[Federal Register Volume 87, Number 102 (Thursday, May 26, 2022)]
[Notices]
[Pages 32047-32048]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-11279]


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DEPARTMENT OF HOMELAND SECURITY

[Docket No. DHS-2022-0029]


Homeland Security Advisory Council New Projects

AGENCY: The Office of Partnership and Engagement (OPE), The Department 
of Homeland Security (DHS).

ACTION: Notice of initial projects for the Homeland Security Advisory 
Council.

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SUMMARY: The Secretary of the Department of Homeland Security (DHS), 
Alejandro N. Mayorkas, directed his Homeland Security Advisory Council 
(HSAC) to establish a subcommittee entitled Assessment of 
Disinformation Best Practices and Safeguards on May 18, 2022. The 
Disinformation Best Practices and Safeguards subcommittee will provide 
findings and recommendations to the HSAC on how the Department can most 
effectively and appropriately address disinformation that poses a 
threat to the homeland, while increasing transparency and protecting 
free speech, civil rights, civil liberties, and privacy.
    The Secretary also directed the HSAC to establish a subcommittee 
entitled Assessment of Customer Experience and Service Delivery on May 
18, 2022. The Customer Experience and Service Delivery subcommittee 
will provide findings and recommendations to the HSAC on how the 
Department can improve its customer experience and service delivery 
mechanisms to meet customer and community needs, including by 
leveraging technology and other innovations and increasing efficiency.
    This notice is not a solicitation for membership.

FOR FURTHER INFORMATION CONTACT: Michael J. Miron, Deputy Executive 
Director of the Homeland Security Advisory Council, The Office of 
Partnership and Engagement, U.S. Department of Homeland Security at 
202-282-8000 or [email protected].

SUPPLEMENTARY INFORMATION: The HSAC provides organizationally 
independent, strategic, timely, specific, and actionable advice and 
recommendations for the consideration of the Secretary of the 
Department of Homeland Security on matters related to homeland 
security. The HSAC is comprised of leaders in local law enforcement, 
first responders, public health, State, local and tribal government, 
national policy, the private sector, and academia.
    Tasking (1): The Disinformation Best Practices and Safeguards 
subcommittee will provide findings and recommendations to the HSAC on 
how the Department can most effectively and appropriately address 
disinformation that poses a threat to the homeland, while increasing 
transparency and protecting free speech, civil rights, civil liberties, 
and privacy.
    The subcommittee's assessment will include, but need not be limited 
to, the following:
    1. Recommendations for how the Department can most effectively and 
appropriately address disinformation that poses a threat to the 
homeland, while protecting free speech, civil rights, civil liberties, 
and privacy, including through proposed unified principles to guide the 
Department's disinformation-related work; and,
    2. Recommendations for how to achieve greater transparency across 
our disinformation-related work, including to increase trust with the 
public and other key stakeholders, in a way that could serve as a model 
for achieving transparency in other mission areas.
    Tasking (2): As noted above, the Customer Experience and Service 
Delivery subcommittee will provide findings and recommendations to the 
HSAC on how the Department can improve our customer experience and 
service delivery mechanisms to meet customer and community needs, 
including by leveraging technology and other innovations and increasing 
efficiency.
    DHS interacts with the public on a daily basis more than any other 
federal agency. It is among our top priorities to ensure we are 
effectively meeting the needs of the diverse communities we serve. To 
this end, we are focused on facilitating lawful trade and travel more 
efficiently, modernizing our ports of entry and border processing, 
increasing equity in disaster assistance programs,

[[Page 32048]]

streamlining the process to deliver legal immigration benefits, 
increasing our transparency and openness with the public, strengthening 
the cybersecurity of public and private sector partners, and much more.
    The assessment of our customer experience and service delivery 
mechanisms will include, but need not be limited to, the following:
    1. Recommendations for how to better design the Department's 
delivery of services to meet customer and community needs, including by 
(a) leveraging technology and other innovations to reduce burdens on 
the public, and (b) increasing the adoption of best practices to 
maximize efficiency and improve the customer experience across relevant 
mission areas;
    2. Recommendations for how the Department can measure customer 
experience and service delivery effectiveness, establish targets for 
improvement, and ensure that our programs, policies, and operations 
improve equity and protect privacy, civil rights, and civil liberties; 
and,
    3. Recommendations for how the Department can better exchange with 
the private sector the knowledge, talent, and best practices around 
customer experience and service delivery, such as through executives-
in-residence and public sector leave programs.
    Schedule (1): The Disinformation Best Practices and Safeguards 
subcommittee's findings and recommendations will be submitted to the 
HSAC for its deliberation and vote during a public meeting. Once the 
report is voted on by the HSAC, it will be sent to the Secretary for 
his review and acceptance. Disinformation Best Practices and Safeguards 
subcommittee findings and recommendations should be submitted to the 
HSAC by August 1, 2022.
    Schedule (2): The Customer Experience and Service Delivery 
subcommittee's findings and recommendations will be submitted to the 
Homeland Security Advisory Council for its deliberation and vote during 
a public meeting. Once the report is voted on by the HSAC, it will be 
sent to the Secretary for his review and acceptance. Customer 
Experience and Service subcommittee findings and recommendations should 
be submitted to the Homeland Security Advisory Council by October 19, 
2022.

    Dated: May 20, 2022.
Michael J. Miron,
Deputy Executive Director, Homeland Security Advisory Council, 
Department of Homeland Security.
[FR Doc. 2022-11279 Filed 5-25-22; 8:45 am]
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