[Federal Register Volume 87, Number 47 (Thursday, March 10, 2022)]
[Notices]
[Page 13720]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-05014]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2022-0018]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau or CFPB) requests the 
extension of the Office of Management and Budget's (OMB's) approval for 
an existing information collection titled, ``Generic Information 
Collection Plan for the Collection of Qualitative Feedback on Bureau 
Service Delivery.''

DATES: Written comments are encouraged and must be received on or 
before April 11, 2022 to be assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general, 
all comments received will become public records, including any 
personal information provided. Sensitive personal information, such as 
account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to Anthony May, PRA Officer, at (202) 435-7278, or email: 
[email protected]. If you require this document in an alternative 
electronic format, please contact [email protected]. Please 
do not submit comments to these email boxes.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Generic Information Collection for the 
Collection of Qualitative Feedback on Bureau Service Delivery.
    OMB Control Number: 3170-0024.
    Type of Review: Extension of a currently approved information 
collection.
    Affected Public: Individuals; Private sector; and State, Local, or 
Tribal Governments.
    Estimated Number of Respondents: 500,000.
    Estimated Total Annual Burden Hours: 125,000.
    Abstract: This generic information collection plan provides for the 
collection of qualitative feedback from consumers, financial 
institutions, and stakeholders on a wide range of services the Bureau 
provides in an efficient, timely manner, in accordance with the 
Bureau's commitment to improving service delivery. By qualitative 
feedback, the Bureau means information that provides useful insights 
on, for example, comprehension, usability, perceptions, and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. The Bureau expects this 
feedback to include insights into consumer, financial institution or 
stakeholder perceptions, experiences, and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative, and actionable communications between the Bureau and 
consumers, financial institutions, and stakeholders. It will also allow 
feedback to contribute directly to the improvement of program 
management.
    Request for Comments: The Bureau published a 60-day Federal 
Register notice on 11/16/2021 (86 FR 63345) under Docket Number: CFPB-
2021-0019. Comments were solicited and continue to be invited on: (a) 
Whether the collection of information is necessary for the proper 
performance of the functions of the Bureau, including whether the 
information will have practical utility; (b) The accuracy of the 
Bureau's estimate of the burden of the collection of information, 
including the validity of the methods and the assumptions used; (c) 
Ways to enhance the quality, utility, and clarity of the information to 
be collected; and (d) Ways to minimize the burden of the collection of 
information on respondents, including through the use of automated 
collection techniques or other forms of information technology. 
Comments submitted in response to this notice will be reviewed by OMB 
as part of its review of this request. All comments will become a 
matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2022-05014 Filed 3-9-22; 8:45 am]
BILLING CODE 4810-AM-P