital Experience Act (IDEA) 
requires agencies to use quantitative data from their public-facing 
websites to improve digital service delivery (Pub. L. 115-336).
    Customers and stakeholders include persons who file appeals with 
MSPB on agency action taken against them (appellants), their 
representatives, and representatives of the agency which took the 
action; and Federal officials and members of the public (academicians, 
researchers, consultants, and web users) who read and use the findings 
of reports issued by MSPB's Office of Policy and Evaluation (OPE) or 
who are interested in MSPB's role in overseeing the Office of Personnel 
Management.
    Over the past several years, OPE has used customer satisfaction 
surveys to evaluate how well MSPB is serving its customers in terms of 
their perceptions of agency timeliness, fairness, accessibility, and 
sensitivity in deciding appeals. OPE has also used customer surveys to 
determine the usefulness of reports issued. As a result of the survey 
feedback, OPE has established baseline performance measures for both 
appeals processing and merit systems review responsibilities. OPE has 
instituted a number of changes to both these processes as a result of 
feedback obtained from stakeholders. OPE plans to use customer surveys 
periodically over the next three years to measure the success of 
changes and to attempt to identify additional areas where improvements 
can be made. Stakeholder views are important measures which may be used 
to report agency performance under the Government Results and 
Performance Act (GPRA) as amended by the GPRA Modernization Act of 
2010.
    Title: Agency Information Collection Activities; Reinstatement and 
Revision of a Previously Approved Information Collection.
    OMB Number: 3124-0012.
    Type of Information Collection: This is a request for reinstatement 
and revision of a previously approved information collection.
    ICR Status: MSPB intends to request approval for reinstatement and 
revision of a previously approved information collection from the OMB 
under the PRA of 1995. An agency may not conduct or sponsor, and a 
person is not required to respond to, a collection of information 
unless it displays a currently valid OMB control number.
    Abstract of Proposed Collection: This collection is part of MSPB's 
compliance efforts pursuant to Executive Order 12862, Setting Customer 
Service Standards, which mandates that agencies identify their 
customers and survey them to determine the kind and quality of services 
they want and their level of satisfaction with existing services. 
Responses to any collection of information under this ICR are 
voluntary.
    Affected Public: Individuals and Households; Businesses and 
Organizations.
    Estimated Total Number of Respondents: 600.
    Estimated Frequency of Responses: Once per year.
    Estimated Total Average Number of Responses for Each Respondent: 
Once per year.
    Estimated Total Annual Burden Hours: 300.
    Estimated Total Cost: $11,370.
    Comments: Comments should be submitted as indicated in the 
ADDRESSES caption above. Comments are solicited to: (a) evaluate 
whether the collection of information is necessary for the proper 
performance of the functions of MSPB, including whether the information 
shall have practical utility; (b) evaluate the accuracy of MSPB's 
estimate of the burden of the collection of information; (c) enhance 
the quality, utility, and clarity of the information to be collected; 
(d) minimize the burden of the collection of information on 
respondents, including through the use of automated collection 
techniques or other forms of information technology; and (e) evaluate 
the estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information. Burden 
means the total time, effort, or financial resources expended by 
persons to generate, maintain, retain, disclose or provide information 
to or for a Federal agency. This includes the time needed to review 
instructions; to develop, acquire, install and utilize technology and 
systems for the purpose of collecting, validating and verifying 
information, processing and maintaining information, and disclosing and 
providing information; to train personnel and to be able to respond to 
a collection of information, to search data sources, to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information.

Jennifer Everling,
Acting Clerk of the Board.
[FR Doc. 2023-06356 Filed 3-27-23; 8:45 am]
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