[Federal Register Volume 88, Number 32 (Thursday, February 16, 2023)]
[Rules and Regulations]
[Pages 10037-10043]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-03229]


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POSTAL REGULATORY COMMISSION

39 CFR Part 3055

[Docket No. RM2022-7; Order No. 6439]
RIN 3211-AA32


Reporting of Service Performance

AGENCY: Postal Regulatory Commission.

ACTION: Final rule.

-----------------------------------------------------------------------

SUMMARY: This Commission adopts rules which revise the Postal Service's 
service performance reporting requirements and includes additions 
required by recent postal legislation.

DATES: This rule is effective March 20, 2023.

ADDRESSES: For additional information, Order No. 6439 can be accessed 
electronically through the Commission's website at https://www.prc.gov.

FOR FURTHER INFORMATION CONTACT: David A. Trissell, General Counsel, at 
202-789-6820.

SUPPLEMENTARY INFORMATION: 

Table of Contents

I. Relevant Statutory Requirements
II. Background
III. Basis and Purpose of Final Rules

I. Relevant Statutory Requirements

    Section 3652(e)(1) of title 39 of the United States Code requires 
the Commission to prescribe the content and form of the public reports 
that the Postal Service files with the Commission. 39 U.S.C. 
3652(e)(1). In doing so, the Commission must attempt to provide the 
public with timely information that is adequate to allow it to assess 
the lawfulness of Postal Service rates, should attempt to avoid 
unnecessary or unwarranted Postal Service effort and expense, and must 
endeavor to protect the confidentiality of commercially sensitive 
information. See id. The Commission may initiate proceedings to improve 
the quality, accuracy, or completeness of Postal Service reporting 
whenever it determines that the service performance data have become 
significantly inadequate, could be significantly improved, or otherwise 
require revision as necessitated by the public interest. 39 U.S.C. 
3652(e)(2).
    Additionally, section 3692 directs the Postal Service to develop 
and maintain a publicly available online ``dashboard'' that provides 
weekly service performance data for Market Dominant products and 
mandates that the Commission provide reporting requirements for this 
Postal Service dashboard as well as ``recommendations for any 
modifications to the Postal Service's measurement systems necessary to 
measure and publish the performance information'' located on the 
dashboard. 39 U.S.C. 3692(b)(2), (c). The Postal Service is also 
authorized to provide certain nonpostal services to the public and 
other Governmental agencies and consequently required to periodically 
report the quality of service for these nonpostal services. See 39 
U.S.C. 3703-3705.

II. Background

    Pursuant to 39 U.S.C. 503, 3652, 3653, 3692 and 3705, the 
Commission initiated Docket No. RM2022-7 to update the service 
performance reporting requirements codified in 39 CFR part 3055 and 
make the aforementioned additions for dashboard and nonpostal product 
reporting. On April 26, 2022, the Commission issued Order No. 6160, 
proposing several modifications to the reporting requirements, 
providing an opportunity for interested persons to comment, and 
appointing a Public Representative.\1\ Included among these suggested 
modifications were proposals to require the Postal Service to report 
average actual days to delivery and point impact data, information 
regarding the performance for each national operating plan target, and 
data about mail excluded from measurement. Order No. 6160 at 5-6. The 
Commission also solicited comments on how best to effectuate the 
statutes requiring the Postal Service to report on nonpostal products 
and implement a performance dashboard. Id. at 6-8.
---------------------------------------------------------------------------

    \1\ Advance Notice of Proposed Rulemaking to Revise Periodic 
Reporting of Service Performance, April 26, 2022 (Order No. 6160).
---------------------------------------------------------------------------

    The Commission received a wide range of comments in response to 
Order No. 6160, both discussing the suggested revisions and proposing 
additional amendments to the reporting requirements. In response, on 
September 21, 2022, the Commission issued Order No. 6275, revising the 
previously-proposed reporting requirements, presenting the requirements 
as draft regulations, and providing another opportunity for interested 
persons to comment.\2\ Again, the Commission received a variety of 
comments in response.
---------------------------------------------------------------------------

    \2\ Notice of Proposed Rulemaking to Revise Periodic Reporting 
of Service Performance, September 21, 2022 (Order No. 6275).
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III. Basis and Purpose of Final Rules

    After reviewing the commenters' suggestions and analysis, the 
Commission issues the following revisions to the rules proposed in 
Order No. 6275. Most rules have not been changed substantively; those 
that have are addressed below.
    First, proposed Sec.  3055.2(m)--which relates to required annual 
reporting on the Postal Service's Site-Specific Operating Plan (SSOP)--
is revised to state that the Postal Service must provide a description 
of each SSOP, including operation completion time performance for each 
SSOP measurement category.
    Second, proposed Sec.  3055.21--which specifies the annual service 
performance reporting requirements for the Postal Service--is revised 
so that proposed Sec.  3055.21(b) specifies that the Postal Service 
need not identify point impact data for USPS Marketing Mail Every Door 
Direct Mail or USPS Marketing Mail Destination Delivery Unit Entry 
Saturation Flats.
    Third, proposed Sec.  3055.25--which describes the reporting 
requirements for nonpostal services--is revised to specify that the 
Postal Service provide the measure of the quality of service for 
nonpostal service products annually. Additionally, paragraph (b) is 
added to specify that the Postal Service may report service performance 
in a qualitative manner where the quality of nonpostal service itself 
cannot be measured using on-time service performance. Paragraph (c) is 
also added to specify that quality of service performance for 
interagency agreements shall be reported for the program as a

[[Page 10038]]

whole. Paragraph 3055.25(d) is added to set an effective date for 
nonpostal services reporting as the beginning of FY 2024.
    Fourth, proposed Sec.  3055.30--which describes the Postal 
Service's periodic service performance reporting obligations--is 
revised to reflect the fact that the Postal Service is not required to 
report on a quarterly basis for nonpostal services. As previously-
proposed, the existing text is revised to indicate that reporting is 
not required where exempted by the Commission.
    Fifth, proposed Sec.  3055.31--which describes the contents of the 
Postal Service's Quarterly Report on service performance--is revised so 
that paragraph (g) states that the Postal Service must provide a 
description of each SSOP, including operation completion time 
performance for each SSOP measurement category.
    Sixth, the proposed addition of Sec.  3055.70 described in Order 
No. 6275--which required quarterly reporting for nonpostal services--is 
withdrawn.
    Seventh, proposed Sec.  3055.102--which details the specific 
requirements for the Postal Service's Public Performance Dashboard--is 
revised to indicate that the Postal Service is not required to report 
ZIP Code-level data. Proposed Sec.  3055.102 is also revised to 
indicate that a query initiated by a user will provide District-level 
(rather than ZIP Code-level) results. Proposed Sec.  3055.102(d) is 
revised to indicate that National scores need only date back to FY 
2021, and Area and District scores need only date back to FY 2022. 
Proposed Sec.  3055.102(f), (g), and (i) are revised to specify that 
processing scores are required for identifiable Political Mail, 
identifiable Election Mail, and identifiable Nonprofit Mail. Paragraph 
(j) is also added to require the Postal Service to distinguish non-
political NPMM from Political Mail and Election Mail that is sent via 
NPMM. Paragraph (k) is added to specify that the point impact data for 
the top ten root causes of on-time service performance failures is 
required at the Postal Administrative Area and National levels, but not 
for Nonprofit Mail. Paragraph (o) is added to require the Postal 
Service to include with the Dashboard an explanation of the underlying 
methodology and data. Paragraph (p) is added to provide reporting 
deadlines for certain data on the Dashboard.
    Finally, proposed Sec.  3055.103--which describes the format for 
the data in the Postal Service's Public Performance Dashboard--is 
revised to specify that the Postal Service shall provide the results of 
user-initiated queries on the Public Performance Dashboard in a 
machine-readable format.

List of Subjects in 39 CFR Part 3055

    Administrative practice and procedure, Reporting and recordkeeping 
requirements.

    For the reasons stated in the preamble, the Commission amends 39 
CFR part 3055 as follows:

PART 3055--SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING

0
1. The authority citation for part 3055 is revised to read as follows:

    Authority:  39 U.S.C. 503; 3652; 3653; 3692(b) and (c); 3705.

Subpart A--Annual Reporting of Service Performance Achievements

0
2. Revise Sec.  3055.1 to read as follows:


Sec.  3055.1   Annual Reporting of service performance achievements.

    For each Market Dominant product specified in the Mail 
Classification Schedule in part 3040, appendix A to subpart A of part 
3040 of this chapter (and for each competitive nonpostal service 
product specified in the Mail Classification Schedule in part 3040, 
appendix B to subpart A of part 3040 of this chapter), the Postal 
Service shall file a report as part of the section 3652 report 
addressing service performance achievements for the preceding fiscal 
year.

0
3. Amend Sec.  3055.2 by revising paragraphs (a) and (j) and by adding 
paragraphs (l) through (n) to read as follows:


Sec.  3055.2   Contents of the annual report of service performance 
achievements.

    (a) The items in paragraphs (b) through (n) of this section shall 
be included in the annual report of service performance achievements.
* * * * *
    (j) Documentation showing how data reported at a given level of 
aggregation were derived from data reported at greater levels of 
disaggregation. Such documentation shall be in electronic format with 
all data links preserved. It shall show all formulas used, including 
volumes and other weighting factors. Any graphical representation of 
data provided shall also be accompanied by the underlying data 
presented in spreadsheet form.
* * * * *
    (l) For each Market Dominant product, the average time in which the 
product was delivered, measured by actual delivery days, during the 
previous fiscal year, provided at the District, Postal Administrative 
Area, and National levels. ``Actual delivery days'' shall include all 
days in which Market Dominant products are eligible for delivery, 
excluding Sundays and holidays. The report shall include the following 
information on dispersion around the average:
    (1) The percent of mailpieces delivered within +1 day of the 
applicable service standard;
    (2) The percent of mailpieces delivered within +2 days of the 
applicable service standard; and
    (3) The percent of mailpieces delivered within +3 days of the 
applicable service standard.
    (m) A description of each Site-Specific Operating Plan, including 
operation completion time performance (as a percentage rounded to one 
decimal place) for each Site-Specific Operating Plan measurement 
category during the previous fiscal year. Such information shall be at 
the National level and disaggregated by Division and Region.
    (n) A description of the total mail volumes measured and excluded 
from measurement. Such description shall include:
    (1) For each class of Market Dominant products (except Special 
Services), a report of the reasons that mailpieces were excluded from 
measurement during the previous fiscal year. The report shall include:
    (i) The exclusion reason;
    (ii) The exclusion description;
    (iii) The number of mailpieces excluded from measurement, which is 
the sum of all mailpieces excluded from measurement for the individual 
exclusion reason; and
    (iv) The exclusion reason as a percent of total mailpieces excluded 
from measurement, which is the number of mailpieces excluded from 
measurement (i.e., provided in paragraph (n)(1)(iii) of this section) 
divided by the sum of all mailpieces excluded from measurement across 
all exclusion reason categories (i.e., the sum of all values provided 
in paragraph (n)(1)(iii) of this section).
    (2) The report described in paragraph (n)(1) of this section shall 
follow the format as shown below:

[[Page 10039]]



                      Table 1 to Paragraph (n)(2)--Exclusion Reasons Report for Fiscal Year
----------------------------------------------------------------------------------------------------------------
                                                                                Number of
                                                                Exclusion       mailpieces     Exclusion  reason
                      Exclusion reason                         description    excluded from    as a  percent of
                                                                               measurement     total  exclusions
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------

    (3) For each class of Market Dominant products and for each Market 
Dominant product (except Special Services), a description of the mail 
volumes measured and un-measured during the previous fiscal year. The 
description shall explain in detail any notations regarding the Postal 
Service's inability to collect any data. Corresponding data shall also 
be provided for the same period last year (SPLY).
    (4) The report described in paragraph (n)(3) of this section shall 
follow the format as shown below:

           Table 2 to Paragraph (n)(4)--Total Mail Measured/Unmeasured Volumes Report for Fiscal Year
----------------------------------------------------------------------------------------------------------------
                                              [caret][caret]          [caret][caret]          [caret][caret]
              Class/product              -----------------------------------------------------------------------
                                           Prior FY      SPLY      Prior FY      SPLY      Prior FY      SPLY
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces (RPW-ODIS).......
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces in Measurement...
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces Eligible for Full-
 Service IMb............................
----------------------------------------------------------------------------------------------------------------
Total Number of Full-Service IMb Pieces
 Included in Measurement................
----------------------------------------------------------------------------------------------------------------
Total Number of Full-Service IMb Pieces
 Excluded from Measurement..............
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces Not in
 Measurement............................
----------------------------------------------------------------------------------------------------------------
% of Pieces in Measurement Compared to
 Total Pieces...........................
----------------------------------------------------------------------------------------------------------------
% of Pieces Not in Measurement Compared
 to Total Pieces........................
----------------------------------------------------------------------------------------------------------------
% of Full-Service IMb Pieces in
 Measurement Compared to Total IMb Full-
 Service Pieces.........................
----------------------------------------------------------------------------------------------------------------
% of Full-Service IMb Pieces Not in
 Measurement Compared to Total IMb Full-
 Service Pieces.........................
----------------------------------------------------------------------------------------------------------------

    (5) Descriptions of the current methodologies used to verify the 
accuracy, reliability, and representativeness of service performance 
data for each service performance measurement system.


Sec.  3055.7   [Removed and Reserved].

0
4. Remove and reserve Sec.  3055.7.

0
5. Revise Sec.  3055.20 to read as follows:


Sec.  3055.20   First-Class Mail.

    (a) For each of the Single-Piece Letters/Postcards, Presorted 
Letters/Postcards, and Flats products within the First-Class Mail 
class, report the on-time service performance (as a percentage rounded 
to one decimal place), disaggregated by mail subject to the overnight, 
2-day, 3-day, 4-day, and 5-day service standards, as well as in the 
aggregate for the 3-to-5-day service standards.
    (b) For each of the Outbound Single-Piece First-Class Mail 
International and Inbound Letter Post products within the First-Class 
Mail class, report the on-time service performance (as a percentage 
rounded to one decimal place), disaggregated by mail subject to the 2-
day, 3-day, 4-day, and 5-day service standards, as well as in the 
aggregate for the 3-to-5-day service standards and in the aggregate for 
all service standards combined.
    (c) For each product that does not meet its service goal during the 
reporting period, report the point impact data for the top ten root 
causes of on-time service performance failures, at the Postal 
Administrative Area and National levels, during the previous fiscal 
year. ``Point impact data'' means the number of percentage points by 
which on-time performance decreased due to a specific root cause of 
failure. Identification and a description of all potential root causes 
of failure assigned during the previous fiscal year and any changes to 
the Postal Service's methodology for calculating point impact data 
shall be included.

0
6. Revise Sec.  3055.21 to read as follows:

[[Page 10040]]

Sec.  3055.21   USPS Marketing Mail.

    (a) For each product within the USPS Marketing Mail class, report 
the on-time service performance (as a percentage rounded to one decimal 
place).
    (b) For each product within the USPS Marketing Mail class that does 
not meet its service goal during the reporting period, report the point 
impact data for the top ten root causes of on-time service performance 
failures, at the National level, during the previous fiscal year. 
``Point impact data'' means the number of percentage points by which 
on-time performance decreased due to a specific root cause of failure. 
Identification and a description of all potential root causes of 
failure assigned during the previous fiscal year and any changes to the 
Postal Service's methodology for calculating point impact data shall be 
included. This requirement shall not apply to USPS Marketing Mail Every 
Door Direct Mail or USPS Marketing Mail Destination Delivery Unit Entry 
Saturation Flats.

0
7. Revise Sec.  3055.22 to read as follows:


Sec.  3055.22   Periodicals.

    (a) For each product within the Periodicals class, report the on-
time service performance (as a percentage rounded to one decimal 
place).
    (b) For each product within the Periodicals class that does not 
meet its service goal during the reporting period, report the point 
impact data for the top ten root causes of on-time service performance 
failures, at the National level, during the previous fiscal year. 
``Point impact data'' means the number of percentage points by which 
on-time performance decreased due to a specific root cause of failure. 
Identification and a description of all potential root causes of 
failure assigned during the previous fiscal year and any changes to the 
Postal Service's methodology for calculating point impact data shall be 
included.

0
8. Revise Sec.  3055.23 to read as follows:


Sec.  3055.23   Package Services.

    (a) For each product within the Package Services class, report the 
on-time service performance (as a percentage rounded to one decimal 
place).
    (b) For each product within the Package Services class that does 
not meet its service goal during the reporting period, report the point 
impact data for the top ten root causes of on-time service performance 
failures, at the National level, during the previous fiscal year. 
``Point impact data'' means the number of percentage points by which 
on-time performance decreased due to a specific root cause of failure. 
Identification and a description of all potential root causes of 
failure assigned during the previous fiscal year and any changes to the 
Postal Service's methodology for calculating point impact data shall be 
included.

0
9. Revise Sec.  3055.25 to read as follows:


Sec.  3055.25   Nonpostal Products.

    (a) For each product that is a nonpostal service authorized 
pursuant to 39 U.S.C. chapter 37, the Postal Service shall report the 
measure of the quality of service.
    (b) If practicable, quantitative measurement (such as on-time 
service performance) along with identification of the underling 
metric(s) shall be provided. If quantitative measurement is not 
practicable, the Postal Service shall so state, explain why it is not 
practicable, and provide qualitative analysis.
    (c) For the Postal Service's program to provide property and 
nonpostal service to other Government agencies under 39 U.S.C. 3704, 
the Postal Service shall report the quality of service for the program 
as a whole.
    (d) The effective date of this section is October 1, 2023.

Subpart B--Periodic Reporting of Service Performance Achievements

0
10. Revise Sec.  3055.30 to read as follows:


Sec.  3055.30   Periodic reporting of service performance achievements.

    For each Market Dominant product specified in the Mail 
Classification Schedule in part 3040, appendix A to subpart A of part 
3040 of this chapter, the Postal Service shall file a Quarterly Report 
with the Commission addressing service performance achievements for the 
preceding fiscal quarter (within 40 days of the close of each fiscal 
quarter, except where otherwise specified by the Commission), except 
where otherwise specified by the Commission.

0
11. Amend Sec.  3055.31 by revising paragraphs (a) and (d) and by 
adding paragraphs (f) through (i) to read as follows:


Sec.  3055.31   Contents of the Quarterly Report of service performance 
achievements.

    (a) The items in paragraphs (b) through (h) of this section shall 
be included in the quarterly report of service performance 
achievements.
* * * * *
    (d) Documentation showing how data reported at a given level of 
aggregation were derived from data reported at greater levels of 
disaggregation. Such documentation shall be in electronic format with 
all data links preserved. It shall show all formulas used, including 
volumes and other weighting factors. Any graphical representation of 
data provided shall also be accompanied by the underlying data 
presented in spreadsheet form.
* * * * *
    (f) For each Market Dominant product, the average time in which the 
product was delivered, measured by actual delivery days, during the 
previous fiscal quarter, provided at the District, Postal 
Administrative Area, and National levels. ``Actual delivery days'' 
shall include all days in which Market Dominant products are eligible 
for delivery, excluding Sundays and holidays. The report shall include 
the following information on dispersion around the average:
    (1) The percent of mailpieces delivered within +1 day of the 
applicable service standard;
    (2) The percent of mailpieces delivered within +2 days of the 
applicable service standard; and
    (3) The percent of mailpieces delivered within +3 days of the 
applicable service standard.
    (g) A description of each Site-Specific Operating Plan, including 
operation completion time performance (as a percentage rounded to one 
decimal place) for each Site-Specific Operating Plan measurement 
category during the previous fiscal quarter. Such information shall be 
at the National level and disaggregated by Division and Region.
    (h) A description of the total mail volumes measured and excluded 
from measurement. Such description shall include:
    (1) For each class of Market Dominant products (except Special 
Services), a report of the reasons that mailpieces were excluded during 
the previous fiscal quarter. The report shall include:
    (i) The exclusion reason;
    (ii) The exclusion reason description;
    (iii) The number of mailpieces excluded from measurement, which is 
the sum of all mailpieces excluded from measurement for the individual 
exclusion reason; and
    (iv) The exclusion reason as a percent of total mailpieces excluded 
from measurement, which is the number of mailpieces excluded from 
measurement (i.e., provided in paragraph (h)(1)(iii) of this section) 
divided by the sum of all mailpieces excluded from measurement across 
all exclusion reason categories (i.e., the sum of all values provided 
in paragraph (h)(1)(iii) of this section).
    (v) The report shall include information for each quarter in the 
applicable fiscal year.

[[Page 10041]]

    (2) The report described in paragraph (h)(1) of this section shall 
follow the format as shown below:

                                        Table 1 to Paragraph (h)(2)--Exclusion Reasons Report for Fiscal Quarter
--------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                    Number of mailpieces  excluded     Exclusion reason as a  percent of
                                                                     Exclusion             from measurement                    total exclusions
                        Exclusion reason                            description  -----------------------------------------------------------------------
                                                                                     Q1       Q2       Q3       Q4       Q1       Q2       Q3       Q4
--------------------------------------------------------------------------------------------------------------------------------------------------------
 
 
--------------------------------------------------------------------------------------------------------------------------------------------------------
 
 
--------------------------------------------------------------------------------------------------------------------------------------------------------
 
 
--------------------------------------------------------------------------------------------------------------------------------------------------------
 
 
--------------------------------------------------------------------------------------------------------------------------------------------------------
 
 
--------------------------------------------------------------------------------------------------------------------------------------------------------

    (3) For each class of Market Dominant products and for each Market 
Dominant product (except Special Services), a description of the mail 
volumes measured and unmeasured during the previous fiscal quarter. The 
description shall explain in detail any notations regarding the Postal 
Service's inability to collect any data. Corresponding data shall also 
be provided for the same period last year (SPLY). Each report is due 
within 60 days of the close of each fiscal quarter.
    (4) The report described in paragraph (h)(3) of this section shall 
follow the format as shown below:

          Table 2 to Paragraph (h)(4)--Total Mail Measured/Unmeasured Volumes Report for Fiscal Quarter
----------------------------------------------------------------------------------------------------------------
                                              [caret][caret]          [caret][caret]          [caret][caret]
              Class/product              -----------------------------------------------------------------------
                                           Prior FQ      SPLY      Prior FQ      SPLY      Prior FQ      SPLY
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces (RPW-ODIS).......
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces in Measurements..
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces Eligible for Full-
 Service IMb............................
----------------------------------------------------------------------------------------------------------------
Total Number of Full-Service IMb Pieces
 Included in Measurement................
----------------------------------------------------------------------------------------------------------------
Total Number of Full-Service IMb Pieces
 Excluded from Measurement..............
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces Not in
 Measurement............................
----------------------------------------------------------------------------------------------------------------
% of Pieces in Measurement Compared to
 Total Pieces...........................
----------------------------------------------------------------------------------------------------------------
% of Pieces Not in Measurement Compared
 to Total Pieces........................
----------------------------------------------------------------------------------------------------------------
% of Full-Service IMb Pieces in
 Measurement Compared to Total IMb Full-
 Service Pieces.........................
----------------------------------------------------------------------------------------------------------------
% of Full-Service IMb Pieces Not in
 Measurement Compared to Total IMb Full-
 Service Pieces.........................
----------------------------------------------------------------------------------------------------------------

    (i) A report of quarterly third-party audit results of its internal 
service performance measurement system for Market Dominant products. 
This report shall include a description of the audit measures used and 
the audit results specific to inbound and outbound single-piece First-
Class Mail International and the Green Card option of the Return 
Receipt service. For any measure deemed by the auditor to be not 
achieved or only partially achieved, the Postal Service shall include 
in its report an explanation of its plan to achieve said measure in the 
future. Each report is due within 60 days of the close of each fiscal 
quarter.

0
12. Revise Sec.  3055.45 to read as follows:


Sec.  3055.45   First-Class Mail.

    (a) Single-Piece Letters/Postcards, Presorted Letters/Postcards, 
and Flats. For each of the Single-Piece Letters/Postcards, Presorted 
Letters/Postcards, and Flats products within the First-Class Mail 
class, report the:
    (1) On-time service performance (as a percentage rounded to one 
decimal place), disaggregated by mail subject to the overnight, 2-day, 
3-day, 4-day, and 5-day service standards, as well as in the aggregate 
for the 3-to-5-day service standards, provided at the District, Postal 
Administrative Area, and National levels; and
    (2) Service variance (as a percentage rounded to one decimal place) 
for mail

[[Page 10042]]

delivered within +1 day, +2 days, and +3 days of its applicable service 
standard, disaggregated by mail subject to the overnight, 2-day, 3-day, 
4-day, and 5-day service standards, as well as in the aggregate for the 
3-to-5-day service standards, provided at the District, Postal 
Administrative Area, and National levels.
    (b) Outbound Single-Piece First-Class Mail International and 
Inbound Letter Post. For each of the Outbound Single-Piece First-Class 
Mail International and Inbound Letter Post products within the First-
Class Mail class, report the:
    (1) On-time service performance (as a percentage rounded to one 
decimal place), disaggregated by mail subject to the 2-day, 3-day, 4-
day, and 5-day service standards, as well as in the aggregate for the 
3-to-5-day service standards and in the aggregate for all service 
standards combined, provided at the Postal Administrative Area and 
National levels; and
    (2) Service variance (as a percentage rounded to one decimal place) 
for mail delivered within +1 day, +2 days, and +3 days of its 
applicable service standard, disaggregated by mail subject to the 
overnight, 2-day, 3-day, 4-day, and 5-day service standards, as well as 
in the aggregate for the 3-to-5-day service standards and in the 
aggregate for all service standards combined, provided at the Postal 
Administrative Area and National levels.

0
13. Revise Sec.  3055.50 to read as follows:


Sec.  3055.50   USPS Marketing Mail.

    (a) For each product within the USPS Marketing Mail class, report 
the on-time service performance (as a percentage rounded to one decimal 
place), disaggregated by the Destination Entry (2-day), Destination 
Entry (3-day through 4-day), Destination Entry (5-day through 10-day), 
End-to-End (3-day through 5-day), End-to-End (6-day through 10-day), 
and End-to-End (11-day through 22-day) entry mail/service standards, 
provided at the District, Postal Administrative Area, and National 
levels.
    (b) For each product within the USPS Marketing Mail class, report 
the service variance (as a percentage rounded to one decimal place) for 
mail delivered within +1 day, +2 days, and +3 days of its applicable 
service standard, disaggregated by the Destination Entry (2-day), 
Destination Entry (3-day through 4-day), Destination Entry (5-day 
through 10-day), End-to-End (3-day through 5-day), End-to-End (6-day 
through 10-day), and End-to-End (11-day through 22-day) entry mail/
service standards, provided at the District, Postal Administrative 
Area, and National levels.

0
14. Amend Sec.  3055.55 by revising paragraph (a) introductory text to 
read as follows:


Sec.  3055.55   Periodicals.

    (a) In-County Periodicals. For the In-County Periodicals product 
within the Periodicals class, report the:
* * * * *

0
15. Revise Sec.  3055.60 to read as follows:


Sec.  3055.60  Package Services.

    (a) For each product within the Package Services class, report the-
on-time service performance (as a percentage rounded to one decimal 
place), disaggregated by the Destination Entry and End-to-End entry 
mail, provided at the District, Postal Administrative Area, and 
National levels.
    (b) For each product within the Package Services class, report the 
service variance (as a percentage rounded to one decimal place) for 
mail delivered within +1 day, +2 days, and +3 days of its applicable 
service standard, disaggregated by the Destination Entry and End-to-End 
entry mail, provided at the District, Postal Administrative Area, and 
National levels.


Sec.  3055.65   [Amended]

0
16. Amend Sec.  3055.65 by removing paragraph (b)(1) and redesignating 
paragraphs (b)(2) through (5) as paragraphs (b)(1) through (4).

0
17. Add subpart D to read as follows:

Subpart D--Public Performance Dashboard

Sec.
3055.100 Definitions applicable to this subpart.
3055.101 Public Performance Dashboard.
3055.102 Contents of the Public Performance Dashboard.
3055.103 Format for data provided in the Public Performance 
Dashboard.


Sec.  3055.100   Definitions applicable to this subpart.

    (a) Actual delivery days refers to all days in which Market 
Dominant products are eligible for delivery, excluding Sundays and 
holidays.
    (b) Election mail refers to items such as ballots, voter 
registration cards, and absentee applications that an authorized 
election official creates for voters.
    (c) Nonprofit mail refers to USPS Marketing Mail mailpieces that 
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(6) and the 
regulations promulgated thereunder and Periodicals mailpieces that 
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(4) and the 
regulations promulgated thereunder.
    (d) Political mail refers to any mailpiece sent for political 
campaign purposes by a registered candidate, a campaign committee, or a 
committee of a political party to promote candidates, referendums, or 
campaigns.


Sec.  3055.101   Public Performance Dashboard.

    The Postal Service shall develop and maintain a publicly available 
website with an interactive web-tool that provides performance 
information for Market Dominant products. This website shall be updated 
on a weekly basis, no later than one month from the date of data 
collection. The website shall include, at a minimum, the reporting 
requirements specified in Sec.  3055.102 and adhere to the formatting 
requirements specified in Sec.  3055.103.


Sec.  3055.102   Contents of the Public Performance Dashboard.

    (a) The items in paragraphs (b) through (p) of this section shall 
be included in the Public Performance Dashboard.
    (b) Within each class of Market Dominant products, for each Market 
Dominant product and each service standard applicable to each Market 
Dominant product:
    (1) The on-time service performance (as a percentage rounded to one 
decimal place) for the Nation;
    (2) The on-time service performance (as a percentage rounded to one 
decimal place) for each Postal Administrative Area; and
    (3) The on-time service performance (as a percentage rounded to one 
decimal place) for each District.
    (c) Within each class of Market Dominant products, for each Market 
Dominant product and each applicable service standard:
    (1) The average time in which the product was delivered, measured 
by actual delivery days, for the Nation;
    (2) The average time in which the product was delivered, measured 
by actual delivery days, for each Postal Administrative Area; and
    (3) The average time in which the product was delivered, measured 
by actual delivery days, for each District.
    (d) Within each class of Market Dominant products, for each Market 
Dominant product and each applicable service standard:
    (1) the on-time service performance (as a percentage rounded to one 
decimal place) for any given time period that can be selected by a 
Dashboard user within the previous two fiscal years (but no

[[Page 10043]]

earlier than FY 2021 for National data and FY 2022 for Area- and 
District data); and
    (2) the average time in which the product was delivered, measured 
by actual delivery days, for any given time period that can selected by 
the Dashboard user within the previous two fiscal years (but no earlier 
than FY 2021 for National data and FY 2022 for Area- and District 
data).
    (e) Within each class of Market Dominant products, for each Market 
Dominant product and each applicable service standard:
    (1) The on-time service performance (as a percentage rounded to one 
decimal place) for any given pair of origin/destination Districts that 
can be selected by a Dashboard user; and
    (2) The average time in which the product was delivered, measured 
by actual delivery days, for any given pair of origin/destination 
Districts to be selected by the Dashboard user.
    (f) For identifiable Political mail:
    (1) The processing scores for service performance (as a percentage 
rounded to one decimal place) for the Nation;
    (2) The processing scores for service performance (as a percentage 
rounded to one decimal place) for each Postal Administrative Area; and
    (3) The processing scores for service performance (as a percentage 
rounded to one decimal place) for each District.
    (g) For identifiable Election mail:
    (1) The processing scores for service performance (as a percentage 
rounded to one decimal place) for the Nation;
    (2) The processing scores for service performance (as a percentage 
rounded to one decimal place) for each Postal Administrative Area; and
    (3) The processing scores for service performance (as a percentage 
rounded to one decimal place) for each District.
    (h) For the First-Class Mail that the Postal Service identifies as 
Single-Piece Reply Mail:
    (1) The on-time service performance (as a percentage rounded to one 
decimal place) for the Nation;
    (2) The on-time service performance (as a percentage rounded to one 
decimal place) for each Postal Administrative Area;
    (3) The on-time service performance (as a percentage rounded to one 
decimal place) for each District;
    (4) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for the Nation;
    (5) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each Postal Administrative Area; 
and
    (6) The average time in which the mailpieces were delivered, 
measured by actual delivery days, for each District.
    (i) For identifiable Nonprofit mail (within Periodicals and USPS 
Marketing Mail classes of mail):
    (1) The processing scores for service performance (as a percentage 
rounded to one decimal place) for the Nation;
    (2) The processing scores for service performance (as a percentage 
rounded to one decimal place) for each Postal Administrative Area; and
    (3) The processing scores for service performance (as a percentage 
rounded to one decimal place) for each District.
    (j) For identifiable Nonprofit mail (within the Periodicals and 
USPS Marketing Mail classes of mail) that does not also qualify as 
Political Mail or Election Mail:
    (1) The processing scores for service performance (as a percentage 
rounded to one decimal place) for the Nation;
    (2) The processing scores for service performance (as a percentage 
rounded to one decimal place) for each Postal Administrative Area; and
    (3) The processing scores for service performance (as a percentage 
rounded to one decimal place) for each District
    (k) The point impact data for the top ten root causes of on-time 
service performance failures, at the Postal Administrative Area and 
National levels. ``Point impact data'' means the number of percentage 
points by which on-time performance decreased due to a specific root 
cause of failure. Identification and a description of all potential 
root causes of failure assigned during the previous fiscal year and any 
changes to the Postal Service's methodology for calculating point 
impact data shall be included.
    (l) For each Market Dominant product and applicable service 
standard, the on-time service performance target currently in effect, 
as well as the on-time service performance target for the previous 
fiscal year.
    (m) A summary of the methodology used to group 5-Digit ZIP Codes 
into the Postal Administrative Areas and Districts with links to more 
detailed explanations if applicable.
    (n) An application that would allow a Dashboard user to initiate a 
query in order to access, for each Market Dominant product and 
applicable service standard, the on-time service performance (as a 
percentage rounded to one decimal place) and average time in which a 
mailpiece is delivered for a District by inputting the user's street 
address, 5-Digit ZIP Code, or post office box.
    (o) Supporting documentation underlying the results presented in 
the Dashboard, including:
    (1) Data sources for each service performance parameter presented 
in the Dashboard, as well as links to each such source;
    (2) Explanations of how the information in the data sources are 
transformed and summarized for presentation on the Dashboard; and
    (3) Exceptions and detailed explanations for each exception, such 
as missing service performance data for a specific product or 
geographic division.
    (p) The items in paragraphs (b) through (o) shall be included 
within the following periods of time.
    (1) Within 60 days after the effective date of this section, the 
Dashboard shall include the required data for each Market Dominant 
product;
    (2) Within 150 days after the effective date of this section, the 
Dashboard shall include the required data for each Market Dominant 
class;
    (3) Within 210 days after the effective date of this section, the 
Dashboard shall include the required data for each service standard, 
for identifiable Nonprofit Mail, and for the First-Class Mail that the 
Postal Service identifies as Single-Piece Reply Mail; and
    (4) Within 300 days after the effective date of this section, the 
Dashboard shall include all other data required by this section.


Sec.  3055.103   Format for data provided in the Public Performance 
Dashboard.

    (a) The results of a user-initiated query and the data underlying 
the query results should be exportable via a machine-readable format. 
Such data should be made accessible to any person or entity utilizing 
tools and methods designed to facilitate access to and extraction of 
data in bulk, such as an Application Programming Interface (API).
    (b) When there is a negative deviation from service performance 
standards, the Dashboard should clearly indicate such deviation from 
expected performance and present the service performance from the prior 
week and the same period last year.

    By the Commission.
Erica A. Barker,
Secretary.
[FR Doc. 2023-03229 Filed 2-15-23; 8:45 am]
BILLING CODE 7710-FW-P