[Federal Register Volume 87, Number 100 (Tuesday, May 24, 2022)]
[Notices]
[Page 31538]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-11141]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2022-0028]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting 
to extend the Office of Management and Budget's (OMB's) approval for an 
existing information collection titled, ``Consumer Response Intake 
Form.''

DATES: Written comments are encouraged and must be received on or 
before July 25, 2022 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Email: [email protected]. Include Docket No. CFPB-
2022-0028 in the subject line of the email.
     Mail/Hand Delivery/Courier: Comment Intake, Consumer 
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552. Please note that due to circumstances associated 
with the COVID-19 pandemic, the Bureau discourages the submission of 
comments by mail, hand delivery, or courier. Please note that comments 
submitted after the comment period will not be accepted. In general, 
all comments received will become public records, including any 
personal information provided. Sensitive personal information, such as 
account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to Anthony May, PRA Officer, at (202) 435-7278, or email: 
[email protected]. If you require this document in an alternative 
electronic format, please contact [email protected]. Please 
do not submit comments to these email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Intake Form.
    OMB Control Number: 3170-0011.
    Type of Review: Revision of a currently approved information 
collection.
    Affected Public: Individuals or Households.
    Estimated Number of Respondents: 2,150,000.
    Estimated Total Annual Burden Hours: 415,000.
    Abstract: The Consumer Response Intake Form is designed to aid 
consumers in the submission of complaints, inquiries, and feedback and 
to help the Bureau fulfill its statutory requirements. Consumers (also 
referred to as respondents) will be able to complete and submit 
information through the Intake Form electronically on the Bureau's 
website. Alternatively, respondents may request that the Bureau mail a 
paper copy of the Intake Form and then mail it back to the Bureau or 
call to submit a complaint by telephone. The questions within the 
Intake Form prompt respondents for a description of, and key facts 
about, the complaint at issue, the desired resolution, contact and 
account information, information about the company they are submitting 
a complaint about, and previous action taken to attempt to resolve the 
complaint.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB 
approval. All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2022-11141 Filed 5-23-22; 8:45 am]
BILLING CODE 4810-AM-P