[Federal Register Volume 86, Number 241 (Monday, December 20, 2021)]
[Notices]
[Pages 72027-72028]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-27490]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0797]


Agency Information Collection Activity: Principles of Excellence 
Complaint Feedback Tool

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: Veterans Benefits Administration, Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed revision of a 
currently approved collection, and allow 60 days for public comment in 
response to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before February 18, 2022.

[[Page 72028]]


ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), 
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 
20420 or email to [email protected]. Please refer to ``OMB Control 
No. 2900-0797'' in any correspondence. During the comment period, 
comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Maribel Aponte, Office of Enterprise 
and Integration, Data Governance Analytics (008), 1717 H Street NW, 
Washington, DC 20006, (202) 266-4688 or email [email protected]. 
Please refer to ``OMB Control No. 2900-0797'' in any correspondence.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: Executive Order 13607.
    Title: Principles of Excellence Complaint Feedback Tool.
    OMB Control Number: 2900-0797.
    Type of Review: Revision of a currently approved collection.
    Abstract: The respondent submits a complaint about an educational 
institution online through either the GI Bill website or the eBenefit 
portal. The information gathered can only be obtained from the 
individual respondents. Valid complaints will be accepted from third 
parties.
    The Feedback Tool process for both DoD's and VA's complaint system 
shares common data elements, but have some modifications specific to 
each agencies' complaint handling process:
VA:
    [cir] Institution/Employer: There are over 36,000 educational 
institutions that are approved for VA education benefits, while DoD has 
less than 7000.
    [cir] Anonymous Complaints: PoE Complaint System allows for a user 
to file anonymous complaints. Based on working group discussions with 
CFPB and FTC, VA believes that allowing anonymous complaints will 
garner more ground truth on what is happening with Veterans using their 
education benefits at different schools.
    [cir] Required fields: As a result of allowing anonymous 
complaints, many of the fields that DoD requires a user to fill will 
not be required by VA.
DoD:
[cir] Education Centers: DoD requires education center information that 
does not fall within the purview of VA.
[cir] Military Branch/Rank: DoD requires a user to select a service 
affiliation and pay grade.
    Affected Public: Individuals and Households.
    Estimated Annual Burden: 228 hours.
    Estimated Average Burden per Respondent: 30 and 60 minutes 
respectively based on level of complexity.
    Frequency of Response: Occasionally.
    Estimated Number of Respondents: 912.

    By direction of the Secretary.
Maribel Aponte,
VA PRA Clearance Officer, Office of Enterprise and Integration/Data 
Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2021-27490 Filed 12-17-21; 8:45 am]
BILLING CODE 8320-01-P