[Federal Register Volume 87, Number 76 (Wednesday, April 20, 2022)]
[Notices]
[Pages 23499-23500]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-08436]


=======================================================================
-----------------------------------------------------------------------

BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2022-0025]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (CFPB or Bureau) requests the 
extension of the Office of Management and Budget's (OMB's) approval of 
the existing information collection titled ``Generic Information 
Collection Plan for Consumer Complaint and Information Collection 
System (Testing and Feedback)'' approved under OMB Control Number 3170-
0042.

DATES: Written comments are encouraged and must be received on or 
before May 20, 2022 to be assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting

[[Page 23500]]

``Currently under 30-day Review--Open for Public Comments'' or by using 
the search function. In general, all comments received will become 
public records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to Anthony May, Paperwork Reduction Act Officer, at (202) 841-
0544, or email: [email protected]. If you require this document in an 
alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Generic Information Collection Plan for 
Consumer Complaint and Information Collection System (Testing and 
Feedback).
    OMB Control Number: 3170-0042.
    Type of review: Extension of a currently approved information 
collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 655,000.
    Estimated Total Annual Burden Hours: 110,833.
    Abstract: The Bureau has undertaken a variety of service delivery-
focused activities contemplated by the Dodd-Frank Wall Street Reform 
and Consumer Protection Act (Pub. L. 111-203). These activities (which 
include consumer complaint and inquiry processing, referral, and 
monitoring) involve several interrelated systems.\1\ The streamlined 
process of the generic clearance will allow the Bureau to implement 
these systems efficiently in line with the Bureau's commitment to 
continuous improvement of its delivery of services through iterative 
testing and feedback collection.
---------------------------------------------------------------------------

    \1\ These interrelated systems include secure, web-based portals 
that allow consumers, companies, and agencies to access complaints 
and an online ``Tell Your Story'' feature that allows consumers to 
share feedback about their experiences in the consumer financial 
marketplace.
---------------------------------------------------------------------------

    This is a routine request for OMB to extend its approval of the 
information collection currently approved under OMB Control Number 
3170-0042. The Bureau is proposing to increase the number of web 
complaint respondents from 250,000 to 500,000. This estimate is based 
on recent data which showed how many more consumers now use the web 
intake process. Additionally, the Bureau has decreased the types of 
stakeholder feedback it may request from three lines items to one. The 
Bureau has also decreased the annual number of respondents regarding 
stakeholder feedback from 10,000 to 5,000. However, the average burden 
per intake had been increased from 10 minutes to 30 minutes due to 
longer projected engagements with the respondents.
    Request for Comments: The Bureau published a 60-day Federal 
Register notice on 12/28/2021 (86 FR 73744) under Docket Number: CFPB-
2021-0022. The Bureau is soliciting comments on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be submitted to OMB as part of its review of this request. 
All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2022-08436 Filed 4-19-22; 8:45 am]
BILLING CODE 4810-AM-P