[Federal Register Volume 87, Number 19 (Friday, January 28, 2022)]
[Notices]
[Pages 4570-4571]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-01758]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2022-0005]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting 
to extend the Office of Management and Budget's (OMB's) approval for an 
existing information collection titled ``Consumer Complaint Intake 
System Company Portal Boarding Form.''

DATES: Written comments are encouraged and must be received on or 
before March 29, 2022 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments
     Email: [email protected]. Include Docket No. CFPB-
2022-0005 in the subject line of the email.
     Mail/Hand Delivery/Courier: Comment Intake, Consumer 
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552. Please note that due to circumstances associated 
with the COVID-19 pandemic, the Bureau discourages the submission of 
comments by mail, hand delivery, or courier. Please note that comments 
submitted after the comment period will not be accepted. In general, 
all comments received will become public records, including any 
personal information provided. Sensitive personal information, such as 
account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to Anthony May, PRA Officer, at (202) 435-7278, or email: 
[email protected]. If you require this document in an alternative 
electronic format, please contact [email protected]. Please 
do not submit comments to these email boxes.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Consumer Complaint Intake System Company 
Portal Boarding Form.
    OMB Control Number: 3170-0054.
    Type of Review: Extension of a currently approved information 
collection.
    Affected Public: Private sector.
    Estimated Number of Respondents: 400.
    Estimated Total Annual Burden Hours: 85.
    Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street 
Reform and Consumer Protection Act, Public Law 111-203, requires the 
Bureau to ``facilitate the centralized collection of, monitoring of, 
and response to consumer complaints regarding consumer financial 
products or services.'' \1\ In furtherance of its statutory mandates 
related to consumer complaints, the Bureau utilizes a Consumer 
Complaint Intake System Company Portal Boarding Form (Boarding Form) to 
sign up companies for access to the secure, web-based Company Portal 
(Company Portal). The Company Portal allows companies to view and 
respond to complaints submitted to the Bureau, supports the efficient 
routing of consumer complaints to companies, and enables a timely and 
secure response by companies to the Bureau and consumers.\2\
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    \1\ Codified at 12 U.S.C. 5493(b)(3)(A). See also Dodd-Frank 
Act, section 1034 (discussing responses to consumer complaints), 
codified at 12 U.S.C. 5534; section 1021(c)(2) (noting that one of 
the Bureau's primary functions is ``collecting, investigating, and 
responding to consumer complaints''), codified at 12 U.S.C. 
5511(c)(2).
    \2\ In addition to the Boarding Form for companies, the Bureau 
utilizes separate OMB-approved forms to board government agencies 
and congressional offices onto their own distinct portals to access 
certain complaint information through OMB Control Number 3170-0057 
(Consumer Response Government and Congressional Boarding Forms; 
expires 6/30/2022).
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    This is a routine request for OMB to extend its approval of the 
information collection currently approved under OMB Control Number 
3170-0054. For this extension, the Bureau is proposing to decrease the 
annual number of unboarded companies who will complete this form for 
the first time from 550 to 400. The Bureau is also updating the Privacy 
Act Statement on the form.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection

[[Page 4571]]

of information, including the validity of the methods and the 
assumptions used; (c) Ways to enhance the quality, utility, and clarity 
of the information to be collected; and (d) Ways to minimize the burden 
of the collection of information on respondents, including through the 
use of automated collection techniques or other forms of information 
technology. Comments submitted in response to this notice will be 
summarized and/or included in the request for OMB approval. All 
comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2022-01758 Filed 1-27-22; 8:45 am]
BILLING CODE 4810-AM-P