[Federal Register Volume 88, Number 46 (Thursday, March 9, 2023)]
[Notices]
[Page 14610]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-04796]



[[Page 14610]]

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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2023-0019]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting 
the extension of the Office of Management and Budget's (OMB's) approval 
for an existing information collection titled ``Consumer Response 
Company Response Survey'' approved under OMB Control Number 3170-0069.

DATES: Written comments are encouraged and must be received on or 
before May 8, 2023 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Federal eRulemaking Portal: https://www.regulations.gov. 
Follow the instructions for submitting comments.
     Email: [email protected]. Include Docket No. CFPB-
2023-0019 in the subject line of the email.
     Mail/Hand Delivery/Courier: Comment Intake, Consumer 
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552. Because paper mail in the Washington, DC area and 
at the Bureau is subject to delay, commenters are encouraged to submit 
comments electronically.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Anthony May, PRA Officer, at (202) 841-0544, or 
email: [email protected]. If you require this document in an 
alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Company Response Survey.
    OMB Control Number: 3170-0069.
    Type of Review: Extension without change of a currently approved 
collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 66,700.
    Estimated Total Annual Burden Hours: 4,669.
    Abstract: The Bureau will use this information collection to garner 
consumer feedback through an optional survey at the end of the consumer 
complaint process. Through the existing survey, consumers have the 
option to provide feedback on the company's response to and handling of 
their complaint. The results of this feedback are shared with the 
company that responded to the complaint to inform its complaint 
handling. The Bureau also uses this feedback as one of several inputs 
to inform its work to assess the accuracy, completeness, and timeliness 
of company responses to consumer complaints.
    This information collection asks three questions about the 
company's response to and handling of any complaint and requires a 
narrative description in support of any provided answers. Positive 
feedback about the company's handling of the consumer's complaint would 
be reflected by affirmative answers to each question and by the 
narrative in support of each answer. The Company Response Survey allows 
consumers to offer both positive and negative feedback on their 
complaint experience.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB's 
approval. All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2023-04796 Filed 3-8-23; 8:45 am]
BILLING CODE 4810-AM-P