[Federal Register Volume 88, Number 35 (Wednesday, February 22, 2023)]
[Notices]
[Page 10903]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-03587]


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GENERAL SERVICES ADMINISTRATION

[Notice-MY-2023-02; Docket No. BSC-PMF-2023-0001; Sequence No. 1]


Public Review of Shared Services Performance Management 
Framework; Request for Public Comment

AGENCY: Office of Government-wide Policy (OGP); General Services 
Administration, (GSA).

ACTION: Notice; request for public comment.

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SUMMARY: This notice informs the public of the opportunity to provide 
input on the performance management framework that has been created in 
support of the Quality Service Management Offices (QSMOs). This input 
will be considered as GSA OGP updates the performance management 
framework.

DATES: The performance framework is available on regulations.gov. 
Interested parties can review the framework and submit comments via the 
method outlined in the ADDRESSES section on or before March 24, 2023.

ADDRESSES: Submit comments in response to Notice BSC-PMF-2023-0001 by 
http://www.regulations.gov. Submit comments via the Federal eRulemaking 
portal by searching for ``Notice BSC-PMF-2023-0001.'' Select the link 
``Comment Now'' that corresponds with ``Notice BSC-PMF-2023-0001.'' 
Follow the instructions provided at the screen. Please include your 
name, company name (if any), and ``Notice BSC-PMF-2023-0001'' on your 
attached document.
     Instructions: Please submit comments only and cite 
``Notice BSC-PMF-2023-0001,'' in all correspondence related to this 
notice. Comments received generally will be posted without change to 
http://www.regulations.gov, including any personal and/or business 
confidential information provided. To confirm receipt of your 
comment(s), please check http://www.regulations.gov, approximately two-
to-three business days after submission to verify posting.

FOR FURTHER INFORMATION CONTACT: Courtney Anderson, Program Manager, 
Office of Shared Solutions and Performance Improvement (OSSPI), OGP, at 
202-368-2681, or by email at [email protected].

SUPPLEMENTARY INFORMATION: On April 26, 2019, the Office of Management 
and Budget (OMB) published OMB memorandum 19-16, Centralized Mission 
Support Capabilities for the Federal Government (available at https://www.whitehouse.gov/wp-content/uploads/2019/04/M-19-16.pdf). This memo 
states that ``The success of this strategy will require strong, 
collaborative governance and an operating model that responds to 
varying levels of maturity within agencies, continuous engagement of 
agency operational teams, establishment and adherence to common 
business standards, and assessment of QSMO performance (including the 
investments made over time to improve QSMO quality and 
effectiveness).'' The OSSPI within OGP has worked to develop a phased 
approach to measuring QSMO performance as mandated by Memo 19-16. The 
purpose of this framework is to measure the effectiveness of the QSMOs 
in key areas--customer, financial, standards adoption, marketplace 
operations, and IT modernization.
    GSA is seeking public feedback on this performance framework, 
including comments on understandability of the standards, suggested 
changes, and usefulness of the framework to the QSMO marketplace.
    Guiding questions include:
     Is this framework easy to understand?
     What would you change about the framework? Is there 
anything missing?
    Comments will be used to make updates to the performance framework 
as needed.

Krystal J. Brumfield,
Associate Administrator, Office of Government-wide Policy, General 
Services Administration.
[FR Doc. 2023-03587 Filed 2-21-23; 8:45 am]
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