[Federal Register Volume 88, Number 47 (Friday, March 10, 2023)]
[Notices]
[Page 15053]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-04863]



[[Page 15053]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Resources and Services Administration


Agency Information Collection Activities: Proposed Collection: 
Public Comment Request; Information Collection Request Title: HRSA 
Grantee Customer Satisfaction Survey

AGENCY: Health Resources and Services Administration (HRSA), Department 
of Health and Human Services.

ACTION: Notice.

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SUMMARY: In compliance with the requirement for opportunity for public 
comment on proposed data collection projects of the Paperwork Reduction 
Act of 1995, HRSA announces plans to submit an Information Collection 
Request (ICR), described below, to the Office of Management and Budget 
(OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the 
public regarding the burden estimate, below, or any other aspect of the 
ICR.

DATES: Comments on this ICR should be received no later than May 9, 
2023.

ADDRESSES: Submit your comments to [email protected] or mail the HRSA 
Information Collection Clearance Officer, Room 14N39, 5600 Fishers 
Lane, Rockville, Maryland 20857.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
draft instruments, email [email protected] or call Samantha Miller, 
the HRSA Information Collection Clearance Officer, at (301) 594-4394.

SUPPLEMENTARY INFORMATION: When submitting comments or requesting 
information, please include the ICR title for reference.
    Information Collection Request Title: HRSA Grantee Customer 
Satisfaction Survey, OMB No. 0906-0006--REVISION.
    Abstract: The Office of Federal Assistance Management within HRSA 
plans to survey HRSA grant recipients to better understand their 
opinions about HRSA's grants processes and to improve the way HRSA 
conducts business with them. This survey will focus on grantee customer 
satisfaction areas related to the grants life cycle, grantee 
relationships with HRSA staff (e.g., Project Officers, Grants 
Management Officers), technical assistance received from HRSA Bureaus 
and Offices, availability of grant resources, and grantee access to 
guidance and instructional documents, etc. The seven grants management 
areas, which are directly related to the grants life cycle, are: 
Customer Service/Cooperation; Policies and Procedures; Pre-Award Phase; 
Award Phase; Reporting/Post-Award Administration; Technical Assistance; 
and Priorities for Improvement. Receiving this information from 
external customers will provide HRSA with a repository of information 
that will be incorporated into strategic efforts to improve grants 
management services and customer service.
    Need and Proposed Use of the Information: The HRSA Grantee Customer 
Satisfaction Survey will provide meaningful and relevant results to 
agency decision-makers about various customer satisfaction domains 
(e.g., efficiency, timeliness, usefulness, responsiveness, quality of 
and overall satisfaction with HRSA project officers, products, and 
services). The information collected will assist HRSA in its efforts to 
gauge, understand, and effectively respond to the needs and concerns of 
its customers, especially as they relate to the aforementioned areas. 
The survey results will provide HRSA with concrete indicators regarding 
the best areas in which to dedicate resources to improve customer 
service. This information will be used to support agency-wide 
continuous quality improvement efforts. Survey results will also be 
used by HRSA to improve the efficiency, quality, and timeliness of its 
grants business processes, as well as to strengthen its partnership 
with external customers.
    Likely Respondents: HRSA grantees, specifically individuals who 
hold positions as a grantee's Grant Administrator, Business Officer, or 
Project Director/Principal Investigators, etc.
    Burden Statement: Burden in this context means the time expended by 
persons to generate, maintain, retain, disclose, or provide the 
information requested. This includes the time needed to review 
instructions; to develop, acquire, install, and utilize technology and 
systems for the purpose of collecting, validating, and verifying 
information, processing and maintaining information, and disclosing and 
providing information; to train personnel and to be able to respond to 
a collection of information; to search data sources; to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information. The total annual burden hours estimated for 
this ICR are summarized in the table below.

                                     Total Estimated Annualized Burden Hours
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                                                     Number of                    Average burden
            Form name                Number of     responses per       Total       per response    Total burden
                                    respondents     respondent      responses *     (in hours)         hours
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HRSA Grants Management Customer            3,690               1           1,180            0.25             295
 Satisfaction Survey............
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    Total.......................           3,690               1           1,180            0.25             295
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* The Survey will be sent to 3,690 grantee organization contacts. Based on HRSA Customer Grantee Satisfaction
  Surveys administered in previous years, HRSA estimates a 32 percent response rate.

    HRSA specifically requests comments on (1) the necessity and 
utility of the proposed information collection for the proper 
performance of the agency's functions, (2) the accuracy of the 
estimated burden, (3) ways to enhance the quality, utility, and clarity 
of the information to be collected, and (4) the use of automated 
collection techniques or other forms of information technology to 
minimize the information collection burden.

Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2023-04863 Filed 3-9-23; 8:45 am]
BILLING CODE 4165-15-P