[Federal Register Volume 88, Number 53 (Monday, March 20, 2023)]
[Notices]
[Pages 16634-16635]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-05557]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Medicare & Medicaid Services

[Document Identifiers: CMS-10488]


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Centers for Medicare & Medicaid Services, Health and Human 
Services (HHS).

ACTION: Notice.

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SUMMARY: The Centers for Medicare & Medicaid Services (CMS) is 
announcing an opportunity for the public to comment on CMS' intention 
to collect information from the public. Under the Paperwork Reduction 
Act of 1995 (the PRA), federal agencies are required to publish notice 
in the Federal Register concerning each proposed collection of 
information (including each proposed extension or reinstatement of an 
existing collection of information) and to allow 60 days for public 
comment on the proposed action. Interested persons are invited to send 
comments regarding our burden estimates or any other aspect of this 
collection of information, including the necessity and utility of the 
proposed information collection for the proper performance of the 
agency's functions, the accuracy of the estimated burden, ways to 
enhance the quality, utility, and clarity of the information to be 
collected, and the use of automated collection techniques or other 
forms of

[[Page 16635]]

information technology to minimize the information collection burden.

DATES: Comments must be received by May 19, 2023.

ADDRESSES: When commenting, please reference the document identifier or 
OMB control number. To be assured consideration, comments and 
recommendations must be submitted in any one of the following ways:
    1. Electronically. You may send your comments electronically to 
https://www.regulations.gov. Follow the instructions for ``Comment or 
Submission'' or ``More Search Options'' to find the information 
collection document(s) that are accepting comments.
    2. By regular mail. You may mail written comments to the following 
address: CMS, Office of Strategic Operations and Regulatory Affairs, 
Division of Regulations Development, Attention: Document Identifier/OMB 
Control Number:___, Room C4-26-05, 7500 Security Boulevard, Baltimore, 
Maryland 21244-1850.
    To obtain copies of a supporting statement and any related forms 
for the proposed collection(s) summarized in this notice, please access 
the CMS PRA website by copying and pasting the following web address 
into your web browser: https://www.cms.gov/Regulations-and-Guidance/Legislation/PaperworkReductionActof1995/PRA-Listing.

FOR FURTHER INFORMATION CONTACT: William N. Parham at (410) 786-4669.

SUPPLEMENTARY INFORMATION: 

Contents

    This notice sets out a summary of the use and burden associated 
with the following information collections. More detailed information 
can be found in each collection's supporting statement and associated 
materials (see ADDRESSES).

CMS-10488 Consumer Experience Survey Data Collection

    Under the PRA (44 U.S.C. 3501-3520), federal agencies must obtain 
approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. The term 
``collection of information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 
1320.3(c) and includes agency requests or requirements that members of 
the public submit reports, keep records, or provide information to a 
third party. Section 3506(c)(2)(A) of the PRA requires Federal agencies 
to publish a 60-day notice in the Federal Register concerning each 
proposed collection of information, including each proposed extension 
or reinstatement of an existing collection of information, before 
submitting the collection to OMB for approval. To comply with this 
requirement, CMS is publishing this notice.

Information Collection

    1. Type of Information Collection Request: Revision of currently 
approved collection; Title of Information Collection: Consumer 
Experience Survey Data Collection; Use: Section 1311(c)(4) of the 
Affordable Care Act requires the Department of Health and Human 
Services (HHS) to develop an enrollee satisfaction survey system that 
assesses consumer experience with qualified health plans (QHPs) offered 
through an Exchange. It also requires public display of enrollee 
satisfaction information by the Exchange to allow individuals to easily 
compare enrollee satisfaction levels between comparable plans. HHS 
established the QHP Enrollee Experience Survey (QHP Enrollee Survey) to 
assess consumer experience with the QHPs offered through the 
Marketplaces. The survey includes topics to assess consumer experience 
with the health care system such as communication skills of providers 
and ease of access to health care services.
    CMS developed the survey using the Consumer Assessment of Health 
Providers and Systems (CAHPS[supreg]) principles (https://www.ahrq.gov/cahps/about-cahps/principles/index.html) and established an application 
and approval process for survey vendors who want to participate in 
collecting QHP enrollee experience data. The QHP Enrollee Survey, which 
is based on the CAHPS[supreg] Health Plan Survey, will be used to (1) 
help consumers choose among competing health plans, (2) provide 
actionable information that the QHPs can use to improve performance, 
(3) provide information that regulatory and accreditation organizations 
can use to regulate and accredit plans, and (4) provide a longitudinal 
database for consumer research. CMS completed two rounds of 
developmental testing including 2014 psychometric testing and 2015 beta 
testing of the QHP Enrollee Survey.
    The psychometric testing helped determine psychometric properties 
and provided an initial measure of performance for Marketplaces and 
QHPs to use for quality improvement. Based on psychometric test 
results, CMS further refined the questionnaire and sampling design to 
conduct the 2015 beta test of the QHP Enrollee Survey. CMS previously 
obtained clearance for the 2016-2023 administrations of the QHP 
Enrollee Survey. At this time, CMS is requesting to renew approval for 
the information collection related to the QHP Enrollee Experience 
Survey in 2024-2026. These activities are necessary to ensure that CMS 
fulfills legislative mandates established by section 1311(c)(4) of the 
Affordable Care Act to develop an ``enrollee satisfaction survey 
system'' and provide such information on Marketplace websites. CMS is 
also seeking approval to remove the flu vaccine question and revise the 
race and ethnicity questions to align with the 2011 HHS Data Collection 
Standard for the QHP Enrollee Survey 2024 administration. Form Number: 
CMS-10488 (OMB control number: 0938-1221); Frequency: Annually; 
Affected Public Sector: (Individuals and Households), Private Sector 
(Business or other for-profits and Not-for-profit institutions); Number 
of Respondents: 97,505; Total Annual Responses: 97,505; Total Annual 
Hours: 16,290. (For policy questions regarding this collection contact 
Nidhi Singh Shah at 301-492-5110).

    Dated: March 14, 2023.
William N. Parham, III,
Director, Paperwork Reduction Staff, Office of Strategic Operations and 
Regulatory Affairs.
[FR Doc. 2023-05557 Filed 3-17-23; 8:45 am]
BILLING CODE 4120-01-P