[Federal Register Volume 87, Number 138 (Wednesday, July 20, 2022)]
[Notices]
[Page 43253]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-15243]
[[Page 43253]]
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BUREAU OF CONSUMER FINANCIAL PROTECTION
[Docket No. CFPB-2022-0040]
Request for Information Regarding Relationship Banking and
Customer Service
AGENCY: Bureau of Consumer Financial Protection.
ACTION: Notice; request for information; extension of comment period.
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SUMMARY: On June 14, 2022, the Consumer Financial Protection Bureau
(Bureau or CFPB) requested information from the public regarding
relationship banking and how consumers can assert the right to obtain
timely responses to requests for information about their accounts from
banks and credit unions with more than $10 billion in assets, as well
as from their affiliates. The request for comment was published in the
Federal Register on June 21, 2022, in a document titled, ``Request for
Information Regarding Relationship Banking and Customer Service.'' The
Bureau has determined that a 30-day extension of the comment period
until August 22, 2022, is appropriate.
DATES: The end of the comment period for the document titled, ``Request
for Information Regarding Relationship Banking and Customer Service,''
published on June 21, 2022 (87 FR 36828), is extended from July 21,
2022, until August 22, 2022.
ADDRESSES: You may submit comments, identified by Docket No. CFPB-2022-
0040, by any of the following methods:
Federal eRulemaking Portal: https://www.regulations.gov.
Follow the instructions for submitting comments.
Email: [email protected].
Include Docket No. CFPB-2022-0040 in the subject line of the message.
Mail/Hand Delivery/Courier: Comment Intake--Relationship
Banking, Consumer Financial Protection Bureau, 1700 G Street NW,
Washington, DC 20552. Please note that due to circumstances associated
with the COVID-19 pandemic, the CFPB discourages the submission of
comments by hand delivery, mail, or courier.
Instructions: The CFPB encourages the early submission of comments.
All submissions should include document title and docket number.
Because paper mail in the Washington, DC area and at the CFPB is
subject to delay, commenters are encouraged to submit comments
electronically. In general, all comments received will be posted
without change to https://www.regulations.gov. In addition, once the
CFPB's headquarters reopens, comments will be available for public
inspection and copying at 1700 G Street NW, Washington, DC 20552, on
official business days between the hours of 10 a.m. and 5 p.m. Eastern
Time. At that time, you can make an appointment to inspect the
documents by telephoning 202-435-7275. All comments, including
attachments and other supporting materials, will become part of the
public record and subject to public disclosure. Proprietary information
or sensitive personal information, such as account numbers or Social
Security numbers, or names of other individuals, should not be
included. Comments will not be edited to remove any identifying or
contact information.
FOR FURTHER INFORMATION CONTACT: Leslie Parrish, Deputy Assistant
Director, Consumer Credit, Payments, and Deposits Markets, or Ted
Wegner, Policy Analyst, Office of Consumer Education, at 202-435-7700.
If you require this document in an alternative electronic format,
please contact [email protected].
SUPPLEMENTARY INFORMATION: On June 14, 2022, the Bureau issued a
Request for Information seeking information from the public on what
customer service obstacles consumers face in the banking market, and
specifically, what information would be helpful for consumers to obtain
from depository institutions pursuant to section 1034(c) of the
CFPA.\1\ Under section 1034(c) of the Consumer Financial Protection Act
(CFPA), consumers have a legal right to obtain information from the
approximately 175 largest banks and credit unions in the country with
more than $10 billion in assets, as well as from their affiliates.
Through this statutory authority, consumers are able to gain valuable
insight into their accounts by requesting certain account information
from their depository institution. Allowing an additional comment
period will provide additional opportunity for the public to prepare
comments related to this inquiry. Therefore, the Bureau is extending
the comment period for this request until August 22, 2022.
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\1\ See 87 FR 36828 (June 21, 2022).
Dani Zylberberg,
Counsel and Federal Register Liaison, Consumer Financial Protection
Bureau.
[FR Doc. 2022-15243 Filed 7-19-22; 8:45 am]
BILLING CODE 4810-AM-P