[Federal Register Volume 88, Number 51 (Thursday, March 16, 2023)]
[Notices]
[Page 16280]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-05371]


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NATIONAL AERONAUTICS AND SPACE ADMINISTRATION

[Notice: 23-020]


Name of Information Collection: NASA Website Customer 
Satisfaction Survey

AGENCY: National Aeronautics and Space Administration (NASA).

ACTION: Notice of new information collection.

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SUMMARY: The National Aeronautics and Space Administration, as part of 
its continuing effort to reduce paperwork and respondent burden, 
invites the general public and other Federal agencies to take this 
opportunity to comment on proposed and/or continuing information 
collections.

DATES: Comments are due by May 15, 2023.

ADDRESSES: Written comments and recommendations for this information 
collection should be sent within 60 days of publication of this notice 
to www.reginfo.gov/public/do/PRAMain. Find this particular information 
collection by selecting ``Currently under 60-day Review--Open for 
Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument(s) and instructions 
should be directed to Bill Edwards-Bodmer, NASA Clearance Officer, NASA 
Headquarters, 300 E Street SW, JF0000, Washington, DC 20546, 757-864-
3292, or [email protected].

SUPPLEMENTARY INFORMATION: 
    I. Abstract: This collection of information supports the National 
Aeronautics and Space Act of 1958, as amended, specifically to improve 
how NASA disseminates information about its programs to ``widest extent 
practicable.'' NASA offers a small percentage of its web visitors a 
chance to take a survey that asks for the feedback on the site's 
design, navigation and other elements. NASA has used this data to 
inform ongoing improvements to the site, including major redesigns in 
2003, 2007, 2013 and 2015. The data has then been used to track 
visitors' assessments of how successful each redesign was. Without this 
data, NASA wouldn't have known how to focus its improvement efforts or 
how successful they had been.
    II. Methods of Collection: NASA has purchased the services of 
Verint, now the provider of the survey, which NASA has used for 20 
years. Verint's product offers 0.1 percent of all visitors the 
opportunity to take the survey. Users may decline to take the survey 
entirely or to answer specific questions. If they accept, they are 
asked approximately 30 questions about the site's design, navigation, 
performance and other aspects. Once the survey is submitted, it is 
collated and analyzed. Verint provides NASA with an aggregated view of 
the data as well as individual responses to some questions. The user is 
never asked for identifying information, though some general 
demographic data is requested (education level, age range, self-
identified audience segment, e.g., ``general public''). Users can 
decline to take the survey by closing the computer window in which it 
is offered.
    III. Data:
    Title: NASA website Customer Satisfaction.
    OMB Number: 2700-xxxx.
    Type of review: Notice of new information collection.
    Affected Public: Individuals.
    Estimated Annual Number of Activities: 50,000.
    Estimated Number of Respondents per Activity: maximum of 1.
    Annual Responses: 10,000.
    Estimated Time per Response: 15 minutes.
    Estimated Total Annual Burden Hours: 2,500 hours.
    Estimated Total Annual Cost: $120,000.
    IV. Request for Comments:
    Comments are invited on: (1) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
NASA, including whether the information collected has practical 
utility; (2) the accuracy of NASA's estimate of the burden (including 
hours and cost) of the proposed collection of information; (3) ways to 
enhance the quality, utility, and clarity of the information to be 
collected; and (4) ways to minimize the burden of the collection of 
information on respondents, including automated collection techniques 
or the use of other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the request for OMB approval of this information 
collection. They will also become a matter of public record.

William Edwards-Bodmer,
NASA PRA Clearance Officer.
[FR Doc. 2023-05371 Filed 3-15-23; 8:45 am]
BILLING CODE 7510-13-P