[Federal Register Volume 87, Number 170 (Friday, September 2, 2022)]
[Notices]
[Pages 54203-54204]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-18964]


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COUNCIL OF THE INSPECTORS GENERAL ON INTEGRITY AND EFFICIENCY


60-Day Notice for Request for Generic Clearance for Website 
Satisfaction Surveys

AGENCY: Council of the Inspectors General on Integrity and Efficiency 
(CIGIE).

ACTION: Notice and request for comments.

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SUMMARY: CIGIE, as part of its effort to reduce paperwork and 
respondent burden, invites the general public to take this opportunity 
to comment on the ``Generic Clearance for the Collection of Qualitative 
Feedback on Website Satisfaction'' for approval under the Paperwork 
Reduction Act (PRA). This notice announces CIGIE's intent to submit 
this collection to OMB for approval and solicits comments on specific 
aspects for the proposed information collection.

DATES: Consideration will be given to all comments received by November 
1, 2022.

ADDRESSES: Submit comments identified by ``CIGIE Request for Generic 
Clearance 2022-1'' by any of the following methods:
    1. Mail: Council of the Inspectors General on Integrity and 
Efficiency, 1717 H Street NW, Suite 825, Washington, DC 20006. ATTN: 
Atticus Reaser/CIGIE Request for Generic Clearance 2022-1.
    2. Email: [email protected].

FOR FURTHER INFORMATION CONTACT: Atticus Reaser, General Counsel, 
Council of the Inspectors General on Integrity and Efficiency, (202) 
292-2600 or [email protected].

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Website Satisfaction.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative website user and stakeholder feedback in an 
efficient, timely manner. By qualitative feedback CIGIE means 
information that provides useful insights on perceptions and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. This feedback will 
provide insights into website user or stakeholder perceptions, 
experiences, and expectations, provide an early warning of issues with 
service, or focus attention on areas where communication, training, or 
changes in operations might improve delivery of information. These

[[Page 54204]]

collections will allow for ongoing, collaborative, and actionable 
communications between CIGIE and its stakeholders and the public. It 
will also allow feedback to contribute directly to the improvement of 
program management.
    The solicitation of feedback will target areas such as: timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
information delivery, and resolution of issues. Responses will be 
assessed to plan and inform efforts to improve or maintain the quality 
of CIGIE's websites. If this information is not collected, vital 
feedback from users and stakeholders of CIGIE's websites will be 
unavailable.
    CIGIE will only submit a collection for approval under this generic 
clearance if it meets the following conditions:
    The collections are voluntary;
    The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
    The collections are non-controversial and do not raise issues of 
concern to other Federal agencies;
    Any collection is targeted to the solicitation of opinions from 
respondents who have experience with the program or may have experience 
with the program in the near future;
    Personally identifiable information (PII) is collected only to the 
extent necessary and is not retained;
    Information gathered will be used only internally for general 
service improvement and program management purposes and is not intended 
for release outside of the agency;
    Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    Information gathered will yield qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Current Action: Request for approval for a collection of 
information.
    Type of Review: Initial approval.
    Affected Public: Individuals, households, professionals, public/
private sector.
    Annual Reporting Burden:
    Estimated Number of Respondents: 20,000.
    Responses per Respondent: 1.
    Estimated Total Annual Responses: 20,000.
    Estimated Average Hours per Response: 4 minutes.
    Estimated Total Burden Hours: 666 hours.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose, 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install, and 
utilize technology and systems for the purpose of collecting, 
validating, and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number.

    Dated: August 23, 2022.
Allison C. Lerner,
Chairperson of the Council of the Inspectors General on Integrity and 
Efficiency.
[FR Doc. 2022-18964 Filed 9-1-22; 8:45 am]
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