[Federal Register Volume 86, Number 246 (Tuesday, December 28, 2021)]
[Notices]
[Page 73744]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-28126]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2021-0022]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is requesting to 
renew the Office of Management and Budget's (OMB's) approval for an 
existing information collection titled, ``Generic Information 
Collection Plan for Consumer Complaint and Information Collection 
System (Testing and Feedback).''

DATES: Written comments are encouraged and must be received on or 
before February 28, 2022 to be assured consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Email: [email protected]. Include Docket No. CFPB-
2021-0022 in the subject line of the email.
     Mail/Hand Delivery/Courier: Comment intake, Bureau of 
Consumer Financial Protection (Attention: PRA Office), 1700 G Street 
NW, Washington, DC 20552. Please note that due to circumstances 
associated with the COVID-19 pandemic, the Bureau discourages the 
submission of comments by mail, hand delivery, or courier. Please note 
that comments submitted after the comment period will not be accepted. 
In general, all comments received will become public records, including 
any personal information provided. Sensitive personal information, such 
as account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to Anthony May, PRA Officer, at (202) 435-7278, or email: 
[email protected]. If you require this document in an alternative 
electronic format, please contact [email protected]. Please 
do not submit comments to these email boxes.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Generic Information Collection Plan for 
Consumer Complaint and Information Collection System (Testing and 
Feedback).
    OMB Control Number: 3170-0042.
    Type of Review: Extension of a currently approved information 
collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 655,000 (three-year total: 
1,965,000).
    Estimated Total Annual Burden Hours: 110,833 (three-year total: 
332,499).
    Abstract: The Bureau has undertaken a variety of service delivery-
focused activities supported by the Dodd-Frank Wall Street Reform and 
Consumer Protection Act, Public Law 111-2013 (Dodd-Frank Act). These 
activities (which include consumer complaint/inquiry processing, 
referral, and monitoring) involve several interrelated systems.\1\ The 
streamlined process of the generic clearance will allow the Bureau to 
implement these systems efficiently which is in line with the Bureau's 
commitment to continuous improvement of its delivery of services 
through iterative testing and feedback collection.
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    \1\ These interrelated systems include secure, web-based portals 
that allow consumers, companies, and agencies to access complaints 
and an online ``Tell Your Story'' feature. The ``Tell Your Story'' 
feature allows consumers to share feedback about their experiences 
in the consumer financial marketplace.
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    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB 
approval. All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2021-28126 Filed 12-27-21; 8:45 am]
BILLING CODE 4810-AM-P