[Federal Register Volume 86, Number 238 (Wednesday, December 15, 2021)]
[Notices]
[Pages 71299-71301]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-27110]


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POSTAL SERVICE


Privacy Act of 1974; System of Records

AGENCY: Postal Service\TM\.

ACTION: Notice of modified systems of records.

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SUMMARY: The United States Postal Service[supreg] (Postal Service) is 
proposing to revise a Customer Privacy Act System of Records (SOR). 
These modifications are being made to support an initiative that 
enhances the In-Person enrollment process for the Informed Delivery 
feature with an objective to improve the customer experience.

DATES: These revisions will become effective without further notice on 
January 14, 2022, unless in response to comments received on or before 
that date result in a contrary determination.

ADDRESSES: Comments may be submitted via email to the Privacy and 
Records Management Office, United States Postal Service Headquarters 
([email protected]). To facilitate public inspection, arrangements to 
view copies of any written comments received will be made upon request.

FOR FURTHER INFORMATION CONTACT: Janine Castorina, Chief Privacy and 
Records Management Officer, Privacy and Records Management Office, 202-
268-3069 or [email protected].

SUPPLEMENTARY INFORMATION: This notice is in accordance with the 
Privacy Act requirement that agencies publish their systems of records 
in the Federal Register when there is a revision, change, or addition, 
or when the agency establishes a new system of records. The Postal 
Service has determined that Customer Privacy Act System of Records, 
USPS 820.300 Informed Delivery, should be revised to support 
enhancements to the In-Person enrollment process for the Informed 
Delivery feature.

I. Background

    The Postal Service is proposing to enhance the in-person enrollment 
process for the Informed Delivery feature by streamlining the process 
steps and combining aspects for determining eligibility and identity 
proofing. The customer will have the option to voluntarily have the 
barcode on the back of their government issued IDs scanned to capture 
name and address information that will be used to confirm eligibility 
for the Informed Delivery[supreg] feature, and to prefill that 
information during the enrollment process. The objective of this 
initiative is to improve efficiency by combining similar information 
collected across the in-person enrollment process when customers sign-
up for the Informed Delivery feature.

II. Rationale for Changes to USPS Privacy Act Systems of Records

    The Postal Service is proposing to modify SOR 820.300 Informed 
Delivery to support enhancements to the in-person enrollment process 
for the Informed Delivery feature. Two new purposes are being added to 
the existing SOR, appearing as purpose numbers 13 and 14. A new 
category of records is also being added to the existing SOR, appearing 
as number 10, In-Person enrollment process. The system manager's title 
has also been updated to reflect recent organizational changes.

III. Description of the Modified System of Records

    Pursuant to 5 U.S.C. 552a(e)(11), interested persons are invited to 
submit written data, views, or arguments on this proposal. A report of 
the proposed revisions has been sent to Congress and to the Office of 
Management and Budget for their evaluations. The Postal Service does 
not expect this amended system of records to have any adverse effect on

[[Page 71300]]

individual privacy rights. The notice for USPS SOR 820.300, Informed 
Delivery is provided below in its entirety, as follows:

SYSTEM NAME AND NUMBER:
    USPS 820.300, Informed Delivery.

SECURITY CLASSIFICATION:
    None.

SYSTEM LOCATION:
    USPS Headquarters; Wilkes-Barre Solutions Center; and Eagan, MN.

SYSTEM MANAGER(S):
    Vice President, Innovative Business Technology, United States 
Postal Service, 475 L'Enfant Plaza SW, Washington, DC 20260-1010.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    39 U.S.C. 401, 403, and 404.

PURPOSE(S) OF THE SYSTEM:
    1. To support the Informed Delivery[supreg] notification service 
which provides customers with electronic notification of physical mail 
that is intended for delivery at the customer's address.
    2. To provide daily email communication to consumers with images of 
the letter-size mailpieces that they can expect to be delivered to 
their mailbox each day.
    3. To provide an enhanced customer experience and convenience for 
mail delivery services by linking physical mail to electronic content.
    4. To obtain and maintain current and up-to-date address and other 
contact information to assure accurate and reliable delivery and 
fulfillment of postal products, services, and other material.
    5. To determine the outcomes of marketing or advertising campaigns 
and to guide policy and business decisions through the use of 
analytics.
    6. To identify, prevent, or mitigate the effects of fraudulent 
transactions.
    7. To demonstrate the value of Informed Delivery in enhancing the 
responsiveness to physical mail and to promote use of the mail by 
commercial mailers and other postal customers.
    8. To enhance the customer experience by improving the security of 
Change of Address (COA) and Hold Mail processes.
    9. To protect USPS customers from becoming potential victims of 
mail fraud and identity theft.
    10. To identify and mitigate potential fraud in the COA and Hold 
Mail processes.
    11. To verify a customer's identity when applying for COA and Hold 
Mail services.
    12. To support the Targeted Offers application which enables 
customers to securely share their preferences related to marketing 
content with mailers.
    13. To facilitate the in-person enrollment process for the Informed 
Delivery feature.
    14. To provide customers with the option to voluntarily scan the 
barcode on the back of government issued IDs to capture name and 
address information that will be used to confirm eligibility and 
prefill information collected during the Informed Delivery in-person 
enrollment process.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    1. Customers who are enrolled in Informed Delivery notification 
service.
    2. Customers who are enrolled in Targeted Offers.
    3. Mailers that use Informed Delivery notification service to 
enhance the value of the physical mail sent to customers.
    4. Mailers that use Targeted Offers to conduct more targeted 
digital and physical prospecting campaigns based on consumer 
preferences.

CATEGORIES OF RECORDS IN THE SYSTEM:
    1. Customer information: Name; customer ID(s); mailing (physical) 
address(es) and corresponding 11-digit delivery point ZIP Code; phone 
number(s); email address(es); text message number(s) and carrier.
    2. Customer account preferences: Individual customer preferences 
related Start Printed Page 2592 to email and online communication 
participation level for USPS and marketing information; and mail 
content preferences for Targeted Offers.
    3. Mailer Information: Mailing Categories for mailers that use 
Targeted Offers.
    4. Customer feedback: Information submitted by customers related to 
Informed Delivery notification service or any other postal product or 
service.
    5. Subscription information: Date of customer sign-up for services 
through an opt-in process; date customer opts-out of services; nature 
of service provided.
    6. Data on mailpieces: Destination address of mailpiece; 
Intelligent Mail barcode (IMb); 11-digit delivery point ZIP Code; and 
delivery status; identification number assigned to equipment used to 
process mailpiece.
    7. Mail Images: Electronic files containing images of mailpieces 
captured during normal mail processing operations.
    8. User Data associated with 11-digit ZIP Codes: Information 
related to the user's interaction with Informed Delivery email 
messages, including but not limited to, email open and click-through 
rates, dates, times, and open rates appended to mailpiece images (user 
data is not associated with personally identifiable information).
    9. Data on Mailings: Intelligent Mail barcode (IMb) and its 
components including the Mailer Identifier (Mailer ID or MID), Service 
Type Identifier (STID) Serial Number, and unique IA code.
    10. In-Person enrollment process: Name and address information 
collected from the voluntary scan of the barcode on the back of 
government issued IDs used to confirm eligibility and prefill 
enrollment information.

RECORD SOURCE CATEGORIES:
    Individual customers who request to enroll in the Informed Delivery 
feature notification service; usps.com account holders; other USPS 
systems and applications including those that support online change of 
address, mail hold services, Premium Forwarding Service, or P.O. Boxes 
Online; commercial entities, including commercial mailers or other 
Postal Service business partners and third-party mailing list 
providers.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND PURPOSES OF SUCH USES:
    Standard routine uses 1. through 7., 10., and 11. apply.

POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
    Automated database and computer storage media.

POLICIES OF PRACTICES FOR RETRIEVAL OF RECORDS:
    By customer email address, 11-Digit ZIP Code and/or the Mailer ID 
component of the Intelligent Mail Barcode.

POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
    1. Mailpiece images will be retained up to 7 days (mailpiece images 
are not associated with personally identifiable information). Records 
stored in the subscription database are retained until the customer 
cancels or opts out of the service.
    2. User data is retained for 2 years, 11 months.
    Records existing on computer storage media are destroyed according 
to the applicable USPS media sanitization practice. Any records 
existing on paper will be destroyed by burning, pulping, or shredding.

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
    Computers and computer storage media are located in controlled-
access

[[Page 71301]]

areas under supervision of program personnel. Access to these areas is 
limited to authorized personnel, who must be identified with a badge. 
Access to records is limited to individuals whose official duties 
require such access. Contractors and licensees are subject to contract 
controls and unannounced on-site audits and inspections. Computers are 
protected by mechanical locks, card key systems, or other physical 
access control methods. The use of computer systems is regulated with 
installed security software, computer logon identifications, and 
operating system controls including access controls, terminal and 
transaction logging, and file management software. Online data 
transmissions are protected by encryption. Access is controlled by 
logon ID and password. Online data transmissions are protected by 
encryption.

RECORD ACCESS PROCEDURES:
    Requests for access must be made in accordance with the 
Notification Procedure above and USPS Privacy Act regulations regarding 
access to records and verification of identity under 39 CFR 266.5.

CONTESTING RECORD PROCEDURES:
    See Notification Procedures below or Record Access Procedures 
above.

NOTIFICATION PROCEDURES:
    Customers who want to know if information about them is maintained 
in this system of records must address inquiries in writing to the 
system manager. Inquiries must contain name, address, email, and other 
identifying information.

EXEMPTIONS PROMULGATED FOR THE SYSTEM:
    None.

HISTORY:
    December 27, 2018, 83 FR 66768; August 25, 2016, 81 FR 58542.

Joshua Hofer,
Attorney, Ethics & Legal Compliance.
[FR Doc. 2021-27110 Filed 12-14-21; 8:45 am]
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