[Federal Register Volume 87, Number 126 (Friday, July 1, 2022)]
[Notices]
[Pages 39541-39543]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-14058]


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DEPARTMENT OF HOMELAND SECURITY

[Docket Number DHS-2022-0043]


Agency Information Collection Activities: DHS Hummingbird on 
ServiceNow Platform

AGENCY: Department of Homeland Security (DHS).

ACTION: 60-Day notice and request for comments.

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SUMMARY: The Department of Homeland Security, will submit the following 
Information Collection Request (ICR) to the Office of Management and 
Budget (OMB) for review and clearance in accordance with the Paperwork 
Reduction Act of 1995.

DATES: Comments are encouraged and will be accepted until August 30, 
2022. This process is conducted in accordance with 5 CFR 1320.1.

ADDRESSES: You may submit comments, identified by docket number Docket 
# DHS-2022-0043, at:
    [cir] Federal eRulemaking Portal: http://www.regulations.gov. 
Please follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency name 
and docket number Docket # DHS-2022-0043. All comments received will be 
posted without change to http://www.regulations.gov, including any 
personal information provided.
    Docket: For access to the docket to read background documents or 
comments received, go to http://www.regulations.gov.

SUPPLEMENTARY INFORMATION: The Department of Homeland Security (DHS) 
Headquarters (HQ) Hummingbird program is a U.S. Government program, 
initiated in July 2021 pursuant to the Presidential Memorandum on the 
Designation of the Department of Homeland Security as Lead Federal 
Department for Facilitating the Entry of Vulnerable Afghans into the 
United States and in support of Operation Allies Welcome (OAW). DHS, in 
coordination with the Department of State (DOS), is supporting 
screening, processing and resettlement efforts for individuals coming 
from Afghanistan who are neither U.S. citizens nor lawful permanent 
residents. This includes initial screening and vetting prior to 
entering the U.S., managing humanitarian parole, issuing special 
immigrant visas, processing at pre-designated U.S. military bases, 
applications for immigration status, work authorization, and essential 
coverage, and resettlement assistance. The legal authority for this 
program is provided under Section 402, of the Homeland Security Act of 
2002, as revised (Pub. L. 107-296) (6 U.S.C. 202).
    DHS remains committed to building a safe, orderly, and humane 
immigration system that upholds our laws and values. All information, 
including PII, entered by applicants and parolees into the Hummingbird 
system will be used by DHS employees and staff to determine an 
applicant's eligibility to apply for a SIV through OAW, and to assist 
with processing and resettlement of parolees.
    Hummingbird allows DHS to track applicants through applicable 
stages of case processing at U.S. military bases, view case information 
and applicant biodata, update and track completion of various 
processing activities on base, and use the searching and filtering 
capabilities to produce reports. Therefore, DHS is establishing the 
Hummingbird System.
    The purpose of this effort is to provide centralized and 
standardized tracking and reporting for OAW, including resettlement 
progress. Afghans who are eligible for SIVs are those that took 
significant risks to support U.S. military and civilian personnel in 
Afghanistan, employed by or on behalf of the U.S. government or 
coalition forces in Afghanistan, or are a family member of someone who 
did.
    The information, including PII, collected and used by the 
Hummingbird application on the ServiceNow platform will be able to be 
shared, disseminated, and viewed by the following:

 DHS Partners:
    [cir] United States Citizenship and Immigration Services (USCIS)
 Federal Partners:
    [cir] Department of State (DOS)
    [cir] Health and Human Services
 International Partners:
    [cir] International Organization for Migration (IOM)

    The NGOs accessing the system as Task Force Users are under DoS 
IRC's umbrella/management. There are a host of individuals with day 
jobs at different organizations who access to Hummingbird but their 
work at safe havens in Hummingbird is on behalf of IRC.Non-Government 
Organizations and Private Sector Organizations With RolemBased Access:

 International Organization for Migration (IOM)
 Church World Service (CWS)
 World Relief (WR)
 International Rescue Committee (IRC)
 HIAS (formerly Hebrew Immigrant Aid Society)
 United States Conference of Catholic Bishops (USCCB)
 Ethiopian Community Development Council (ECDC)
 Episcopal Migration Ministries (DFMS/EMM)
 U.S. Committee for Refugees and Immigrants (USCRI)
 Lutheran Immigration and Refugee Services (LIRS)
 Community Sponsorship Hub
 State Afghan Placement and Assistance (SAPA)


[[Page 39542]]


    Hummingbird stores Special Immigrant Visa (SIV) applicant and 
parolee data and is used to track applicants through applicable stages 
of case processing at U.S. military bases. In Hummingbird, authorized 
users can view case information and applicant biodata, update and track 
completion of various processing activities on base, and use the 
searching and filtering capabilities to produce reports. Additionally, 
Hummingbird will allow DHS to provide centralized and standardized 
reporting for Operation Welcome Allies, including resettlement 
progress.
    Hummingbird may collect the following types of information, 
including personally identifiable information (PII), medical 
information, travel information, and resettlement information on 
parolees. The data dictionary outlining all of these fields will be 
included with this ICR package.
    Hummingbird is a cloud-based, externally facing, case management 
system supported by ServiceNow in the DHS HQ ServiceNow environment. 
The system can be accessed at the following URL through March 25, 2022: 
https://seirmprod.servicenowservices.com/hb. After March 25, 2022, the 
system will be accessible in the DHS HQ environment and can be reached 
at the following URL: https://dhshqhb.servicenowservices.com. System 
access is only given to users who have a legitimate need to complete 
required Hummingbird job tasks. Individuals in the public who are not 
affiliated with the Hummingbird program are not granted access.
    Field workers at safe havens in the United States verbally gather 
biographical and contact information from the enrollee. All other 
information is entered by field workers as they complete tasks in 
Hummingbird or entered and updated via system interconnections.
    This information collection does not have an impact on small 
businesses or other small entities.
    Hummingbird supports the OAW program pursuant to the Presidential 
Memorandum on the Designation of the Department of Homeland Security as 
Lead Federal Department for Facilitating the Entry of Vulnerable 
Afghans into the United States. Barring the information collection made 
possible by Hummingbird, DHS would be non-compliant with the 
President's direction.
    Should Hummingbird be inaccessible via a public facing website, 
processing enrollees who are eligible for benefits such as resettlement 
assistance, and medical assistance would move to a paper and excel 
based process the would be highly inefficient. This inefficiency would 
lead to very lengthy processing times with a higher risk of errors 
leaving parolees living at safe havens for extended periods of time. 
Additionally, if important data was lost in a manual process, enrollees 
could lose valuable benefits they need to survive.
    Ultimately, without the ability manage critical elements of the 
Hummingbird program through the Hummingbird application, many Afghans 
who took significant risks to assist the U.S. military in its efforts 
in Afghanistan and may be in humanitarian crisis will be unable to 
obtain the ability to apply for a Special Immigrant Visa through OAW. 
Further, parolees will be unable to receive humanitarian, medical, 
employment, and resettlement assistance as they adjust to life in the 
U.S. Without Hummingbird, DHS will be unable to support its commitment 
to building a safe, orderly, and humane immigration system that upholds 
our laws and values.
    DHS is currently in the process of completing all Privacy 
requirements. This response will be updated at a later time.
    There is no question of a sensitive nature.
     Indicate the number of respondents, frequency of response, 
annual hour burden, and an explanation of how the burden was estimated. 
Unless directed to do so, agencies should not conduct special surveys 
to obtain information on which to base hour burden estimates. 
Consultation with a sample (fewer than 10) of potential respondents is 
desirable. If the hour burden on respondents is expected to vary widely 
because of differences in activity, size, or complexity, show the range 
of estimated hour burden, and explain the reasons for the variance. 
Generally, estimates should not include burden hours for customary and 
usual business practices.
     If this request for approval covers more than one form, 
provide separate hour burden estimates for each form and aggregate the 
hour burdens in Item 13 of OMB Form 83-I.
     Provide estimates of annualized cost to respondents for 
the hour burdens for collections of information, identifying and using 
appropriate wage rate categories. The cost of contracting out or paying 
outside parties for information collection activities should not be 
included here. Instead, this cost should be included in Item 14.
    The estimated number of respondents for this collection instrument 
is approximately 105,000. 85,000 of these parolees/respondents have 
already moved through the resettlement process while the Hummingbird 
application was hosted in the DoS ServiceNow environment. Another 
approximately 20,000 respondents will be moving through the system 
after the migration to DHS HQ is complete. Field workers at safe havens 
in the United States verbally gather biographical and contact 
information once from the enrollee. All other information is entered by 
field workers as they complete tasks in Hummingbird or entered and 
updated via system interconnections. This intake information takes an 
estimated 30 minutes to gather.
    The total burden for parolees who have already been processed while 
Hummingbird resided at the DoS: 42,500 hours.
    The total burden for parolees who will be processed after 
Hummingbird is migrated to the DHS HQ environment: 10,000 hours.
    Total Burden for the Hummingbird Program: 52,500.
    Please note, this program will close once all Afghan refugees have 
been resettled. It is not intended to be a multi-year program.
    This information was gathered from program experts.

                                                                    Hummingbird--Estimated Annualized Burden Hours and Costs
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                                                                                               Number of                      Total number of  Average  burden
                   Type of respondent                        Form name        Number of      responses per   Total number of       adult        per  response   Average  hourly       Total
                                                                             respondents       respondent        responses     respondents *       in hours       wage rate **   respondent cost
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Parolee.................................................     Hummingbird          105,000                1          105,000           63,000              0.5           $27.07         $852,705
                                                                  Intake
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* Total Respondent Cost was calculated for adults only. 60% of respondents are adults. 40% of respondents are children.
** The average hourly rate was pulled from the BLS.gov site using the All-Occupations category (00-0000).


[[Page 39543]]

    May 2020 National Occupational Employment and Wage Estimates 
(bls.gov).
    There is no annual cost burden associated with this collection.
    There are no record keeping, capital, start-up or maintenance costs 
associated with this information collection.

  Hummingbird--Annual Cost to the Federal Government--DHS HQ Costs Only
------------------------------------------------------------------------
                          Item                               Cost ($)
------------------------------------------------------------------------
Contract Costs:                                           ..............
    Infrastructure......................................        $ 47,200
    Labor Support.......................................         415,000
Federal Staff Salaries:                                   ..............
    Federal Staff (2 FTEs: Grade 14 + .3 FTE: Grade 15).         346,514
Facilities [cost for renting, overhead, etc. for data     ..............
 collection activity]...................................
Computer Hardware and Software [cost of equipment annual  ..............
 lifecycle].............................................
Equipment Maintenance [cost of annual maintenance/        ..............
 service agreements for equipment]......................
Printing................................................  ..............
Postage.................................................  ..............
Travel..................................................  ..............
                                                         ---------------
        Total...........................................         808,714
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    This is a new information collection. There has been no change to 
the information collected under the emergency approval and there are no 
changes to the burden associated with the collection.
    The Office of Management and Budget is particularly interested in 
comments which:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Analysis

    Agency: Department of Homeland Security (DHS).
    Title: DHS Hummingbird on ServiceNow Platform.
    OMB Number: 1601-0033.
    Frequency: Annually.
    Affected Public: Public.
    Number of Respondents: 105,000.
    Estimated Time per Respondent: .5.
    Total Burden Hours: 52,500.

Robert Dorr,
Executive Director, Business Management Directorate.
[FR Doc. 2022-14058 Filed 6-30-22; 8:45 am]
BILLING CODE 9112-FL-P