[Federal Register Volume 87, Number 100 (Tuesday, May 24, 2022)]
[Notices]
[Pages 31539-31540]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-11145]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2022-0031]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (CFPB or Bureau) requests the 
extension of the Office of Management and Budget's (OMB's) approval of 
the existing information collection titled, ``Consumer Response 
Government and Congressional Portal Boarding Forms,'' approved under 
OMB Control Number 3170-0057.

DATES: Written comments are encouraged and must be received on or 
before June 23, 2022 to be assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general, 
all comments received will become public records, including any 
personal information provided. Sensitive personal information, such as 
account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to Anthony May, Paperwork Reduction Act Officer, at (202) 841-
0544, or email: [email protected]. If you require this document in an 
alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Government and Congressional 
Portal Boarding Forms.
    OMB Control Number: 3170-0057.
    Type of Review: Extension of a currently approved information 
collection.
    Affected Public: State, Local, and Tribal Governments; Federal 
Government.
    Estimated Number of Respondents: 60.
    Estimated Total Annual Burden Hours: 14.
    Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street 
Reform and Consumer Protection Act (Dodd-Frank Act or Act) requires the 
Bureau to ``facilitate the centralized collection of, monitoring of, 
and response to consumer complaints regarding consumer financial 
products or

[[Page 31540]]

services.'' \1\ The Act also requires the Bureau to ``share consumer 
complaint information with prudential regulators, the Federal Trade 
Commission, other Federal agencies, and State agencies.'' \2\ To 
facilitate the collection of complaints, the Bureau accepts consumer 
complaints submitted by members of Congress on behalf of their 
constituents with the consumer's express written authorization for the 
release of their personal information. In furtherance of its statutory 
mandates related to consumer complaints, the Bureau uses Government and 
Congressional Portal Boarding Forms (i.e., Boarding Forms) to register 
users for access to secure, web-based portals. The Bureau has developed 
separate portals for congressional users and other government users as 
part of its secure web portal offerings (the Government Portal and the 
Congressional Portal, respectively).\3\
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    \1\ Codified at 12 U.S.C. 5493(b)(3)(A).
    \2\ Dodd-Frank Act section 1013(b)(3)(D), codified at 12 U.S.C. 
5493(b)(3)(D).
    \3\ In addition to the boarding forms for congressional and 
government users, the Bureau utilizes a separate OMB-approved form 
to board companies onto their own distinct portal to access 
complaints submitted against them, through OMB Control Number 3170-
0054 (Consumer Complaint Intake System Company Portal Boarding Form 
Information Collection System).
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    Through the Government Portal, government users can view consumer 
complaint information in a user-friendly format that allows easy review 
of complaints currently active in the Bureau process, complaints 
referred to a prudential Federal regulator, and other closed/archived 
complaints.
    Through the Congressional Portal, members of Congress and 
authorized congressional office staff can view data associated with 
consumer complaints they submit on behalf of their constituents with 
the consumer's express written authorization for the release of their 
personal information. The Congressional Portal only displays 
information about complaints submitted by the individual congressional 
office.
    Request for Comments: The Bureau published a 60-day Federal 
Register notice on 1/28/2022 (87 FR 4569) under Docket Number: CFPB-
2022-0006. The Bureau is soliciting comments on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be submitted to OMB as part of its review of this request. 
All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2022-11145 Filed 5-23-22; 8:45 am]
BILLING CODE 4810-AM-P