[Federal Register Volume 87, Number 230 (Thursday, December 1, 2022)]
[Notices]
[Page 73820]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-26203]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0771]


Agency Information Collection Activity: Insurance Customer 
Satisfaction Surveys

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: Veterans Benefits Administrations, Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed reinstatement of a 
previously approved collection, and allow 60 days for public comment in 
response to the notice. This notice solicits comments on information 
needed from Veterans to determine the level of satisfaction with 
existing services among its customers. The 10 surveys are: Beneficiary 
Survey, Cash Surrender Survey, Correspondence Survey, Insurance Claims 
Survey, Policy Loan Survey, Service-Disabled Veterans Insurance (S-DVI) 
Survey, Waiver Survey, Veterans Mortgage Life Insurance (VMLI) Survey, 
Telephone Insurance Claims Survey, and Telephone Policy Service Survey, 
The surveys solicit voluntary opinions and are not intended to collect 
information required to obtain or maintain eligibility for a Department 
of Veterans Affairs (VA) program or benefit.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before January 30, 2023.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), 
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 
20420 or email to [email protected]. Please refer to ``OMB Control 
No. 2900-0771'' in any correspondence. During the comment period, 
comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Maribel Aponte, Office of Enterprise 
and Integration, Data Governance Analytics (008), 810 Vermont Ave. NW, 
Washington, DC 20006, (202) 266-4688 or email [email protected]. 
Please refer to ``OMB Control No. 2900-0771'' in any correspondence.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: Public Law 104-13; 44 U.S.C. 3501-3521.
    Title: Insurance Customer Satisfaction Surveys.
    OMB Control Number: 2900-0771.
    Type of Review: Reinstatement of a previously approved collection.
    Abstract: The Insurance Service (29) conducts surveys to determine 
the level of satisfaction with existing services among its customers. 
The 10 surveys are: Beneficiary Designation Survey, Cash Surrender 
Survey, Correspondence Survey, Insurance Claims Survey, Policy Loan 
Survey, Service-Disabled Veterans' Insurance (S-DVI) Survey, Waiver 
Survey, Veterans' Mortgage Life Insurance (VMLI) Survey, Telephone 
Insurance Claims Survey, and Telephone Policy Service Survey, The 
surveys solicit voluntary opinions and are not intended to collect 
information required to obtain or maintain eligibility for a Department 
of Veterans Affairs (VA) program or benefit.
    Affected Public: Individuals and households.
    Estimated Annual Burden: 444 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: Once.
    Estimated Number of Respondents: 4,440.

    By direction of the Secretary.
Dorothy Glasgow,
VA PRA Clearance Officer, (Alt.) Office of Enterprise and Integration/
Data Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2022-26203 Filed 11-30-22; 8:45 am]
BILLING CODE 8320-01-P