[Federal Register Volume 87, Number 26 (Tuesday, February 8, 2022)]
[Notices]
[Page 7084]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-02595]


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 Notices
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  Federal Register / Vol. 87, No. 26 / Tuesday, February 8, 2022 / 
Notices  

[[Page 7084]]



DEPARTMENT OF AGRICULTURE


Submission for OMB Review; Comment Request

February 3, 2022.
    The Department of Agriculture has submitted the following 
information collection requirement(s) to OMB for review and clearance 
under the Paperwork Reduction Act of 1995, Public Law 104-13. Comments 
are requested regarding; whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility; the 
accuracy of the agency's estimate of burden including the validity of 
the methodology and assumptions used; ways to enhance the quality, 
utility and clarity of the information to be collected; and ways to 
minimize the burden of the collection of information on those who are 
to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.
    Comments regarding this information collection received by March 
10, 2022 will be considered. Written comments and recommendations for 
the proposed information collection should be submitted within 30 days 
of the publication of this notice on the following website 
www.reginfo.gov/public/do/PRAMain. Find this particular information 
collection by selecting ``Currently under 30-day Review--Open for 
Public Comments'' or by using the search function.
    An agency may not conduct or sponsor a collection of information 
unless the collection of information displays a currently valid OMB 
control number and the agency informs potential persons who are to 
respond to the collection of information that such persons are not 
required to respond to the collection of information unless it displays 
a currently valid OMB control number.

Animal and Plant Health Inspection Service

    Title: Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 0579-0377.
    Summary of Collection: Executive Order 12862 directs Federal 
agencies to provide service to the public that matches or exceeds the 
best service available in the private sector. In order to work 
continuously to ensure that our programs are effective and meet our 
customers' needs, the Animal and Plant Health Inspection Service 
(hereafter ``APHIS'') seeks to obtain OMB approval of a generic 
clearance to collect qualitative feedback on its service delivery. By 
qualitative feedback APHIS means information that provides useful 
insights on perceptions and opinions, but are not statistical surveys 
that yield quantitative results that can be generalized to the 
population of study.
    This collection of information is necessary to enable APHIS to 
garner customer and stakeholder feedback in an efficient, timely 
manner, in accordance with its commitment to improving service 
delivery. The information collected from APHIS's customers and 
stakeholders will help ensure that users have an effective, efficient, 
and satisfying experience with APHIS's programs. This feedback will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between APHIS and its customers and stakeholders. It 
will also allow feedback to contribute directly to the improvement of 
program management.
    Need and Use of the Information: This information collection 
activity provides a means for the Animal and Plant Health Inspection 
Service (APHIS) to garner qualitative customer and stakeholder feedback 
in an efficient, timely manner, in accordance with APHIS' commitment to 
improving service delivery.
    By qualitative feedback, we mean information that provides useful 
insights on perceptions and opinions, but not statistical surveys that 
yield quantitative results that can be generalized to the population of 
study. This feedback provides insights into customer or stakeholder 
perceptions, experiences, and expectations; provides an early warning 
of issues with service; or focuses attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. This collection will allow for 
ongoing, generic collaborative and actionable communications between 
APHIS and its customers and stakeholders. It will also allow feedback 
to contribute directly to the improvement of program management.
    The solicitation of feedback will target areas such as timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on APHIS' services will be unavailable.
    Description of Respondents: Individuals and households; businesses 
and organizations; State, local, or Tribal governments; and foreign 
federal governments.
    Number of Respondents: 70,000.
    Frequency of Responses: Reporting: On occasion.
    Total Burden Hours: 17,500.

Levi S. Harrell,
Departmental Information Collection Clearance Officer.
[FR Doc. 2022-02595 Filed 2-7-22; 8:45 am]
BILLING CODE 3410-34-P