[Federal Register Volume 87, Number 91 (Wednesday, May 11, 2022)]
[Notices]
[Pages 28868-28869]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-10101]


-----------------------------------------------------------------------

DEPARTMENT OF THE TREASURY

Internal Revenue Service


Proposed Collection; Requesting Comments on Voluntary Customer 
Surveys To Implement E.O. 12862 Coordinated by the Corporate Planning 
and Performance Division on Behalf of All IRS Operations Functions

AGENCY: Internal Revenue Service (IRS), Treasury.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: The Internal Revenue Service, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995. The IRS is soliciting comments 
concerning Voluntary Customer Surveys to Implement E.O. 12862 
Coordinated by the Corporate Planning and Performance Division on 
Behalf of All IRS Operations Functions.

[[Page 28869]]


DATES: Written comments should be received on or before July 11, 2022 
to be assured of consideration.

ADDRESSES: Direct all written comments to Andres Garcia, Internal 
Revenue Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC 
20224, or by email to [email protected]. Include OMB Control Number 
1545-1432 in the subject line of the message.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of this collection should be directed to Jon Callahan, (737) 
800-7639, at Internal Revenue Service, Room 6526, 1111 Constitution 
Avenue NW, Washington, DC 20224, or through the internet at 
[email protected].

SUPPLEMENTARY INFORMATION: The IRS is currently seeking comments 
concerning the following information collection tools, reporting, and 
record-keeping requirements:
    Title: Voluntary Customer Surveys to Implement E.O. 12862 
Coordinated by the Corporate Planning and Performance Division on 
Behalf of All IRS Operations Functions.
    OMB Number: 1545-1432.
    Form: Generic Customer Feedback Surveys.
    Abstract: This is a generic clearance for an undefined number of 
customer satisfaction and opinion surveys to be conducted over the next 
three years. Surveys conducted under the generic clearance are used by 
the Internal Revenue Service to determine levels of customer 
satisfaction as well as issues that contribute to customer burden. This 
information will be used to make quality improvements to products and 
services.
    Current Actions: A variety of questionnaires are expected to be 
used in IRS data gathering efforts. The exact number of different 
forms, the length of each form, and the number of respondents per form 
are unknown at the present time. The IRS will also be consolidating 
surveys issued using different clearance numbers to increase internal 
efficiency and reduce duplication of work.
    Type of Review: Revision of a currently approved collection.
    Affected Public: Individuals or households, business or other for-
profit organizations, not-for-profit institutions, farms and Federal, 
state, local or tribal governments.
    Estimated Number of Responses: 450,000.
    Estimated Time per Response: .10 hours.
    Estimated Total Burden Hours: 45,000.
    The following paragraph applies to all of the collections of 
information covered by this notice:
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless the collection of 
information displays a valid OMB control number. Books or records 
relating to a collection of information must be retained as long as 
their contents may become material in the administration of any 
internal revenue law. Generally, tax returns and tax return information 
are confidential, as required by 26 U.S.C. 6103.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. All 
comments will become a matter of public record. Comments are invited 
on: (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the collection of information; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; (d) ways to minimize the burden of the collection of 
information on respondents, including through the use of automated 
collection techniques or other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Approved: May 4, 2022.
Jon R. Callahan,
Tax Analyst.
[FR Doc. 2022-10101 Filed 5-10-22; 8:45 am]
BILLING CODE 4830-01-P