[Federal Register Volume 86, Number 242 (Tuesday, December 21, 2021)]
[Notices]
[Pages 72268-72269]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-27597]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Revision of Agency Information Collection Activity Under OMB 
Review: Aviation Security Customer Satisfaction Performance Measurement 
Passenger Survey

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-Day notice.

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SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0013, 
abstracted below to OMB for review and approval of a revision of the 
currently approved collection under the Paperwork Reduction Act (PRA). 
The ICR describes the nature of the information collection and its 
expected burden. This collection involves surveying travelers to 
measure customer satisfaction with aviation security in an effort to 
more efficiently manage TSA's security screening performance at 
airports.

DATES: Send your comments by January 20, 2022. A comment to OMB is most 
effective if OMB receives it within 30 days of publication.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under Review--Open for 
Public Comments'' and by using the find function.

FOR FURTHER INFORMATION CONTACT:  Christina A. Walsh, TSA PRA Officer, 
Information Technology (IT), TSA-11, Transportation Security 
Administration, 6595 Springfield Center Drive, Springfield, VA 20598-
6011; telephone (571) 227-2062; email [email protected].

SUPPLEMENTARY INFORMATION: TSA published a Federal Register notice, 
with a 60-day comment period soliciting comments, of the following 
collection of information on August 23, 2021, 86 FR 47134.

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation will be 
available at http://www.reginfo.gov upon its submission to OMB. 
Therefore, in preparation for OMB review and approval of the following 
information collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    Title: Aviation Security Customer Satisfaction Performance 
Measurement.
    Type of Request: Revision of a currently approved collection.
    OMB Control Number: 1652-0013.
    Forms(s): Survey.
    Affected Public: Traveling public.
    Abstract: TSA conducts passenger surveys at airports nationwide. 
Passengers are invited, though not required, to complete and return 
surveys by: (1) Using a web-based portal on their own electronic 
devices or a device provided by TSA, (2) responding to TSA personnel 
capturing verbal responses, or (3) responding in writing to the survey 
questions on a customer satisfaction card and depositing the card in a 
drop-box at the airport. Each survey includes up to 10 questions pulled 
from a list of questions. Each question promotes a quality response so 
that TSA can identify areas in need of improvement. All questions 
concern aspects of the passenger's security screening experience. TSA 
is revising the information collection by amending the list of 
questions used in the survey. OMB previously approved a total of 82 
questions. TSA is reducing the number of questions to 46 and revising 
the list of questions to align with OMB Circular No. A-11's focus 
areas, such as trust and overall satisfaction, and allow for more 
meaningful data collection.
    Number of Respondents: 9,600.
    Estimated Annual Burden Hours: An estimated 800 hours annually.


[[Page 72269]]


    Dated: December 16, 2021.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2021-27597 Filed 12-20-21; 8:45 am]
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