[Federal Register Volume 87, Number 243 (Tuesday, December 20, 2022)]
[Notices]
[Pages 77787-77788]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-27555]


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 Notices
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 This section of the FEDERAL REGISTER contains documents other than rules 
 or proposed rules that are applicable to the public. Notices of hearings 
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  Federal Register / Vol. 87, No. 243 / Tuesday, December 20, 2022 / 
Notices  

[[Page 77787]]



DEPARTMENT OF AGRICULTURE

Animal and Plant Health Inspection Service

[Docket No. APHIS-2022-0070]


Notice of Request for Extension of Approval of an Information 
Collection; Veterinary Services Field Operations Services Customer 
Service Survey Project

AGENCY: Animal and Plant Health Inspection Service, USDA.

ACTION: Extension of approval of an information collection; comment 
request.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Animal and Plant Health Inspection Service's 
intention to request an extension of approval of an information 
collection to evaluate service delivery by Veterinary Services Field 
Operations Service Centers to the public.

DATES: We will consider all comments that we receive on or before 
February 21, 2023.

ADDRESSES: You may submit comments by either of the following methods:
     Federal eRulemaking Portal: Go to www.regulations.gov. 
Enter APHIS-2022-0070 in the Search field. Select the Documents tab, 
then select the Comment button in the list of documents.
     Postal Mail/Commercial Delivery: Send your comment to 
Docket No. APHIS-2022-0070, Regulatory Analysis and Development, PPD, 
APHIS, Station 3A-03.8, 4700 River Road, Unit 118, Riverdale, MD 20737-
1238.
    Supporting documents and any comments we receive on this docket may 
be viewed at regulations.gov or in our reading room which is located in 
Room 1620 of the USDA South Building, 14th Street and Independence 
Avenue SW, Washington, DC. Normal reading room hours are 8 a.m. to 4:30 
p.m., Monday through Friday, except holidays. To be sure someone is 
there to help you, please call (202) 799-7039 before coming.

FOR FURTHER INFORMATION CONTACT: For information on the Veterinary 
Services Field Operations Services customer service survey project, 
contact Dr. Mark Remick, Director, Veterinary Export Trade Services 
(VETS), VS, Field Operations, APHIS, 4700 River Road, Riverdale, MD, 
20737; [email protected]; 443-924-0720. For information about the 
information collection process, contact Mr. Joseph Moxey, APHIS' 
Paperwork Reduction Act Coordinator; (301) 851-2483; 
[email protected].

SUPPLEMENTARY INFORMATION: 
    Title: Veterinary Services Field Operations Services Customer 
Service Survey Project.
    OMB Control Number: 0579-0334.
    Type of Request: Extension of approval of an information 
collection.
    Abstract: The Animal and Plant Health Inspection Service (APHIS) of 
the U.S. Department of Agriculture, among other things, regulates and 
provides services related to the importation, interstate movement, and 
exportation of animals, animal products, and other articles to prevent 
the spread of pests and diseases of livestock. APHIS' Veterinary 
Services' (VS') Field Operations is the program unit that carries out 
these activities at the field level through service centers and the air 
and seaports to protect animal health.
    After performing a service for an individual or business at one of 
the above locations, the VS Field Operations Service Centers conduct a 
survey to evaluate customer service. The survey consists of a short 
questionnaire in which respondents are asked to identify the type of 
customer they are (e.g., pet owner, animal importer/exporter, animal 
product and byproduct importer/exporter, user of quarantine facilities, 
or accredited veterinarian), and to rate the services received in terms 
of courtesy, timeliness, helpfulness, etc. Respondents are also asked 
to rate and provide comments concerning their overall experience. 
Completion of the questionnaire is voluntary, and responses do not 
identify the individual respondent.
    Field Operations uses the survey to gain a general view of the 
public's perception of customer service at VS Service Centers and air 
and seaports, and identify areas in which VS can improve service 
delivery to the public and more efficiently meet the needs and 
expectations of customers.
    We are asking the Office of Management and Budget (OMB) to approve 
our use of these information collection activities, as described, for 
an additional 3 years.
    The purpose of this notice is to solicit comments from the public 
(as well as affected agencies) concerning our information collection. 
These comments will help us:
    (1) Evaluate whether the collection of information is necessary for 
the proper performance of the functions of the Agency, including 
whether the information will have practical utility;
    (2) Evaluate the accuracy of our estimate of the burden of the 
collection of information, including the validity of the methodology 
and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, through use, as appropriate, of automated, 
electronic, mechanical, and other collection technologies; e.g., 
permitting electronic submission of responses.
    Estimate of burden: The public burden for this collection of 
information is estimated to average 0.089 hours per response.
    Respondents: Members of the public who receive services from 
Veterinary Services (e.g., pet owners, animal importers/exporters, 
animal product and byproduct importers/exporters, users of quarantine 
facilities, and accredited veterinarians).
    Estimated annual number of respondents: 4,967.
    Estimated annual number of responses per respondent: 1.
    Estimated annual number of responses: 6,601.
    Estimated total annual burden on respondents: 587 hours. (Due to 
averaging, the total annual burden hours may not equal the product of 
the annual number of responses multiplied by the reporting burden per 
response.)
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.


[[Page 77788]]


    Done in Washington, DC, this 14th day of December 2022.
Anthony Shea,
Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2022-27555 Filed 12-19-22; 8:45 am]
BILLING CODE 3410-34-P